Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% GameStop is accelerating store closure plans as part of its “de-densification” strategy. For the three months ended Aug. rise in global e-Commerce sales.

Store Operations 298

Store Operations Planning Location Customer Experience 298

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. In 2020, Prime Day was delayed until October. billion in total sales. Total sales rose 45.2%

Returns 264

Returns Shipping Fulfillment Management 264

Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. A study by Inside Retail found that the ANZ e-commerce market experienced five years worth of growth in just six months from March 2020.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Inside Retail

FEBRUARY 17, 2022

Based on customer insights and market trends, Swisslog, as an industry leader with successful micro fulfilment centres (MFCs) and e-grocery fulfilment centres (EFCs) operating across the globe, has identified five trends that will shape e-grocery fulfilment this year. per cent over the five years from 2020-21, to $7.1

Fulfillment 130

Fulfillment Grocer Supermarket Shopping 130

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

Supermarket 217

Supermarket Fulfillment Returns Planning 217

Retail TouchPoints

OCTOBER 4, 2021

The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Because stores are fulfilling online orders and many consumers want to buy with confidence online and pick it up with the convenience in and around the store.”.

Merchant Services 314

Merchant Services Payment Services Fulfillment Promotions 314

Retail TouchPoints

AUGUST 21, 2020

11 Fulfillment And Delivery Centers To Open In Metro Phoenix. Amazon plans to open 11 new sites to support customer fulfillment and delivery operations in metropolitan Phoenix by the end of 2020, creating more than 3,000 full- and part-time jobs. An additional cross-dock facility is scheduled to open in the city in 2021.

Fulfillment 176

Fulfillment Advertising Shipping Planning 176

Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. UPS expects to handle 8.75 million returns during the week of Jan.

Returns 230

Returns Shipping Consumer Management 230

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Promotions 277

Promotions Shopping Consumer Fulfillment 277

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. in Q2 2020, with digital sales up 135% during the second quarter. Lowe’s will install pickup lockers at all its U.S. “With more than 60%.

Supply Chain Management 263

Supply Chain Management Fulfillment Management Shopping 263

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. and Louisiana since late 2020. for multi-city deployments of autonomous delivery vehicles in September 2021.

Marketing 242

Marketing Fulfillment Location Shopping 242

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. In 2021, Aldi plans to open stores in its 38th state, Louisiana, and will break ground on a new regional headquarters and distribution center located in Loxley, Ala. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle.

Location 215

Location Planning Supermarket Marketing 215

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Fulfillment 195

Fulfillment Department Stores Customer Experience Fashion 195

Retail TouchPoints

MARCH 3, 2021

Online grocery boomed last year, becoming one of the fastest-growing ecommerce segments, according to Barrons : online grocery sales grew 60% YoY in 2020. Instacart was a key player in this rapid evolution, adding more than 200 new retailers in 2020 including Walmart , 7-Eleven and Family Dollar.

Beauty and Health 149

Beauty and Health Finance Advertising Management 149

Retail TouchPoints

OCTOBER 19, 2022

grocery spend, both online and in person) to almost $80 billion in 2020 ( 8% of total spend). In 2021, even as shoppers returned to the store as pandemic restrictions lifted, it still grew a bit more to over $90 billion ( 10% of the total), according to Mercatus. Now only 54% of shoppers are buying online, versus 59% in 2020.

Fulfillment 280

Fulfillment Shopping Returns Customer Experience 280

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Management 167

Management Customer Experience Shopping Consumer 167

Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Promotions 183

Promotions Shopping Consumer Fulfillment 183

Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. population.”.

Fulfillment 267

Fulfillment Supermarket Returns Marketing 267

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. are factored in.

Payment Services 149

Payment Services Promotions Shipping Planning 149

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2% over the previous year, according to the U.S. Department of Commerce.

Shopping 259

Shopping Shipping Beauty and Health Promotions 259

Retail TouchPoints

JULY 19, 2021

in July 2020, and has steadily expanded the offering since. Uber has spent 2021 building out its delivery capabilities in a big way. The ridesharing service kicked off the year by launching a partnership with delivery and fulfillment cloud platform provider Bringg that gives retailers seamless access to drivers through Uber Direct.

Planning 278

Planning Grocer Supermarket Fulfillment 278

Retail TouchPoints

SEPTEMBER 12, 2022

The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. Tuesday Morning was reportedly on the brink of going bankrupt for the second time since 2020, according to The Dallas Morning News. We look forward to the partnership with REV and Ayon.”.

Finance 246

Finance Fulfillment Planning Store Operations 246

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Inside Retail

APRIL 22, 2021

According to the latest data from Australia Post, more than four in five households shopped online in early 2021 – an all-time high that’s been rising steadily since the global pandemic first sent people to online channels in record numbers. Fulfilment of the future. Australians spent an unprecedented $50.46 Shifting demographics.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

MAY 24, 2021

These latest acquisitions follow Zip’s purchase of Quadpay in September 2020. million , with the deal expected to close in Q4 2021. Acquisition of the remaining shares of Spotii, for a price of approximately $16 million , is expected to be completed in Q3 2021. trillion ecommerce market, the world’s second-largest. “We

Merchant Services 249

Merchant Services Payment Services Fulfillment Planning 249

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 139

Consumer Payment Services Fulfillment Advertising 139

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

Fulfillment 261

Fulfillment Customer Experience Consumer Shipping 261

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Shoppers will Buy Even Earlier to Avoid Price Hikes.

Drop-Shipping 284

Drop-Shipping Fulfillment Consumer Shipping 284

Retail Pro

JANUARY 22, 2021

Digital acceleration will be one of the most popular topics in the retail world in 2021. Coming out of a pandemic-centric 2020, retailers expanded e-commerce capabilities, cultivated (and relied upon) core customers and became creative with customer fulfillment.

Retail Trends 93

Retail Trends Fulfillment Promotions 93

Retail TouchPoints

NOVEMBER 4, 2021

In September 2021, the retailer partnered with Instacart to launch Kroger Delivery Now , a virtual convenience store fulfilled by Kroger that delivers items from a selection of 25,000 fresh groceries and household essentials in as little as 30 minutes. Kroger has been bolstering its omnichannel operations in recent months.

Fulfillment 261

Fulfillment Shipping Promotions Location 261

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. Under Armour is the latest retailer to increase its minimum hourly pay, from $10 to $15 ( $15.25 and Canada with an average starting pay of $17 per hour.

Fulfillment 149

Fulfillment Planning Management Store Operations 149

Retail TouchPoints

DECEMBER 9, 2021

Many brands were out of stock and out of luck during the 2020 holiday season. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy. The Bullwhip Effect. Ongoing Strategies for Success.

Fulfillment 278

Fulfillment Shipping Consumer Management 278

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. Census Bureau found that ecommerce sales as a percentage of total retail sales declined slightly in Q1 2022 compared to Q4 2021, even though they grew 2.4% year-over-year. in-store growth.

Fulfillment 281

Fulfillment Planning Customer Experience Consumer 281

Retail TouchPoints

JULY 18, 2022

Gaffney joined Kohl’s as CTO in September 2019; in April 2021 he added the role of Supply Chain Officer. Mc Feeney joined Kohl’s in January 2020 and served most recently as the company’s EVP of Technology. Kohl’s did not provide a reason for Gaffney’s departure from the company.

Fulfillment 235

Fulfillment Management Marketing ATS 235

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 260

Payment Services Fulfillment Consumer Returns 260

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

Shopping 306

Shopping Fulfillment Location Planning 306