Webinar offers insight on optimizing retail customer experience year round

Retailers looking to drive an exceptional customer experience know it requires a huge strategy — encompassing everything from hiring store associates to delivering the best customer service.

But very often a retailer does not have all the necessary resources to fulfill the strategy and that's where a business process outsourcing partner can step in and achieve all the strategy goals.

The BPO approach, as revealed in a free webinar, "Mastering Retail: Optimize Your Customer Experience Year-Round," sponsored by iQor, also offers insight on the many other wins gained from a BPO approach.

The webinar panel features Tone Holmen, senior vice president, operations, iQor; John Swain, vice president, account management, retail, iQor; and Brian Madonna, vice president, operations, Universal Screen Arts, Inc.

The panelists discuss how iQor deploys an effective operations process, honed over several decades, that enables many retailers to outsource some or all of their customer experience with confidence. Maddona offers invaluable insight from his team's iQor partnership.

The free webinar is available for download here.