Mon.Apr 29, 2024

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Brand Trust

Tokinomo

In today's world of endless choices, picking the right product or service can feel like navigating a maze. But there's a shortcut: brand trust. In this article, we're diving into what brand trust really means and why it matters. Ever wonder why you trust certain brands? It boils down to three things: your experience with their product, how they treat you as a customer, and the impact they have on society.

Marketing 234
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Salvos opens 400th store, 25 more planned this year

Inside Retail

Salvos Stores , The Salvation Army’s retail arm, will open its 400th shop on High Street in Melbourne’s Northcote. The store is the Christian charity’s 11th to open this year and Salvos said it plans to add another 25 by the end of the year. Salvo Stores sell pre-loved items at affordable prices, raising more than $44 million last year to support The Salvation Army’s network of more than 2000 community programs and services nationwide. “As we continue to expand our networ

Planning 290
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GNC Debuts New Section Dedicated to Supporting GLP-1 Patients

Retail TouchPoints

Health retailer GNC has debuted a new store section , dedicated to helping individuals who are using GLP-1 medications like Ozempic to mitigate and manage the side effects of the powerful weight loss drugs. The new section will be featured in all of the retailer’s 2,300+ U.S. locations. As many as 130 million Americans currently live with a condition that could be treated with a GLP-1 agonist, and as many as 70 million Americans could be using the medication by 2028 , according to some estimates

Location 263
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Amazon Prime Announces It Has Faster Deliveries

Retail Wire

Amazon reports that its Prime deliveries are now even speedier. With over 2 billion packages reaching customers in a day or less this year, the company claims its delivery system is picking up its pace.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Mecca expands fragrance bottle recycling program with TerraCycle

Inside Retail

Australian cosmetics retailer Mecca has expanded its nationwide in-store beauty waste recycling program with TerraCycle to include glass fragrance bottles. Since 2019, Mecca consumers have been able to recycle empty cosmetic, haircare, and skincare packaging of any brand through the Mecca Beauty Product Free Recycling Program. Now, they may also recycle empty glass perfume and fragrance bottles.

Consumer 278
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Joann Ready to Reemerge from Bankruptcy as Private Company

Retail TouchPoints

Crafting retailer Joann expects to emerge from bankruptcy in the next few days, a little over one month after it first initiated a Chapter 11 restructuring plan on March 18, 2024. The U.S. Bankruptcy Court for the District of Delaware has approved the company’s reorganization and recapitalization plan, which includes commitments from its financial stakeholders and other parties for approximately $132 million in new financing.

Finance 265

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Ebay ‘Up & Running’ Grants Program Awards $500K to SMB Sellers

Retail TouchPoints

For the fifth year, Ebay is awarding $500,000 to small businesses with its Up & Running Grants program. The company will select 50 U.S.-based Ebay sellers that will each receive $10,000 grants to pay for tools and resources to grow their small businesses. Ebay also is offering each recipient $500 stipends that sellers can use to purchase educational courses and office technology through Ebay Refurbished.

Planning 256
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“Running is on trend right now”: New Balance expands hybrid retail model

Inside Retail

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience. The concept was initially launched in Guangzhou, China in December 2022, followed by Boston, Massachusetts, in February 2023, before rolling out in Singapore’s Paragon Shopping Centre, Sydney’s West

Fashion 264
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Urban Outfitters Launches New Platform for Vintage and Upcycled Apparel

Retail TouchPoints

Urban Outfitters has revamped its secondhand offerings into a new centralized Vintage + Remade hub, featuring a selection of vintage goods curated by the Urban team as well as used apparel that has been repaired and restored. Image courtesy Urban Outfitters The platform’s aim is to help Gen Z find unique used items “as thrift shops become flooded with fast fashion ecommerce brands,” according to a company statement.

Apparel 226
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Fast-Food Chains in California Significantly Spike Prices on Menus

Retail Wire

Restaurants in California are staying true to their word that menu prices would increase following the state's rise in the minimum wage for fast-food workers.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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VF Corp’s global CCO on the “tremendous opportunities” in emerging markets

Inside Retail

Dubai-based retailer and distributor GMG and US-based apparel and footwear company VF Corporation recently announced a significant expansion of their long-standing partnership to solidify their presence in the growing markets of Southeast Asia (SEA) and the Middle East and North Africa (MENA). The collaboration builds upon over a decade of successful ventures between the two entities and aims to amplify VF Corporation’s iconic brands, including Supreme, Vans and The North Face across key m

Marketing 147
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LVMH Is Creating Luxury Cityscapes Around Its Designer Stores

Retail Wire

LVMH is transforming older neighborhoods worldwide into upscale plazas and shopping hubs.

Shopping 264
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Emojiplanet Entertainment Centers Planned Across the U.S., Canada and China

Retail TouchPoints

The Emoji Company GmbH is partnering with UNIS Technology Ltd. on a new emoji-branded entertainment concept that brings retail and entertainment together. The venture into physical experiences will elevate the emoji brand’s already significant global presence, which is driven by a rights portfolio of 1,000 trademarks, more than 20,000 brand icons and designs and more than 1,400 licensing partners, including Burger King, L’Oréal and Puma.

Planning 147
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Express’s New Owner Brings Post-Bankruptcy Hope to Beleaguered Retailer

Retail Wire

Express's bankruptcy filing earlier this month had analysts concerned about the popular clothing retailer's survival, but news about its new owner has given a glimmer of hope to both Wall Street and consumers alike.

