The Boon and Bane of Self-Checkout for Retailers
Retail Wire
DECEMBER 8, 2023
Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.
Retail Wire
DECEMBER 8, 2023
Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.
Retail TouchPoints
DECEMBER 13, 2023
After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research.
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Hyken
DECEMBER 26, 2023
Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!
Retail Dive
DECEMBER 12, 2023
These retailers have borrowed heavily, delivered soft performance, seen substantial leadership turnover or operate in a heavily discretionary sector. Can they turn themselves around?
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail Wire
DECEMBER 26, 2023
Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.
Inside Retail
DECEMBER 10, 2023
Relevant, helpful communication with customers post-purchase can turn brand followers into raving fans. Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform cust
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
DECEMBER 13, 2023
Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyal
Retail Wire
DECEMBER 15, 2023
The holiday season has many workers experiencing a new and unsettling trend — holiday layoffs.
Hyken
DECEMBER 6, 2023
In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute.
Retail Gazette
DECEMBER 20, 2023
Lidl GB has become the first supermarket to introduce 28 weeks full pay for colleagues on maternity or adoption leave. From 1 January 2024, the discount grocery giant will double paid maternity and adoption leave, with colleagues now benefiting from over six months of full-pay, up from 14 weeks. Aldi said the move will not only support parents, but also “set a new benchmark for others in the industry to follow” As part of a raft of new employment benefits , the discounter will also b
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Inside Retail
DECEMBER 18, 2023
Shoppers in Australia will spend an additional $9 billion during the final week before Christmas, according to the re-forecast by the Australian Retailers Association (ARA), in conjunction with Roy Morgan. This will bring spending for the November-December 24 trading period up to $67.4 billion, an increase of 1 per cent from last year. Across the pre-Christmas period, food spending is expected to reach $27 billion, up 3.2 per cent from last year.
Retail Dive
DECEMBER 4, 2023
The group said it didn’t realize an outside assessment of organized retail crime had used an old NRF estimate of total inventory loss, including loss unrelated to theft.
Retail TouchPoints
DECEMBER 8, 2023
This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50% , according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents nearly 39% of total TV usage.
Retail Wire
DECEMBER 19, 2023
In a small Goodwill store in Hanover County, Virginia, thrift store shopper Jessica Vincent spotted an unusual green and burgundy striped vase with a price tag of only $3.99. This thrift store find would eventually net her over $100,000.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Mulesoft
DECEMBER 12, 2023
Love to know everything about artificial intelligence? Discover our top 5 AI predictions to help you keep a pulse on what's to come in 2024. The post 5 AI Predictions for 2024: Navigate the Hype Cycle and Embrace Your Inner Centaur first appeared on MuleSoft Blog.
Retail Gazette
DECEMBER 11, 2023
Amazon has teamed up with Odeon to offer its Prime members discounted cinema tickets. From today, Prime members get access to two tickets for £10 at standard Odeon cinemas from Monday to Thursday. Or two tickets for £15 at the chain’s Luxe theatres. The online retail giant said the deal, which is redeemable once per month, offers a saving of more than 45% on the price of an average Odeon ticket.
Inside Retail
DECEMBER 14, 2023
Seed Heritage has launched its largest store with the reopening of an expanded site at Canberra Centre. The 900sqm store showcases the clothing company’s full offerings across the woman, man, baby, child, teen, and home categories. The expanded store marks Brandbank Group’s aggressive growth strategy, with 500 stores across Australia, New Zealand, Hong Kong and Singapore.
Retail Dive
DECEMBER 15, 2023
The mall REIT came to bankruptcy court with a plan to shed $880 million in debt and obtain $135 million in debtor-in-possession and exit revolver financing.
Advertiser: ZoomInfo
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Retail TouchPoints
DECEMBER 11, 2023
Thanks to its versatility and appeal, video content lies at the core of most inbound marketing campaigns nowadays. From boosting sales to increasing brand awareness and educating audiences about your app, video allows you to accomplish most marketing goals like no other type of media. The problem is, with so many options out there, how can you know which kind of video would be the best fit for your app?
Retail Wire
DECEMBER 20, 2023
TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.
Retail Times
DECEMBER 18, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Scurri, the next-generation delivery management platform, today announces its strategic partnership with Asendia, the world’s leading ecommerce logistics provider, to offer carbon neutral cross-border delivery (through offsetting) to the brands and retailers on its platform.
Retail Gazette
DECEMBER 8, 2023
Wilko owner Chris Dawson has revealed plans to open up to 40 new UK stores next year as he looks to restore the discount chain to its former glory. The Range owner, who bought Wilko out of administration in October, told Retail Gazette he is targeting “shopping centres and only very busy high streets” for the new stores. “I would say 30 to 40 in the first year,” Dawson said.
Advertiser: FourKites
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Inside Retail
DECEMBER 18, 2023
New York-listed South Korean e-commerce giant Coupang has rescued Farfetch Holdings from the brink of bankruptcy through an acquisition that grants the luxury platform access to US$500 million of capital to stay afloat. “Farfetch will rededicate itself to providing the most elevated experience for the world’s most exclusive brands while pursuing steady and thoughtful growth as a private company,” said Bom Kim, founder and CEO of Coupang.
Retail Dive
DECEMBER 6, 2023
The retailer, which once boasted some 3,500 stores, has slowly whittled down its footprint. But recent openings likely don’t signal a turnaround.
Retail TouchPoints
DECEMBER 26, 2023
Preliminary data for the period from Nov. 1 to Dec. 24 showed a 3.1% year-over-year increase in both online and in-store retail sales, according to the Mastercard SpendingPulse , which measures sales across all forms of payment and is not adjusted for inflation. The data also excludes automotive sales. In September 2023 , Mastercard had forecast a 3.7% increase for this period.
Retail Wire
DECEMBER 22, 2023
Things came to a grinding halt in Maine when a merciless storm triggered widespread power outages, causing the state's foremost environmental agency to postpone a pivotal vote on a proposed electric vehicles mandate.
Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert
Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.
Mulesoft
DECEMBER 15, 2023
Can you believe 2024 is nearly here? Before we head into the new year, we’ve compiled a list of the top 10 highest performing and best MuleSoft blogs from 2023! The post The 10 Best MuleSoft Blogs in 2023: A Roundup first appeared on MuleSoft Blog.
Retail Gazette
DECEMBER 18, 2023
Boots is planning to launch a ChatGPT “personal shopper” tool for its website users in aims to boost online sales. The healthcare company is thought to be testing an artificial intelligence chatbot which would be able to make recommendations for lipsticks and beauty gifts. The chatbot is expected to focus on beauty products rather than pharmacy sales, with the testing believed to be at a very early stage.
Inside Retail
DECEMBER 19, 2023
Franchisee Collins Foods has confirmed the receipt of a class action claim from certain KFC employees who allegedly were not provided paid 10-minute rest breaks. Shine Lawyers filed the lawsuit at the Federal Court of Australia on behalf of these employees who worked at certain KFC stores from December 4, 2017 to December 4, this year. “Collins Foods takes all its obligations under the Fair Work Act and KFC National Enterprise Agreement very seriously, including the obligation to allow emp
Retail Dive
DECEMBER 15, 2023
The iconic department store could thrive as a smaller, more focused retailer, but a potential buyout would make a transformation unlikely, analysts say.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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