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Case Study
Lands’ End Refreshes Operations with Long-Awaited Contact Center Modernization
Apparel company Lands’ End wanted to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud. Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike.
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With NICE, it’s never been easier for organizations of all sizes in retail and other major markets around the globe to create extraordinary customer experiences (CX) while meeting key business metrics. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX solutions for the contact center—and beyond.
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