Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Hyken

APRIL 14, 2023

This week, we feature an article by Nicole Kyle, Managing Director and Co-Founder of CMP Research. She shares how leaders can keep contact center agents happy and engaged in the changing work environment that now includes hybrid and remote work setups. After all, agents who are satisfied with their managers are 2.3

Management 54

Management Employee Engagement Planning Customer Experience 54

Inside Retail

NOVEMBER 7, 2023

As Taking Shape’s SEO and digital performance manager, Kiran Flynn is the plus-size fashion brand’s go-to person for digital and content marketing. Kiran Flynn: As SEO and performance marketing manager at Taking Shape, I’m proud to have produced some fantastic results for the business. KF: Taking Shape is my first role in retail.

Management 130

Management Fashion Marketing Promotions 130

Secure Retail

MARCH 25, 2024

We are Secure Retail Ltd, an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Manage the sale through to completion. Have great communication skills, be self-motivated and with a desire to succeed.

Management 59

Management Payment Services Promotions Returns 59

Retail TouchPoints

NOVEMBER 13, 2020

of total contact center traffic at David’s Bridal. Zoey helps manage this by letting Apple Business Chat users book appointments, text with stylists to quickly resolve questions, or get advice and place secure orders. Messaging through mobile devices now represents 45%.

Management 185

Management Planning ATS 185

Hyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform?

Customer Experience 119

Customer Experience Management Planning Marketing 119

Small Biz Trends

JULY 25, 2022

Project management courses provide these skills that enable you to run your operation efficiently. Project Management Courses. Do you need to learn Project Management? This includes: Resource Management. Leadership plays the biggest role in managing projects. The Best Project Management Course.

Management 111

Management Planning Marketing 111

Hyken

DECEMBER 16, 2022

This week, we feature an article by Stephen Holliday, CEO and Founder of Level , an on-demand pay platform that helps employees manage their financial well-being. He writes about ‘quiet quitting’ and how contact centers can resolve this challenge in their organization. Yet employers can even go one step beyond this. .

Fulfillment 56

Fulfillment Accounting Employee Engagement Management 56

Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. Improve first contact query resolution .

Customer Experience 60

Customer Experience Marketing Management ATS 60

Inside Retail

APRIL 22, 2024

The source added that Myer did not give the employees – or even managers – any warning and that senior leaders just asked the laid off staff to come into a specified room one by one to receive the news. In 2017, the Australian Financial Review reported that Myer slashed 50 jobs by outsourcing its contact centre and digital services functions.

Department Stores 264

Department Stores Management 264

Small Biz Trends

AUGUST 1, 2022

However, with business travel, risks are involved, and managing travel risks as best as possible is essential. Many companies have developed a travel risk management plan as the business grows. What is Risk Management in Business Travel? What is Risk Management in Business Travel? Major incidents regarding safety.

Management 98

Management Planning Accounting Location 98

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 19, 2023

In the ever-evolving world of retail, efficient inventory management is the key to success. Retail Inventory Management Software, often abbreviated as RIMS, has become an indispensable tool for retailers of all sizes. What is Retail Inventory Management Software?

Inventory Management 62

Inventory Management Management Inventory Turnover Location 62

Inside Retail

APRIL 22, 2024

The source added that Myer did not give the employees – or even managers – any warning and that senior leaders just asked the laid off staff to come into a specified room one by one to receive the news. In 2017, the Australian Financial Review reported that Myer slashed 50 jobs by outsourcing its contact centre and digital services functions.

Department Stores 279

Department Stores Management 279

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Brett Weigl is SVP and General Manager, Digital, AI and Journey Analytics at Genesys.

Customer Experience 285

Customer Experience Payment Services Consumer Management 285

Retail Minded

NOVEMBER 16, 2023

From customer information to product listings and sales records, managing this asset is crucial. A reliable managed storage provider helps you organize, secure, and access your stored data efficiently. A good managed storage service should relieve you of stress, not add more! So what does it take to pick the right one?

Management 52

Management Marketing Planning ATS 52

A1 Retail

JUNE 14, 2021

Additional digital formats will also ensure international reach, new contacts and networking opportunities during the year. “Trade fairs have always been an instrument to revive the economy and trade after a crisis. But nothing is better than personal contact,” Rohde continues. Experience trends and innovations live.

Consumer 52

Consumer Management Shopping ATS 52

Small Biz Trends

DECEMBER 14, 2021

Part of managing negative reviews, whether real or fake, is responding to make things right. If you think you’ve found a serial paid fake reviewer , contact the company where the reviews are posted and send them all of your information. Respond to all negative reviews. Image: Depositphotos.

Management 119

Management Marketing Retail Trends 119

Retail TouchPoints

FEBRUARY 2, 2024

A survey from the University of Maryland’s Supply Chain Management Center of the supply chains of 100 manufacturers, which include more than 12,000 production facilities, found that half of those sites were at high risk of being hit by floods, storms, droughts, heat waves and fires.

