Retail TouchPoints

APRIL 18, 2024

Hill Beverage products on display at Total Wine Beginning on the unofficial cannabis holiday of 4/20, Total Wine & More will make CBD and THC-infused beverages from Hill Beverage Co. available for delivery across the country in as little as 15 minutes. The “Do it Fluid” beverages, made in collaboration with Snoop Dogg and Death Row Records , come in CBD-only versions as well as Delta-9 and THC blends.

Store Operations 299

Store Operations Customer Experience ATS Fulfillment 299

Inside Retail

APRIL 22, 2024

Department store Myer has laid off head office staff across its e-commerce and operations teams as it offshores functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.

Department Stores 277

Department Stores Management 277

Retail Wire

APRIL 19, 2024

Procter & Gamble's recent quarterly results showed a mix of gains and setbacks. Despite facing challenges in attracting shoppers due to increased prices over the past two years, the company managed to exceed earnings expectations.

Management 277

Management 277

Retail Gazette

APRIL 23, 2024

Primark is expanding its click-and-collect service to all British stores by the end of 2025 as its first half profits surge. Pre-tax profit across owner Associated British Foods surged 37% to £881m while the fashion retailer experienced a “significant increase” in adjusted operating profit, up 46% to £508m. Primark’s sales jumped 7.5% to £4.5bn in the 24 weeks to 2 March, as like-for-like sales edged up 2.1%.

Fashion 123

Fashion Planning Shopping 123

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Dive

APRIL 22, 2024

All of the company’s UpWest stores will shutter as the retailer pursues a sale to WHP Global, Simon Property Group and Brookfield Properties.

Planning 133

Planning 133

Hyken

APRIL 16, 2024

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and the woman’s response surprised both of us. She said, “My name is Laura, and it is my pleasure to clean up your spill.

Fulfillment 118

Fulfillment Customer Experience Returns ATS 118

Inside Retail

APRIL 22, 2024

Sydney-based coffee roaster Single O will open Ryogoku Roastworks, its second cafe in Japan on Friday, replacing the brand’s existing roastery. In a further sign of ongoing expansion in Japan, Single O will launch its Shibuya coffee bar in July. The new roastery and cafe will serve Single O’s signature coffee Reservoir and will feature self-serve batch brew taps, and a breakfast and lunch menu.

Wholesale 277

Wholesale 277

Retail Wire

APRIL 24, 2024

Although General Motors has had trouble selling its electric cars, a recent report indicates that the increase in sales of gas-powered vehicles helped the company generate a profit.

257

257

Retail Gazette

APRIL 10, 2024

Tesco said price pressures on supermarkets continue to ease as it reported its profits had more than doubled over the past year. Chief executive Ken Murphy said inflationary pressures had “lessened substantially” but noted that “things are still difficult for many customers”. He said the supermarket had “worked hard” to reduce prices, including “doubling down” on its Aldi Price Match offer and Clubcard Prices promotion, which is available on around 8,000 products each week.

Supermarket 135

Supermarket Promotions Returns Marketing 135

Retail Dive

APRIL 17, 2024

By committing to smaller, rural communities, the discount retailer has room to grow its already substantial store footprint even more, industry experts and company leaders say.

125

125

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Times

APRIL 23, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Philip Morris Limited (PML) has unveiled HEATWAVE OPEN, a cutting-edge Digital Trade Engagement Platform designed to bolster online support for convenience retailers stocking IQOS, the world’s number one heated tobacco device.

105

105

Retail TouchPoints

APRIL 17, 2024

As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how businesses understand user intent. Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. Enter generative AI (gen AI) — a beacon of hope illuminating the path forward for retailers navigating this new terrain.

Target Market 297

Target Market Marketing Consumer Customer Experience 297

Inside Retail

APRIL 21, 2024

Pool and spa franchise network Swimart has merged with its New Zealand peer Paramount Pools to expand its trans-Tasman presence. Founded by ASX-listed Waterco in 1983, Swimart operates 70 stores in Australia and six in New Zealand, most of which are independently operated franchises. Meanwhile, Paramount Pools has five locations in New Zealand, with more than 50 years of experience providing top quality pools to Kiwis.

Location 277

Location 277

Retail Wire

APRIL 18, 2024

Streaming company Netflix is changing up its approach. The company, known for its subscription model without ads, is now diving into live sports, video games, and ad-supported content.

Planning 264

Planning 264

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Gazette

APRIL 21, 2024

The Body Shop collapsed into administration after the retailer’s private equity buyer failed to secure new funding when HSBC withdrew its line of credit. According to The Telegraph , a shortfall of at least £100m occurred after Aurelius snapped up the beauty chain in November from Brazilian cosmetics giant Natura. The funding gap led to The Body Shop’s rapid downfall in February, which resulted in the new owner placing the retailer into administration just three months after its £207m purchase.