Consumer 162
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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On the board: former Big W MD championing social impact with Good360 solution

Inside Retail

The journey from corporate to community impact is reflective of the evolving space of business ethics, driven by increasingly conscious consumers and generational demographics. Corporate executives are in an era that is championing them to leverage their corporate resources for positive social impact. Former Big W managing director, David Walker recently became a board member for Good360 shortly after stepping down from his role with the Woolworths Group in November 2023 to become a ‘freedom exp

Shipping 147
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Maternity Brand, Seraphine Announces It’s 1st Brick-and-Mortar Store in LA

Retail Focus

Seraphine Maternity is thrilled to announce the grand opening of its first Los Angeles store, scheduled to open late April. This will bring Seraphine Maternity’s US store count to 3 and the brand’s bricks-and-mortar presence to 8 stores which includes London and Paris. Seraphine is excited to offer its West Coast customers the opportunity to discover the brand and joy of shopping in person and access to expert styling help and advice for their changing body shape.

Boutique 147
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Chipotle Scraps Farmesa Fresh Eatery After Ghost Kitchen Closure

Retail Wire

Chipotle Mexican Grill’s venture into the Farmesa Fresh Eatery concept has come to an abrupt halt following the closure of its partnering platform Kitchen United’s ghost kitchens.

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Why personalisation is key to digital success

Inside Retail

With advances in AI poised to power the next generation of customer experience, retailers would be wise to increase their focus on personalisation and optimisation to meet consumer expectations. The Publicis Sapient Digital Commerce Survey 2024 found that Australian consumers are the second most likely, after the UK (59 per cent), to switch brands over digital experience – with over half (53 per cent) switching brands if they’re not satisfied with their digital commerce experience.

Consumer 130
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Domino’s Shares Soar as Pizza Chain Defies Sales Expectations

Retail Wire

Domino's shares were up by almost 7% in pre-market trading thanks to the success of its new loyalty programs and various promotional offerings.

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How two former Coke and Pepsi execs aim to disrupt the energy drink market

Inside Retail

From superfood -enhanced coffees to spirit-less cocktails, the market for more natural and healthier beverage alternatives has never been stronger — even when it comes to energy drinks. Energy drink brand Key was founded by two former beverage giant executives, Karishma Thawani and Tekla Back, to tap into the growing demand for better-for-you beverages.

Marketing 130
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Tesla’s Full Self Driving Approval in China Sparks Stock Surge

Retail Wire

Tesla shares shot up over 12% early Monday as CEO Elon Musk got the nod to launch "Full Self Driving" (FSD) tech in China.

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Tesco unveils ‘hyper-personalised’ Clubcard challenges for shoppers

Retail Gazette

Tesco has unveiled a new “hyper-personalised” Clubcard promotion for millions of its shoppers, under its new partnership with AI technology business Eagle Eye. The grocery giant is inviting three million loyalty scheme members to participate in its ‘Clubcard Challenges’ campaign, which starts from 20 May, running for six weeks.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Indian Spice Exports Have Potential for Cancer-Causing Pesticide

Retail Wire

An FDA Enforcement Report states that some Indian spice exports have the potential to contain a cancer-causing pesticide.

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J. Jill to elevate customer service in some stores

Retail Dive

The retailer’s multifaceted “One Wardrobe. No Limits” effort is based on research revealing women’s frustration with the clothes in their closets.

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Pickleball Expands Internationally to India

Retail Wire

Pickleball, America’s booming sport, aims to spread its games in India, the world’s most populous country.

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Over 45K retail stores may close in next 5 years: UBS

Retail Dive

E-commerce penetration is expected to rise, helped in part by third-party players like Temu and Shein, according to a new report.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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H-E-B Recalls Ice Cream Cups Due to Metal

Retail Wire

The popular frozen treat has been pulled from store shelves in a voluntary company recall.

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Frasers Group buys back Matches IP assets out of administration

Retail Gazette

Frasers Group has purchased certain parts of Matches out of administration in a deal that does not include its £80m of stock or its 250 remaining employees. The Mike Ashley controlled group said on Monday that it had reached an agreement with administrators at Teneo to acquire “certain intellectual property assets only” for an undisclosed sum. As part of the agreement, Frasers has granted a license to administrators allowing them to “sell the stock Matches holds through a period of continued tra

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Lidl GB Announces Major Expansion with Plans for Hundreds of New Stores

365 Retail

In its landmark 30th year, Lidl GB is unveiling ambitious plans to open hundreds of new stores across the UK, a move set to create thousands of new jobs. This announcement follows a year of significant investment aimed at strengthening its operations infrastructure. Key developments over the past year include the opening of Lidl’s largest global warehouse in Luton, an extension of its Welsh distribution centre in Bridgend, and notable advancements in the expansion of its Belvedere warehouse, whi

Planning 109
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John Lewis launches ‘best ever’ discounts and prizes for Members’ Week

Retail Gazette

John Lewis is ramping up its Members’ Week with loyalty card members set to benefit from what it called “the best ever line-up of treats and events” between 1-7 May. Using their My John Lewis card, members will have access to store-wide discounts and a range of prizes, including £500 of holiday spending from John Lewis Finance. Members can also attend a variety of in-store events that have been tailored to local branches and areas, including beauty masterclasses, food and drink tasti

Finance 115
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio