Inside Retail

APRIL 30, 2024

Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. Research conducted with Inside Retail – and soon to be shared with our retail partners – is telling us that online shoppers are demanding progress in their customer experience.

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

FEBRUARY 29, 2024

CVS Media Exchange (CMX), the retail media network designed to help brands reach and serve CVS Pharmacy shoppers, is partnering with Pinterest and LiveRamp on a new data clean room initiative. Pinterest and LiveRamp initially announced their clean room solution in early January 2023, with Albertsons being the first public user.

Beauty and Health 259

Beauty and Health Advertising Marketing Management 259

Retail TouchPoints

MAY 25, 2023

Natural food products retailer Freshmart has adopted online sales and fulfillment solutions from eGrowcery. Freshmart, which operates seven stores in Puerto Rico, chose the solution because of its flexibility, integration with the retailer’s POS and custom payments integration approach to support the Puerto Rican market.

Fulfillment 276

Fulfillment Payment Services Point of Sale Marketing 276

Retail TouchPoints

APRIL 25, 2024

Best Buy and media site CNET will work together to provide shoppers with experts’ picks and product reviews throughout their purchasing journey. Best Buy and CNET have a combined, unduplicated reach of 50 million unique visitors per month.

Advertising 230

Advertising Consumer Shopping Marketing 230

Retail TouchPoints

FEBRUARY 5, 2024

The Ikea AI Assistant also lets shoppers explore the retailer’s catalog and check for item availability across different Ikea locations, as well as get inspiration from real-life home transformation stories within the Ikea global community and tips from furnishings experts.

Shopping 278

Shopping Marketing Location Planning 278

Retail TouchPoints

APRIL 19, 2023

Disney Advertising and Kroger Precision Marketing (KPM), the retail media business of Kroger, have partnered to bring streaming to retail and CPG marketers. A select group of CPG brands will participate in the initial beta program, with the solution slated to launch to the general market in the second half of 2023.

Advertising 276

Advertising Grocer Marketing Consumer 276

Retail TouchPoints

OCTOBER 25, 2021

Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations. Self-checkout has become an important option for today’s touch-conscious shoppers, and its adoption is only expected to increase. million units by 2025.

Checkout 298

Checkout Kiosk ATS Location 298

Retail Focus

APRIL 23, 2024

This zone hosted a series of educational and engaging sessions covering topics like shopper marketing essentials, sustainability in retail, and creating digital experiences in-store. Each product is carefully designed to enhance the overall ambience and mood within retail spaces.

Visual Merchandising 263

Visual Merchandising Consumer Returns Customer Experience 263

Retail TouchPoints

MARCH 24, 2023

Enterprise brands on Shopify can now access Google Cloud’s Discovery Al solutions directly through Commerce Components , Shopify’s enterprise retail solution. Shoppers themselves said they depend on the search function when shopping — it’s the most common way U.S. And yet little more than one in 10 U.S.

Merchant Services 305

Merchant Services Shopping Apparel Fulfillment 305

Retail TouchPoints

JANUARY 29, 2024

However, most are still relying on legacy traffic counting solutions that don’t measure some of the important metrics that retailers need. Understanding passer-by traffic allows retailers to optimize their approach, ensuring that window displays and marketing efforts are effective. Active shoppers.

Fulfillment 309

Fulfillment Fashion Shopping Management 309

Retail TouchPoints

JANUARY 11, 2024

Today’s shoppers expect real-time responses, seamless omnichannel shopping, virtual shopping assistants, customized offers and more. Generative AI can not only support customer service reps with helpful answers to shopper enquiries, but it can help scale other areas of operations too. Streamline product catalog management.

Management 264

Management Customer Experience Consumer Marketing 264

Retail TouchPoints

MARCH 19, 2024

Kohl’s is using a multichannel marketing approach to alert consumers about its new concentration on home, including immersive digital activations rooted in inspiration and experimentation, partnerships with home design experts and a live pop-up experience in New York City. “We

Customer Retention 249

Customer Retention Consumer Marketing Visual Merchandising 249

Retail TouchPoints

OCTOBER 13, 2022

Sensormatic Solutions has launched Sensormatic Solutions Computer Vision, a suite of tools created to address a wide range of real-world challenges retailers face in the current marketplace.

Loss Prevention 276

Loss Prevention Promotions Customer Experience Planning 276

Retail TouchPoints

MARCH 3, 2022

Shopping list marketing and insights platform AdAdapted has launched add-to-cart ecommerce capabilities for its AdAdapted Direct solution. The tool can help marketers create campaigns that allow shoppers to add a brand’s products directly to a retailer’s online cart.

Marketing 240

Marketing Promotions Planning Shopping 240

Retail TouchPoints

SEPTEMBER 28, 2023

In turn, this data can be used to deliver individually personalized experiences at every touch point — from personalized product recommendations to tailored marketing campaigns to search results that are ranked and ordered according to their individual preferences. For example, suppose a customer is searching for a date night dress.

Shopping 273

Shopping Customer Experience Accessories Marketing 273

Retail TouchPoints

OCTOBER 23, 2023

Kohl’s has unveiled a series of new initiatives designed to inspire holiday shoppers and rev up seasonal sales results. Shoppers who want to give back can purchase a Kohl’s Cares book or plush , with all net profits being donated to nonprofits working to improve the health and wellness of children and families across the U.S.

Net Profit 265

Net Profit Department Stores Promotions Checkout 265

Retail TouchPoints

JANUARY 9, 2024

Instacart’s closed-loop platform and first-party retail media data are critical differentiators for CPG brands,” said Laura Jones, Chief Marketing Officer of Instacart in a statement. Earlier this week Instacart also announced that it was bringing advertising to its Caper Carts smart shopping carts for in-store shoppers.

Shopping 264

Shopping Advertising Consumer Promotions 264

Retail TouchPoints

AUGUST 15, 2023

We were attracted because of their fraud offering and then we saw their checkout solution.” increase in monthly revenue and 40 hours per week saved that had been spent fighting fraud; After the second year of using the Bolt solution, the retailer saw nearly 50% conversion growth compared to the pre-deployment baseline.

Checkout 212

Checkout Merchant Services Payment Services Customer Experience 212

Retail TouchPoints

APRIL 30, 2024

As attendance grows, concession lines slow, but the same technology solutions in traditional retail can easily be applied to the customers waiting the longest. Last year, it implemented several self-checkout stations for its market concessions. As for concertgoers at these same venues, over half of U.S.

Checkout 204

Checkout Customer Experience Merchandise Store Consumer 204

Retail TouchPoints

MAY 18, 2023

Meta is testing a promotional ads capability, with the goal of making it easier for shoppers to discover, manage and apply digital promotions to their purchases as well as expanding the number of options for its lead ads product. For example, the question “What degree are you interested in?”

Promotions 283

Promotions Consumer Advertising Marketing 283

Retail TouchPoints

MARCH 15, 2024

Publications about marketing often invoke the comparison of a digital shelf with a physical one. However, this isn’t enough even if the company is operating in a local market only. Competitive stock monitoring provides opportunities to optimize your marketing resources. This comparison, however, has its limits.

Inventory Management 259

Inventory Management Telecommunications Location Marketing 259

Retail TouchPoints

APRIL 6, 2022

Now that restrictions are being lifted and people are excited to visit stores again, shopping center owners and operators have an opportunity to simultaneously transform the shopper experience and maximize revenue. Brick-and-mortar retailers are increasingly implementing tech solutions in an effort to gather similar insights.

Shopping 299

Shopping Promotions Kiosk Location 299

Retail TouchPoints

MAY 3, 2023

BGC will start its infrastructure journey with NCR Emerald, a cloud-native POS solution that will help unlock robust, integrated capabilities across BGC’s physical infrastructure. Now that we’re live in our first store, we plan to start rolling out NCR’s solutions to our 206 locations.