Supply Chain Management 264

Supply Chain Management Shipping Management Planning 264

V Count

JUNE 14, 2021

International Sales Manager. We are looking for a driven, high-energy, goal-oriented Sales Manager to expand V-Count’s presence and promote our full suite of solutions and build strong client relationships for the APAC and MEA regions. Manage the regional budget and invoicing of sales. Share on LinkedIn Apply for the position.

Management 52

Management Technical Support Accounting Target Market 52

Cisco Retail

JUNE 14, 2022

At each stage of this journey, keeping in regular contact with the patient will be critical to the success of the entire process. In many ways, the operational complexity of managing backlogs, clinical capacity, and staff schedules echoes the complexity and interdependencies of the underlying technical infrastructure.

Management 83

Management Planning ATS 83

Retail TouchPoints

APRIL 19, 2024

It is a technology that uses radio waves to read information stored in an antenna — at retail, this is most commonly placed in a sticker or tag — without requiring physical contact or a line of sight. This technology allows retailers to manage their inventory better and make adjustments as necessary to cut back on waste at the source.

Supply Chain Management 260

Supply Chain Management Fast Fashion Apparel Shipping 260

V Count

JUNE 23, 2021

Sales Manager-MEA. We are looking for a driven, high-energy, goal-oriented Sales Manager to expand V-Count’s presence, promote our full suite of solutions, and build strong client relationships for the MEA region. Maintain constant contact with new and existing clients to manage the business relationship positively.

Management 52

Management Technical Support Target Market Accounting 52

Cisco Retail

FEBRUARY 28, 2022

In its Hype Cycle for Security Operations, Gartner has defined Cyber Assets Attack Surface Management (CAASM) as “an emerging technology focused on enabling security teams to solve persistent asset visibility and vulnerability challenges”. This tackles our lack of visibility concerns.

Management 140

Management Consumer ATS 140

Inside Retail

DECEMBER 10, 2023

billion acquisition offer from an investor group composed of real estate-focused investing firm Arkhouse Management and global asset manager Brigade Capital, according to the Wall Street Journal. Inside Retail contacted Macy’s for comment, but did not receive an immediate reply. The post Macy’s receives $8.8

Department Stores 130

Department Stores Management 130

Inside Retail

FEBRUARY 16, 2024

“In what is an extremely difficult time for all management, staff and suppliers – we are currently exploring all options available to maximise the value of the business, stock and IP given the perceived value of the well-established and leading brand name,” Howlett said.

Fashion 278

Fashion Apparel Returns Management 278

Cisco Retail

OCTOBER 6, 2021

If you’re a network manager, you’ve already got a solution—and it’s all around you. When you add Cisco DNA Spaces to your existing Wi-Fi network, you’ll glean rich, real-time insights that empower your organization with capabilities like contact tracing, contactless experiences, and environmental monitoring. The good news?

Management 140

Management Returns Location ATS 140

Hyken

JUNE 13, 2023

The point of all these ideas – 30 days, one year, or even today – is about managing the moment , whether it be multiple moments over an extended period or the moment you’re experiencing right now. We must be focused and attentive to what’s happening at that moment.

Management 62

Management Customer Experience ATS 62

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Independent Retailer

JUNE 29, 2021

SJT Enterprises , a 36-year consumer products company, recently announced the addition of a new National Sales Manager. I am ecstatic Greg is coming on board as SJT’s Sales Manager,” Tim Smith, president and founder of SJT Enterprises, said. “He To contact Greg, email him at greg@sjtent.com or give him a call at 562-277-2204.

Management 65

Management Boutique Consumer Shopping 65

Retail TouchPoints

APRIL 9, 2024

will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squad subscriptions and My Best Buy memberships. As early as late summer, Best Buy customers in the U.S.

Customer Experience 287

Customer Experience Advertising Management ATS 287

Retail TouchPoints

AUGUST 31, 2021

Appian Workforce Safety provides a unified command center that will help Pandora manage its COVID-19 response, with real-time access to track employee check-ins, monitor scenarios across facilities, automate return-to-work authorizations, track vaccinations and manage company policies and government regulations.

Jewelry 251

Jewelry Returns Management ATS 251

CJ Retail Solutions

SEPTEMBER 9, 2022

Brand management strategy is crucial for any brand in order to maximise business objectives such as brand recognition, revenue and long-term goals. Brand management in retail environments means providing a high level of customer service whilst ensuring great standards and compliance levels. What is brand management? .

Brand Management 52

Brand Management Management Promotions Advertising 52

Inside Retail

FEBRUARY 16, 2024

“In what is an extremely difficult time for all management, staff and suppliers – we are currently exploring all options available to maximise the value of the business, stock and IP given the perceived value of the well-established and leading brand name,” Howlett said.

Fashion 246

Fashion Apparel Returns Management 246

V Count

JUNE 23, 2021

Sales Manager-APAC. We are looking for a driven, high-energy, goal-oriented Sales Manager to expand V-Count’s presence and promote our full suite of solutions and build strong client relationships for the APAC region. Maintain constant contact with new and existing clients to manage the business relationship positively.

Management 40

Management Technical Support Accounting Target Market 40