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On-Demand Webinar
A Retailer’s Guide to CX Optimization
In today's fiercely competitive retail landscape, customer experience (CX) is more important than ever. Retailers that excel at delivering a seamless omnichannel and personalized experience enjoy clear competitive advantage.
Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and satisfying experiences. After watching this webinar you will learn how to make sound technology investments for AI, automation, customer data analytics, and other advanced CX technologies.
Meet the speakers
Beth Schultz
VP of Research & Principal Analyst
Metrigy
In her role at Metrigy, Beth Schultz conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm's multimedia thought leadership content and research agenda.
With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace.
Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site. While with Informa Tech, Beth also oversaw the development, launch, and management of WorkSpace Connect, a multidisciplinary media site providing thought leadership for IT, HR, and facilities/real estate managers responsible for creating collaborative, connected workplaces.
Over the years, Beth has worked at a number of other technology news organizations, including All Analytics, Network World, CommunicationsWeek, and Telephony Magazine. In these positions, she has earned more than a dozen national and regional editorial excellence awards from American Business Media, American Society of Business Press Editors, Folio.net, and others.
Beth has a bachelor's degree in journalism from the University of Illinois, Urbana-Champaign, and lives in Chicago.
Meet the moderator
Judy Mottl
Editor
Networld Media Group
Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She's written everything from breaking news to in-depth trends.
With NICE, it’s never been easier for organizations of all sizes in retail and other major markets around the globe to create extraordinary customer experiences (CX) while meeting key business metrics. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX solutions for the contact center—and beyond.
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