Payment Services 285

Payment Services Checkout Location Planning 285

Retail TouchPoints

OCTOBER 27, 2021

The shops will focus on providing inspiration and smart home solutions for city living as part of IKEA’s efforts to better meet the needs of its California customers. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings. in a statement. “By

Planning 293

Planning Home Furnishings Marketing Location 293

Retail TouchPoints

JULY 24, 2023

Yet despite the complexities, an effective personalized approach to marketing is critical to success. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

Marketing 242

Marketing Retail Marketing Advertising Promotions 242

Retail Focus

APRIL 2, 2024

Retail Focus speaks with several specialist companies in this area about some of the latest trends they have noted in reference to visual merchandising, as well as their new solutions designed to help retailers win new business and keep hold of valuable customers. It is all about sustainability, sustainability, sustainability.”

Visual Merchandising 147

Visual Merchandising Consumer Shopping Marketing 147

Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. Fairway Market is a trademark of the retailer-owned supermarket cooperative Wakefern Food Corp.

Marketing 249

Marketing Payment Services Supermarket Location 249

Retail TouchPoints

JULY 18, 2023

As part of the new multiyear agreement — which builds upon a partnership that started in 2016 — Academy will use the Revionics Base Price and Markdown solutions to not only optimize its pricing strategy but better manage inventory levels throughout the product lifecycle.

Outdoor 205

Outdoor Markdowns Apparel Fulfillment 205

Retail TouchPoints

JANUARY 20, 2022

Mobile solution provider Vibes has launched Mobile Wallet as a Channel, a platform designed to help retailers use native mobile wallet apps, Apple Wallet and Google Pay to deliver personalized mobile experiences for marketing and loyalty purposes.

Marketing 277

Marketing Consumer 277

Retail TouchPoints

AUGUST 1, 2022

The brand has implemented the MySizeID solution from MySize Inc., By synchronizing a customer’s measurement data to 7 For All Mankind Brazil’s sizing chart, MySizeID matches shoppers to products that will fit correctly. Only properly fitting products are presented to the shopper for purchase. “By

Returns 264

Returns Apparel Promotions Marketing 264

Retail TouchPoints

APRIL 20, 2023

Ikea is seeking to get closer to its shoppers, both physically and digitally. The company will achieve this by opening 900 new pickup locations where customers can collect purchases; eight new stores; and nine Plan & Order points, where shoppers can schedule free appointments to discuss their interior design needs with Ikea’s experts.

Planning 259

Planning Home Furnishings Fulfillment Location 259

Wiser

DECEMBER 11, 2023

Crowdsourcing is an innovative approach to auditing that enables real-time, granular insights by using retail audit software and leveraging a network of mystery shoppers who collect data from various locations. Essentially, it turns everyday shoppers into secret shoppers who inspect and review the stores.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

APRIL 1, 2024

This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. The language translation platform you choose must be able to get shoppers the answers they seek; quick, accurate translations are the first step toward that goal. When it comes to translation, context matters.

Customer Experience 314

Customer Experience Clienteling Customer Retention Accounting 314

Retail TouchPoints

MARCH 4, 2022

Reasor’s Foods has reduced cart abandonment among its online shoppers with the deployment of a white-label meal planning solution from GroceryShopii. Grocery Shopii, which was cofounded by CTO Michael Johnson, uses machine learning to identify the products best suited for each shopper.

Planning 289

Planning Consumer Shopping Marketing 289

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. Less distribution leads to another significant challenge — building brand awareness and momentum with shoppers.

Marketing 257

Marketing Consumer Fulfillment Accounting 257

Retail TouchPoints

JULY 21, 2023

Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology. The solution will roll out to Schnucks stores in the coming months.

Checkout 236

Checkout Promotions Supermarket Accounting 236

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. Less distribution leads to another significant challenge — building brand awareness and momentum with shoppers.

Marketing 246

Marketing Consumer Fulfillment Accounting 246