Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

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Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% GameStop is accelerating store closure plans as part of its “de-densification” strategy. For the three months ended Aug. rise in global e-Commerce sales.

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Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

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Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

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I Vend

NOVEMBER 17, 2021

Whilst online ordering certainly is important to meet many customers’ needs, an online-only channel doesn’t cut the mustard with all shoppers, any more than a brick and mortar only option. iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience.

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Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. and Louisiana since late 2020. for multi-city deployments of autonomous delivery vehicles in September 2021.

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Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

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Retail TouchPoints

MARCH 6, 2023

“ Our goals for growth in 2023 will look similar to the ones from 2022, with a major focus on meeting customers where they are: online, in-store, marketplaces, internationally, etc., ” said Andrew Sutton, Director of Fulfillment at Dr. Squatch, in an interview with Retail TouchPoints.

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Retail TouchPoints

OCTOBER 19, 2022

grocery spend, both online and in person) to almost $80 billion in 2020 ( 8% of total spend). In 2021, even as shoppers returned to the store as pandemic restrictions lifted, it still grew a bit more to over $90 billion ( 10% of the total), according to Mercatus. Now only 54% of shoppers are buying online, versus 59% in 2020.

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Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

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Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores.

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Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. are factored in.

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. Census Bureau found that ecommerce sales as a percentage of total retail sales declined slightly in Q1 2022 compared to Q4 2021, even though they grew 2.4% year-over-year. in-store growth.

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Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

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Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

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I Vend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

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Retail TouchPoints

MAY 24, 2021

These latest acquisitions follow Zip’s purchase of Quadpay in September 2020. million , with the deal expected to close in Q4 2021. Acquisition of the remaining shares of Spotii, for a price of approximately $16 million , is expected to be completed in Q3 2021. trillion ecommerce market, the world’s second-largest. “We

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Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. In the first half of 2020, amid COVID’s first wave in the U.S., Chewy acquired more customers than it did in all of 2019. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We

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Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Retail TouchPoints

DECEMBER 22, 2021

A pilot of the technology started in late 2020, with the partners gathering feedback from participating passengers including details on the experience, cost and the desire to have autonomous deliveries in airports. The entire system uses a suite of cloud tools to control robots deployed throughout different areas of the airport.

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Retail TouchPoints

FEBRUARY 12, 2021

For that reason, market research provider Euromonitor International has identified resilience and adaptability as the two driving forces of consumer behavior in the coming months in its recent report, Top 10 Global Consumer Trends 2021. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

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Retail TouchPoints

AUGUST 12, 2021

The acquisition follows Gopuff’s purchase of UK-based Fancy , another last mile delivery platform, in May 2021. Dija, founded in 2020, operates dozens of microfulfillment centers across major metropolitan centers including London, Paris, Madrid and Valencia, Spain. billion the company raised in March 2021.

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Retail TouchPoints

JUNE 2, 2021

Delivery volumes and expectations for rapid delivery have consistently grown for years, but 2020’s drastic increase in ecommerce demand could not have been predicted. In 2020, online spending represented 21.3% In 2020, online spending represented 21.3% In fact, in Q3 of 2020 alone, almost $1 in $5 spent was online.

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Inside Retail

NOVEMBER 24, 2021

With the two dominant deal days in our rearview mirrors and the world still largely at home due to the pandemic’s restrictions, the e-commerce onslaught will continue, causing retailers to adjust their fulfilment strategies to stay afloat. Fulfilment operations expand to meet high volume, higher expectations.

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Retail TouchPoints

JANUARY 30, 2023

No one will forget the year 2020 — 2021, or 2022 for that matter. At Covariant, our advice is clear: scoop up customers from rivals by prioritizing the right types of investments that will optimize operations and prioritize the customer experience. Avoid overhyped AI applications or in-store gimmicks.

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Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

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Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

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Retail TouchPoints

MARCH 28, 2023

John Mocadlo From a single-store debut in December 2020, the retailer now operates 17 brick-and-mortar locations along with an ecommerce site and mobile app. Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience.

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Retail TouchPoints

MAY 5, 2021

Walgreens had piloted same-day delivery in February 2021 in its Illinois stores. The retailer launched in-store, curbside and drive-thru pickups in as little as 30 minutes in November 2020, and also has made agreements for on-demand delivery services via partnerships with Postmates, DoorDash and Instacart. “As

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Retail TouchPoints

NOVEMBER 18, 2020

Taking advantage of the surge in online grocery generated by COVID-19, Farmstead plans to bring its dark store fulfillment model to a third market: Raleigh-Durham, N.C. in early 2021. The expansion will be fueled by a $7.9 million funding round that brings total investment in the company to $14.5 Charlotte, N.C.

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Retail TouchPoints

NOVEMBER 9, 2021

Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay. Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

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Retail TouchPoints

SEPTEMBER 13, 2021

Many industry experts commented on the speed with which retailers — even those that had been slow to embrace online sales, such as grocers — pivoted their operations in the suddenly ecommerce-heavy environment of 2020. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S.

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Retail TouchPoints

JULY 22, 2022

The digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites , log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last year.

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Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

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Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

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