In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth. Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control.
There’s no moment more influential to a customer’s experience with your business than when they first lay hands on your product.
However, e-commerce consumers’ expectations are too often left in limbo as they wait for their grand unboxing. Will this store deliver to my location? When will my package arrive? What if I’m not home? Or if I need to return it?
Research conducted with Inside Retail – and soon to be shared with our retail partners – is telling us that online shoppers are demanding progress in their customer experience. From their first click to when their parcel is delivered, they want confidence, choice and control throughout the shipping process and beyond.
Based on this research, and bolstered by best-in-class technology, we’ve created Team Global Express e-Care to deliver progress for e-commerce. This unmatched service isn’t only the key to happier customers – it’s critical to business goals.
The confidence to shop with your brand
Imagine having a market reach that covers 95 per cent of Australians, plus overseas shoppers in 180+ countries. To consumers, that means having the confidence to shop with your brand online – while avoiding the dreaded “sorry, delivery not available” message at checkout.
Meanwhile, to a business, that kind of reach is a game-changer. Team Global Express e-Care is now delivering to more than 2500 postcodes Australia-wide, including most regional and outback locations. Across rail, air, road and sea, it’s Australia’s largest multimodal logistics network for business, capable of taking your brand where others won’t.
Choice in your customers’ hands
Savvy e-commerce retailers know that every customer is different – so customer experience can’t be one-size-fits-all.
Despite that, giving customers a choice of delivery options isn’t common practice among most carriers. But for Team Global Express e-Care, it’s a key principle of delivering progress.
Whether it’s leaving a parcel in a safe place, signature on delivery, or click and collect from more than 1800 locations, choice is a cornerstone of Team Global Express e-Care. Soon, it’ll be hard to imagine deliveries without it.
Control from end to end
Delivery should be the least stressful part of online shopping. However, that all-too-familiar feeling of wondering where your package is – or if it will arrive at all – adds unexpected and unwelcome friction to an e-commerce customer’s experience of your brand.
The MyTeamGE portal enables greater control and clarity for shoppers in real-time and end-to-end, with tracking of deliveries and returns available from any device.
That control extends to your business too. Team Global Express e-Care provides data across all deliveries to power business decisions, together with customer support you can count on when you need it.
The insights to progress your e-commerce business
When Team Global Express set out to design e-Care, we sought to understand: what do customers and retailers really want from a delivery partner?
So with the help of our research partners, we asked them. Combined with how we’ve advanced our technology, the result is a CX-centric shipping solution that delivers progress to both shoppers and shippers.
Now, we’re preparing to share the latest customer research with any retailer who’d like to know more: from what customers value in their online shopping experience, to their most wanted shipping options, what makes a positive delivery journey, and how it shapes brand perceptions.
Because the one thing we know about progress is that it never stands still.
- Visit the website to see how Team Global Express e-Care can help progress your business, and join the waitlist for the upcoming Inside Retail Shopper Report.
