Independent Retailer

APRIL 6, 2021

One way to do that is to focus on deepening that human connection between retailer and customer. If a customer knows your newsletter is always going to be relevant to them, for example, they will make sure it is getting past their AI-powered spam filters. Improving the Experience.

Customer Experience 52

Customer Experience Customer Retention Management Consumer 52

Retail Gazette

APRIL 30, 2024

With Chris’ understanding and passion of motocross and The Range and Wilko’s commitment to customer experiences, it promises to elevate the community to new heights. “We Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 59

Customer Experience Shopping ATS 59

Retail Gazette

MARCH 18, 2024

Last month Amazon saw its full-year profits triple thanks to its “continued invention and customer experience improvements” across the business. Click here to sign up to Retail Gazette‘s free daily email newsletter Profit skyrocketed to £28.92bn for the year to 31 December, up from £9.56bn the year prior.

Promotions 98

Promotions Fashion Customer Experience 98

Retail Gazette

MARCH 15, 2024

Improving accessibility and enhancing the customer experience will allow the store to remain the destination of choice for shoppers across the region.” Click here to sign up to Retail Gazette‘s free daily email newsletter

Planning 105

Planning Department Stores Fashion Customer Experience 105

Retail Gazette

JANUARY 31, 2024

Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning The flatpack furniture giant said its BuyBack & Re-sell scheme was proving popular with customers, with 52,380 pieces of furniture traded and sold last year – up 187% year-on-year.

Supermarket 119

Supermarket Customer Experience Marketing 119

Retail Gazette

APRIL 30, 2024

on a like-for-like basis, which Card Factory said “reflected development of our store layout, customer experience and ranges, as well as annualisation of targeted price increases”. ” Click here to sign up to Retail Gazette‘s free daily email newsletter Store sales grew 7.7% Meanwhile, online like-for-likes edged up 0.4%.

Store Layout 59

Store Layout Customer Experience 59

Retail Gazette

FEBRUARY 28, 2024

Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning As well as robotics in the supply chain, John Lewis has introduced new technologies to help boost the employee and customer experience. Click here to sign up to Retail Gazette‘s free daily email newsletter

Shrinkage 110

Shrinkage Customer Experience Planning Department Stores 110

Retail Gazette

DECEMBER 13, 2023

Click here to sign up to Retail Gazette‘s free daily email newsletter While the store initially served as an exclusive festive pop-up, by spring 2024 it plans to expand by an additional 176 sq m to incorporate the brand’s Lush Spa.

Returns 103

Returns Customer Experience Shopping Planning 103

Retail Gazette

MARCH 26, 2024

. “The new divisions will drive performance through empowerment at a more local level, simplify the group structure and further help us create truly integrated customer experiences with a completely omnichannel mindset. Click here to sign up to Retail Gazette‘s free daily email newsletter

Promotions 59

Promotions Finance Customer Experience Marketing 59

Retail TouchPoints

MARCH 16, 2021

Loop will use the platform to engage each customer in real time with contextually relevant messages based on their behavior and transaction history. The retailer can now promote weekly offers, embed a customer’s savings dashboard, distribute personalized newsletters and offer curated bundles that appeal to each individual recipient.

Promotions 152

Promotions Customer Experience Location Marketing 152

Retail Gazette

APRIL 15, 2024

Frasers said the new stores will both feature “cutting-edge retail experiences” and compliment Sports Direct’s flagship on Oxford Street. Click here to sign up to Retail Gazette‘s free daily email newsletter

Accessories 81

Accessories Location Customer Experience Shopping 81

Retail Gazette

NOVEMBER 15, 2023

Ceiling cameras and weight sensors are fitted around the shops to track customer movements. Tesco head of store customer experience Sarah Quiggin said: “We are constantly searching for the perfect formula to make the shopping trip as seamless and convenient as possible.

Checkout 115

Checkout Supermarket Customer Experience Shopping 115

Retail Gazette

OCTOBER 23, 2023

JD Sports has launched its new loyalty app in the UK, marking a “significant milestone” in the retailer’s aim to improving customer experience. Click here to sign up to Retail Gazette‘s free daily email newsletter

Fashion 115

Fashion Customer Experience Marketing ATS 115

Retail Gazette

MARCH 14, 2024

thanks to its ongoing investment into improving its product offer and customer experience. Click here to sign up to Retail Gazette‘s free daily email newsletter The furniture retailer posted an EBITDA profit of £1.5m in the 53 weeks to 30 September, up from a £15.4m loss in 2022, as sales jumped 7.5%

Returns 59

Returns Marketing Customer Experience Location 59

Hyken

SEPTEMBER 26, 2023

When a customer doubts the answer and calls back only to get a different answer from a different employee, it erodes the customer’s confidence, not to mention the frustration the customer experiences by not getting the right answer the first time. In short, consistency creates confidence.

ATS 114

ATS Customer Experience 114

Retail Gazette

JULY 5, 2023

The ‘Keep-The-Presence’ design, which will be added to H&M’s Market Street branch, forms part of the fashion retailer’s expansion strategy focused on integrating digital and physical channels to provide a holistic customer experience. Click here to sign up to Retail Gazette‘s free daily email newsletter

Checkout 116

Checkout Fashion Customer Experience Location 116

Retail Gazette

FEBRUARY 21, 2024

Unlock the power of artificial intelligence (AI) and offline data to make data-driven decisions, enchance customer experience, and drive business growth. Click here to sign up to Retail Gazette‘s free daily email newsletter Are you looking for new strategies to navigate today’s digital retail landscape?

Customer Experience 52

Customer Experience 52

Retail Gazette

OCTOBER 19, 2023

On the nearing Christmas season Edgar said he was optimistic about trading and confirmed that the business has no plans to close any more stores, instead saying he’d like to add one or two more new ones in ‘the right places’ Click here to sign up to Retail Gazette‘s free daily email newsletter

Returns 110

Returns Department Stores Customer Experience Planning 110

Retail Gazette

AUGUST 11, 2023

“With each new store opening, we seek to set the benchmark for outstanding regional retail as we continue to bring the world’s most aspirational brands, product innovations, and customer experiences to regional consumers across the UK.” Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 98

Customer Experience Consumer Shopping ATS 98

Retail Gazette

AUGUST 14, 2023

Today’s frontline retail colleagues are under extreme pressure to deliver an increasingly personalised customer experience while navigating a workplace where automation and tech-driven systems are being adopted at pace. Get the full report now Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 52

Customer Experience Planning ATS 52

Retail Gazette

JULY 27, 2023

In a statement this morning, B&M said Arora has been instrumental in developing the B&M customer experience and contributing to the Company’s long-term growth and profits. Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 98

Customer Experience ATS 98

Retail Gazette

JULY 31, 2023

Frontline retail colleagues are under extreme pressure to deliver an increasingly personalised customer experience in a workplace where automation and tech-driven systems are being adopted at pace. Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 52

Customer Experience Planning ATS 52

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Fashion 261

Fashion Management Marketing Customer Experience 261

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

Visual Merchandising 260

Visual Merchandising Customer Experience Management 260

Retail Gazette

NOVEMBER 27, 2023

Very said its collaboration with AWS “is a significant step forward in the use of AI to enhance customer experience in the retail industry” The Very Group chief information officer Matt Grest said: “We want to be recognised as one of the UK’s leading AI-powered retailers.

Shopping 75

Shopping Customer Experience Planning ATS 75

Retail Gazette

OCTOBER 26, 2023

. “It’s down to the investments we made in pricing and our digital customer experience, our cost discipline, and the commitment of our people in serving families in the UK and Ireland. “In Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 59

Customer Experience Marketing Retail Marketing Management 59

Retail Gazette

APRIL 9, 2024

The two new stores will feature the fashion retailer’s full range of womenswear, menswear and childrenswear, alongside an ‘Automated Collection Point’, self-service and dedicated refund tills to deliver a seamless customer experience. Click here to sign up to Retail Gazette‘s free daily email newsletter

ATS 52

ATS Fashion Customer Experience Management 52

Retail Gazette

JULY 9, 2023

Part of the turnaround includes improving the customer experience, introducing cost-cutting measures and improving product availability. The pair also plan to maximise the potential of the expanded customer base by diversifying its offer. Click here to sign up to Retail Gazette‘s free daily email newsletter

Grocer 98

Grocer Value Offer Customer Experience Planning 98

Retail Gazette

OCTOBER 16, 2023

Those looking to make the most of it can use our predictions as a guide – but it’s critical that retailers also leverage internal data and analytics tools to refine their approach to promotions, staffing and customer experience in November and December. Click here to sign up to Retail Gazette‘s free daily email newsletter

Shopping 111

Shopping Planning Promotions Customer Experience 111

Retail Gazette

JANUARY 18, 2024

N Brown CEO Steve Johnson said: “2024 will be about further improving the customer experience and positioning the business for future growth, with scheduled launches of the new JD Williams website as well as our product information management system, which will ensure our customers have better product descriptions to inform their purchases.

Fashion 59

Fashion Promotions Customer Experience Management 59

Retail Gazette

NOVEMBER 30, 2023

Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning Mulberry CEO Thierry Andretta said: “Our strategy to transform our international businesses to a direct-to-consumer model has enabled us to control the entire customer experience in Sweden, Australia, New Zealand and Japan.

Customer Experience 59

Customer Experience Consumer Fashion 59

Retail Gazette

OCTOBER 6, 2023

“Our strategy remains simple: we are a digital-first brand, providing customers with high quality, responsibly sourced clothing for all the family, underpinned by a seamless customer experience. “We Click here to sign up to Retail Gazette‘s free daily email newsletter

Fashion 72

Fashion Returns Customer Experience Planning 72

Retail Gazette

MARCH 31, 2024

Poundland & Dealz director of digital Tom Hill said: “In just a few short months we’ve put thousands of Poundland customers’ favourite items online for home delivery – and our new click-and-sniff opens up a whole new opportunity for us to replicate the in-store experience online.

Customer Experience 105

Customer Experience Marketing Consumer ATS 105

Retail Gazette

JANUARY 17, 2024

During the quarter, the business also continued with plans to improve the customer proposition by expanding its ranges. The group opened three new stores and continued to optimise dunelm.com with improvements to both site speed and the customer experience. Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 59

Customer Experience Planning Marketing Consumer 59

Retail Gazette

JUNE 25, 2023

He has held positions in the company’s management team, including overseeing customer experience, wholesale and digital marketing. Click here to sign up to Retail Gazette‘s free daily email newsletter Chana, who was responsible for global sales, management of merchandising, planning and marketing, started in 2015.

Wholesale 72

Wholesale Management Customer Experience Planning 72

Retail Gazette

OCTOBER 31, 2023

Kenyon-Smith joins the company with 20 years of industry experience, most recently serving as managing director of digital marketing media agency iProspect. The new manager is tasked with leading Simply Be to deliver its end-to-end customer experience and accelerate growth. The business reported a loss before tax of £4.1m

Management 59

Management Fashion Customer Experience Marketing 59