CareVet Case Study

When Chief Marketing Officer, Emma Ehll joined CareVet in 2019, the company had 20 hospitals in its veterinary network. Since then, the business has exploded to 175 locations nationwide – that’s a lot of growth! Maintaining a quality online reputation for a large, flourishing network of veterinary hospitals, with a small marketing team, proved tough. Ehll and her team needed a robust solution that would allow them to maintain CareVet’s reputation for great customer service while listening and responding to customer feedback quickly, all while growing at a rapid pace. She needed an online platform that would save the team major time by making processes more efficient.

CareVet also needed a tool that was versatile enough to assess the reputation across all veterinary hospitals, and that each new hospital was a good fit for the network. Not to mention, keeping each location's listing accurate had become a serious challenge. Ehll and her team explored a number of solutions and decided on Chatmeter’s Listings and Reputation Management.