Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need. by Janelle Estes.

Merchant Services 103

Merchant Services Customer Experience Returns Accounting 103

Hyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. trillion annually, according to new research by the experience management company Qualtrics. For many B2B companies, this article is spot on.

Customer Experience 51

Customer Experience Marketing Consumer Management 51

Hyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Forbes Young Entrepreneur Council (YEC) has written an article that gives insights from eight very successful members on how to do exactly that.

Customer Experience 120

Customer Experience Consumer Management ATS 120

Small Biz Trends

JULY 25, 2022

Project management courses provide these skills that enable you to run your operation efficiently. Project Management Courses. Do you need to learn Project Management? This includes: Resource Management. Leadership plays the biggest role in managing projects. The Best Project Management Course.

Management 111

Management Planning Marketing 111

Hyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Customer Experience 55

Customer Experience Management Consumer Marketing 55

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Hyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. As you read this article, keep that in mind.

Customer Experience 54

Customer Experience Management Planning ATS 54

Small Biz Trends

AUGUST 1, 2022

Employee management also contributes to an organization’s ability to achieve its objectives. Employees are likely to be more productive and engaged when they are properly managed. However, it’s not always easy to be a good manager. Most managers encourage having weekly one-on-one meetings with employees.

Management 132

Management Planning ATS 132

Hyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: If you’re interested in loyalty programs, this article is excellent. Here are my top five picks from last week.

Customer Experience 55

Customer Experience Customer Retention Management Marketing 55

Hyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Here are my top five picks from last week.

Customer Experience 49

Customer Experience Planning Management Marketing 49

Hunton Andrews Kurth

FEBRUARY 8, 2023

Chances are, if you are reading this article on a screen, then you are already interacting with what could be described as the metaverse. And if your business is operating in the metaverse, it is being exposed to new risks that need to be managed. In the article, Syed Ahmad, Kevin V. A copy of the article is available here. *Ms.

Management 52

Management ATS 52

Hyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. What is a CX management platform? CX management software is an AI-driven, cloud-based platform that optimizes technical operations related to customer service. .

Customer Experience 119

Customer Experience Management Planning Marketing 119

Hyken

DECEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We started this roundup with an article about how an employee experience (EX) drives the customer experience (CX).

Customer Experience 52

Customer Experience Planning Management ATS 52

Retail Wire

MAY 16, 2022

Walmart has created a program to recruit and train college graduates with the goal of putting them in store manager positions within two years. Store managers can earn more than $200,000 annually. The College2Career, which kicked off with two graduates this spring, is looking to bring in nearly 1,000 applicants by the summer.

Management 130

Management 130

Hyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization.

Customer Retention 56

Customer Retention Customer Experience Management Marketing 56

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Experience 91

Customer Experience Marketing Management Planning 91

Hyken

SEPTEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This comprehensive article covers the advantages of the survey and how to calculate the score correctly. How do they do it?

Customer Experience 58

Customer Experience Management ATS 58

Retail TouchPoints

JULY 13, 2020

Inventory management starts — and only starts — with a warehouse management system (WMS). In practice, most out-of-box WMSs are not capable of managing the volume and complexity of workloads required in today’s retail environment. As warehouse managers know, the only way to plan for the unexpected is to expect the unthinkable.

Inventory Management 163

Inventory Management Management Promotions Customer Experience 163

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 19, 2023

In the ever-evolving world of retail, efficient inventory management is the key to success. Retail Inventory Management Software, often abbreviated as RIMS, has become an indispensable tool for retailers of all sizes. What is Retail Inventory Management Software?

Inventory Management 62

Inventory Management Management Inventory Turnover Location 62

Hyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Harvard Business Review) Years ago, in the legacy, on-premises world of siloed call centers, in-house CX management was much simpler. It’s a video.

Customer Experience 58

Customer Experience Marketing Management ATS 58

Small Biz Trends

MAY 23, 2022

Time management is one of the key elements of productivity and efficiency. There are several offerings online of time management courses to make you and your employees more productive. Popular Time Management Courses. Time Management Mastery: Do More, Stress Less. Developing Effective Time Management Habits.

Management 105

Management Planning 105

Hyken

AUGUST 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. My Comment: I couldn’t go a week without an article about AI.

Customer Experience 52

Customer Experience Marketing Management Consumer 52

Graff Retail

SEPTEMBER 28, 2023

What exactly do your Store Managers know about … Managing? What have you actually taught them about how to manage the store? The title of this blog likely gives away where I’m heading with this posting. But, think about it for a moment. Yes, you’ve likely trained them on a multitude of paperwork related tasks, […]

Management 59

Management 59

Hyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m always quick to pick up an article that covers how to handle customer complaints. My Comment: This is a fun article.

Customer Experience 52

Customer Experience Promotions Management Shopping 52

Retail Wire

AUGUST 2, 2021

Walmart has decided that its corporate staff and management-level employees must get vaccinated against COVID-19 by Oct. The company has also begun a phased-in approach to bringing employees back to the office who have been working remotely during the pandemic.

Management 246

Management 246

365 Retail

MARCH 15, 2024

As the business landscape in the UK continues to evolve, so do the expectations on managers across sectors. In this article, we will explore the essential skills required to make a successful transition into management, focusing particularly on leadership skills among other critical competencies.

Management 52

Management Planning ATS 52

Hyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has several tips on how to get reviews, why you want reviews, and more. Here are my top five picks from last week.

Customer Experience 52

Customer Experience Management Consumer Marketing 52

Small Biz Trends

SEPTEMBER 14, 2022

A good travel management company can provide you with a travel program that is tailored to your needs, as well as travel arrangers to help you with all of your travel arrangements. If you’re looking for the best travel management services for your business, then look no further than the following 10 companies.

Management 98

Management Planning ATS 98

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to. Here are my top five picks from last week.

Customer Experience 54

Customer Experience Checkout Management Brand Management 54

365 Retail

FEBRUARY 15, 2024

Retail success hinges significantly on the seamless operation of warehouses, where every detail from inventory management to order fulfilment directly influences customer satisfaction and bottom-line results.

Management 52

Management Inventory Management Fulfillment Customer Experience 52

Retalon

AUGUST 2, 2023

In this article, we'll explore the fundamentals of apparel inventory management. The post Mastering Apparel Inventory Management in 2023 appeared first on Retalon. We'll discuss the pitfalls of old-school approaches and see how predictive analytics helps retailers sail smoothly into the future.

Inventory Management 41

Inventory Management Apparel Management 41

Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Retail Wire

SEPTEMBER 23, 2022

Department of Labor investigation found that Back’s Barbecue took $230,353 in tips from its wait staff and turned it over to managers at its restaurants. Kent Black, grandson of original Black’s Barbecue pit master Edgar Black Sr. said an error occurred when the company outsourced its payroll to a third party.

Management 130

Management ATS 130

Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article opens with a reference to a Harvard Business Review article titled Stop Trying to Delight Your Customers.

Customer Experience 75

Customer Experience Management 75

Hyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an excellent article about the best customer service metrics. Yes, metrics matter.

Customer Experience 54

Customer Experience Management Promotions Consumer 54

Hyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I can’t think of a better way to start this week’s roundup than with this article that compiled five “Hallmark” type holiday stories.

Customer Experience 54

Customer Experience Planning Customer Retention Marketing 54

Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Or maybe you had a private word with the owner or manager. Embrace them!

Customer Experience 60

Customer Experience Management Marketing Fashion 60