Shopping 124

Shopping Finance ATS 124

Retail Dive

APRIL 18, 2024

The arts and crafts retailer has dropped prices to 2019 levels or lower, as it aims to help customers “stretch their dollar,” according to the CEO.

131

131

Hyken

APRIL 9, 2024

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand.

Customer Experience 115

Customer Experience Returns Consumer ATS 115

Retail TouchPoints

APRIL 22, 2024

Ingka Group , parent company of Ikea Retail , has set ambitious targets for boosting the AI literacy of its organization, including AI training for approximately 3,000 employees and 500 executives. The initiative will include a variety of courses, tailored to the needs of employees at various levels and in different phases of their AI journeys, with the overall goal of embedding a deep understanding of AI within the organization and ensuring that Ikea values are reflected in the ways the technol

Customer Experience 278

Customer Experience ATS 278

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Inside Retail

APRIL 21, 2024

Fashion has embraced technology at every turn from social media to virtual change rooms, yet consumers’ wardrobes have remained analogue. A closet full of clothes and nothing to wear is an age-old problem that has only been exacerbated by the convenience of online shopping. Indyx is the latest app attempting to create a virtual wardrobe but this time around the founders, Yidi Campbell and Devon Rule, are dialled in on the real gaps in consumers’ wardrobes and its not more clothing.

Fashion 272

Fashion Consumer Shopping Planning 272

Retail Wire

APRIL 18, 2024

In a recent change at a Walmart store in Shrewsbury, Missouri, self-checkout kiosks are being replaced with traditional checkout lanes.

Checkout 278

Checkout Kiosk ATS 278

Retail Gazette

APRIL 24, 2024

Sainsbury’s expects strong profit growth in the year ahead as it beat expectations for its 2023/24 financial year. Pre-tax profit for the year to 2 March edged up 1.6% to £701m, topping last year’s figure, as it achieved record grocery market share gains and volume growth that accelerated in every quarter. The UK’s second-biggest grocer said it expects to make up to £1.06bn in underlying operating profit from its retail operations in 2024-25 – up from £966m last year.

Grocer 116

Grocer Supermarket Marketing Shopping 116

Retail Dive

APRIL 24, 2024

In the first three months of the year, a strong job market and wage gains helped buoy consumer spending, but some analysts warn it may not last.

Consumer 127

Consumer Marketing 127

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

Shopping Center

APRIL 15, 2024

Bowie, Md. — NAI Michael Cos. will develop South Lake Marketplace, a 600,000-square-foot mixed-use project within the $1.3 billion South Lake development underway in Bowie. Karington LLC, an affiliate of NAI… The post NAI Michael Cos. to Develop 600,000-Square-Foot Mixed-Use Project in Bowie, Maryland appeared first on Shopping Center Business.

Shopping 111

Shopping 111

Retail TouchPoints

APRIL 22, 2024

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. In addition to spotlighting the center’s sales and deals, Cindy gives consumers details on the latest fashion trends, acting as their exclusive “shopping bestie.

Shopping 276

Shopping Fashion Management Consumer 276

Inside Retail

APRIL 19, 2024

L’Oreal reported a 9.4 per cent rise in first quarter sales on a like-for-like basis on Thursday, beating expectations and easing concerns about a slowdown in the two biggest beauty markets the United States and China. The French cosmetics giant, which owns the Maybelline and Lancome brands, reported sales of 11.24 billion euros ($11.98 billion) for the first three months to the end of March.

Marketing 278

Marketing Accounting Consumer ATS 278

Retail Wire

APRIL 16, 2024

Elon Musk is considering adding a small fee for new X users to enable them to post on the platform as a way to address the issue of bots.

Planning 276

Planning 276

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

ATS

Retail Gazette

APRIL 23, 2024

Carpetright has been unable to trade online or in-store for almost a week following a cyber attack. Hackers targeted the flooring specialist’s head office in Purfleet, in Essex, last week by sending malware to gain unauthorised access. Staff told The Times that customers had been unable to place orders on its website or at any of its 400 shops since last Thursday when systems were taken down.

Shopping 119

Shopping ATS 119

Retail Dive

APRIL 16, 2024

Terence Reilly, who ushered the more than a century-old brand to viral success, is rejoining Crocs Inc., where he previously served as chief marketing officer.

Marketing 127

Marketing 127

365 Retail

APRIL 19, 2024

IKEA Ireland has opened a new state-of-the-art distribution centre located in Rathcoole, Co. Dublin, marking a significant milestone in the company’s expansion within Ireland. This facility, which employs over 200 people, is part of IKEA’s continued investment in the region that includes upgrades to the Ballymun store and a collaboration with Tesco Ireland to offer an affordable collection service.

Fulfillment 108

Fulfillment Location Planning Management 108

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. To cement the center’s image as a luxury destination, the first enhancement will be a VIP Suite featuring multiple private spaces with their own dressing rooms, an upscale lounge area and a private kitchen.

Inventory Management 258

Inventory Management Customer Experience Fulfillment Shopping 258

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience