Hyken

FEBRUARY 20, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention t

Customer Experience 125

Customer Experience Returns ATS 125

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. Media owners also have found their position in the advertising ecosystem changing as third-party tracking cookies deprecate.

Payment Services 312

Payment Services Advertising Customer Experience Consumer 312

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth. Keep reading to explore how AI is reshaping the retail landscape and revolutionising the shopping experience.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Inside Retail

FEBRUARY 19, 2024

You don’t have to be a marketing expert to know that Taylor Swift is a bulletproof brand that consistently improves, regardless of the challenges she faces or the challenges she sets for herself. While many marketers and brand managers excel at designing creative initiatives and strategies, what sets Swift apart is her vision, long-term perspective, and, perhaps most importantly, her ability to transform challenges and crises into a powerful engine for purposeful and inspiring collective g

Marketing 290

Marketing Brand Management Management Customer Experience 290

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

FEBRUARY 26, 2024

In the U.S., the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. This flurry of legislative activity comes at a good time — and with good reason.

Payment Services 317

Payment Services Consumer Finance Management 317

Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. The two retailers took out the CX of the Year honours for medium-to-large and small retailers respectively in last night’s annual Retailer Awards, presented by Inside Retail and Commonwealth Bank. One of the judges, Peter Kennedy, said TerryWhite Chemmart, sets the pace for what the chemist of the future comprises. “It puts the trust back into the local chemist as a fi

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Hyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 113

Customer Experience ATS 113

Retail Dive

FEBRUARY 20, 2024

Once hubs for casual entertainment, social media platforms now serve as bustling marketplaces. Today’s social media scroller has become a digital window shopper with the power to buy in seconds.

Social Commerce 129

Social Commerce 129

Retail Wire

FEBRUARY 26, 2024

Wendy’s is gearing up to roll out a new pricing strategy that mimics the surge pricing model used by ride-sharing services like Uber. This means that the cost of your favorite Wendy’s items could fluctuate throughout the day depending on demand.

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Retail TouchPoints

FEBRUARY 28, 2024

Out-of-home (OOH) advertising has played an integral role in the media mix for decades due to its influence and impact. The vast majority ( 88% ) of U.S. adults have noticed an OOH ad within a one-month period and 78% of these consumers took some sort of action after, according to research from Morning Consult and the Out of Home Advertising Association of America (OAAA).

Advertising 319

Advertising Promotions Consumer Marketing 319

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

FEBRUARY 5, 2024

Department store chain Myer expects fiscal first-half sales and net profit to decline year over year amid a challenging trading environment. The company forecasts sales to fall 3 per cent to $1.83 billion, despite online sales increasing 2 per cent to $390.1 million. Online sales account for 21.3 per cent of the retailer’s overall sales. Myer, however, flagged a marginal increase of 0.1 per cent in comparable sales. “To match our best first-half sales result on record, on a comparabl

Net Profit 303

Net Profit Department Stores Accounting Promotions 303

Dezeen

FEBRUARY 26, 2024

Swedish studio Westblom Krasse Arkitektkontor and design agency Snask have revamped a supermarket in Täby, adding pastel hues and materials such as terrazzo and wood to "turn shopping into an experience". The design was intended as a facelift for the store, which is part of Sweden's ICA supermarket chain and had been given many smaller additions over the years without an overall design direction.

Supermarket 134

Supermarket Shopping Fashion Marketing 134

Retail Gazette

FEBRUARY 29, 2024

Sainsbury’s has proposed plans to cut 1,500 roles under its Next level Sainsbury’s strategy, which the grocer unveiled earlier this month as it looks to save £1bn over the next three years. The supermarket’s plans, which are still subject to consultation, are part of its Save and invest to win programme, where any savings created are invested back into the business.

Grocer 128

Grocer Supermarket Fulfillment Planning 128

Retail Times

FEBRUARY 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In a project to celebrate LGBT+ History Month, the renowned photographer Chris Jepson has partnered with the John Lewis Partnership, for part of a series exploring identity in the queer community. Partners (employees) at John Lewis and Waitrose posed for portraits by Chris, which will be displayed in bespoke exhibitions throughout the year.

ATS 130

ATS 130

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Wire

FEBRUARY 5, 2024

According to Federal Reserve Chair Jerome Powell, the time is nearing when interest rates will decrease. However, Americans need to wait just a little bit longer as the central bank wrestles with inflation.

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Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As the difference between human and synthetic content gets blurred, people want to know where the boundary lies,” said Nick Clegg, President of Global Affairs at Meta in a blo g post.

Accounting 317

Accounting Social Commerce Customer Experience ATS 317

Inside Retail

FEBRUARY 25, 2024

Adore Beauty Group enjoyed higher revenue in the fiscal first half on the back of a record number of returning customers and more active customers. And the company has engaged a consultant to imagine how the brand could create a physical store. The cosmetics retailer’s revenue increased 7 per cent to $100.7 million while reported earnings before interest, taxes, depreciation, and amortisation surged 467 per cent to $2.4 million.

Returns 289

Returns Accounting Marketing 289

Hyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What are the challenges in finding the right balance between technology and human support in customer experiences? What frustrations do customers face when dealing with customer service, and how can AI address them?

Fulfillment 122

Fulfillment Customer Experience 122

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Gazette

FEBRUARY 11, 2024

When Retail Gazette reported that LloydsPharmacy – what was once the second biggest pharmacy chain in the UK – had filed for liquidation late last month many were shocked. However, the chain had been quietly closing its stores over the past year before filing for voluntary liquidation. Aside from a big announcement when it revealed it would be closing all 237 branches inside Sainsbury’s last year, everything else seems to have flown under the radar.

Wholesale 128

Wholesale Supermarket Accounting Management 128

365 Retail

FEBRUARY 26, 2024

The high street in the UK stands as more than a mere hub for shopping; it’s a cornerstone of local economies, embodying community, culture, and commerce. Despite facing challenges, the high street’s significance as a community and economic staple is unwavering, symbolising not only a centre for transactions but also a space for communal engagement and belonging.

Visual Merchandising 118

Visual Merchandising Shopping Returns Marketing 118

Retail Wire

FEBRUARY 8, 2024

Uber, the ride-hailing company, made headlines this week, announcing its first annual operating profit. This significant achievement marks an important turn in the firm's approximately 15-year journey, shedding light on its resilience and capacity for growth.

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Retail TouchPoints

FEBRUARY 16, 2024

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

Customer Experience 310

Customer Experience Payment Services Consumer Management 310

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

Inside Retail

FEBRUARY 19, 2024

Retail Food Group swung to a net income despite lower revenue in the fiscal first half, thanks to an increase in average transaction value and the company’s acquisition of Beefy’s Pies. RFG’s net profit stood at $5.1 million while revenue fell 1.4 per cent year over year to $61.9 million during the six months ended December 29 last year.

Net Profit 289

Net Profit ATS 289

Retail Dive

FEBRUARY 14, 2024

While off to a slower start than 2023, filings are expected to continue in the industry, especially among many direct-to-consumer brands.

Consumer 138

Consumer 138

Retail Gazette

FEBRUARY 9, 2024

Poundland has been forced to remove the ‘Motherland’ signs from its new store, after it claimed that Mothercare “threw their toys out of the pram” and issued a cease and desist. The discounter had initially unveiled a new flagship store in Biggleswad in Bedfordshire, which it dubbed ‘Motherland’ due to its extensive baby and kidswear collection.

Marketing 127

Marketing Fashion 127

Retail Minded

FEBRUARY 1, 2024

Retail and 2024 are both in full swing, and both the year and commerce kicked off at the National Retail Federation in New York City in early January. This is always a vibrant, engaging and important whirlwind for me… and an experience I look forward to every year. After all, as a self-described retail geek, I get giddy when it comes to exploring the latest retail technology, exploring flagship stores that keep up with collective retail trends and discovering new resources that help fuel t

Point of Sale 119

Point of Sale Merchant Services Returns Consumer 119

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

ATS

Retail Wire

FEBRUARY 9, 2024

Hawaiian Airlines is setting a precedent by providing free Wi-Fi facilitated by SpaceX's Starlink on its commercial flights. It is the first significant U.S. airline to provide this satellite-based service.

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289

Retail TouchPoints

FEBRUARY 2, 2024

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce.

Payment Services 317

Payment Services Consumer Accounting Promotions 317

Inside Retail

FEBRUARY 7, 2024

Goodyear Dunlop Tyres Australia says it has “begun to evaluate different scenarios” for its business” but no decision has been made as to the future of its 100-strong network of Beaurepaires retail stores. News.com has reported the 102-year-old chain is set to close after a series of decisions in boardrooms in the US and Australia and the collapse of negotiations to sell the business to rival Bob Jane Corporation.

Planning 290

Planning 290

Retail Dive

FEBRUARY 23, 2024

Krista Berger is the new senior vice president of Barbie and will lead the dolls division at the toy company. Meanwhile, the apparel conglomerate is reviewing its brand assets.

Apparel 117

Apparel ATS 117

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience