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Case Study
Bose Dials In to Superior Customer Experience
Bose Corporation's worldwide contact center operations ran on three disparate systems. This limited visibility into real-time operations, diminished the customer experience, and created various inefficiencies. Consolidating on NICE CXone gave Bose immediate and sustained improvement in both external and internal KPIs, and streamlined both the employee and customer experience.
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With NICE, it’s never been easier for organizations of all sizes in retail and other major markets around the globe to create extraordinary customer experiences (CX) while meeting key business metrics. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX solutions for the contact center—and beyond.
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