Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. That’s why these immersive experiences need to be a near-term goal, and not part of retailers’ five-year plan. The best part about in-person shopping?

Customer Experience 303

Customer Experience Social Commerce Advertising Shopping 303

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. Search friction on one site can complicate the customer’s overall shopping experience as well.

Customer Experience 232

Customer Experience Checkout Marketing Spend Consumer 232

Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. As a shopper, a consumer like everybody else, it’s all about getting back to the basics: Just make things easy and convenient.”

Customer Experience 246

Customer Experience Checkout Returns Advertising 246

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 302

Customer Experience Fulfillment Customer Retention Shipping 302

Inside Retail

DECEMBER 11, 2023

The 2024 prediction was somewhat bearish given that the National Australia Bank reported the actual sales for the four-day Black Friday and Cyber Monday shopping event were estimated at $7.1 The Australian Retailers Association and the research firm Roy Morgan predicted retail sales of $6.36 Short-term gain for long-term pain?

Customer Experience 147

Customer Experience Promotions Returns Shopping 147

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

MARCH 13, 2024

The study of 12,000 people across 14 countries found that consumers will reward brands that embrace humour with loyalty, advocacy and repeat purchases. A whopping 41 per cent of customers would walk away from brands that don’t make them laugh and smile on a regular basis. And what brand doesn’t want to improve its consumers’ recall?

Customer Experience 130

Customer Experience Supermarket Advertising Planning 130

Inside Retail

NOVEMBER 8, 2023

In a landscape saturated with marketing messages vying for consumer attention, personalisation has emerged as a beacon guiding brands to foster deeper connections with their audience. The post Creating customer experiences that drive ROI appeared first on Inside Retail Australia.

Customer Experience 147

Customer Experience Marketing Consumer Shopping 147

Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. In today’s competitive retail sphere, customer satisfaction is paramount.

Customer Experience 130

Customer Experience Returns Management Location 130

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Voice commerce.

Customer Experience 271

Customer Experience Checkout Consumer Marketing 271

Retail Focus

NOVEMBER 28, 2022

To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . Retail formats in an omnichannel context ensure a seamless experience . Engaging the senses. What lessons can be learned?

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 227

Customer Experience Inventory Management Fulfillment Inventory Turnover 227

Inside Retail

JANUARY 4, 2024

As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? Today’s consumers are craving a truly unique shopping experience.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Retail Focus

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 130

Consumer Shopping Merchant Services Returns 130

Retail Focus

JANUARY 8, 2024

These include high-end fashion brands deploying their respective e-commerce strategies to target more affluent consumers and accommodate their future shoppers. Thus, many brands and retailers developed virtual try-on features to help customers visualise whether or not a pair of frames would be the right fit, weight, and size for them.

Customer Experience 130

Customer Experience Fashion Location Returns 130

Inside Retail

NOVEMBER 29, 2023

In a climate where consumers are wanting more bespoke retail experiences on and offline, businesses are leveraging generative artificial intelligence (AI) to provide this in a way that is both economical and sustainable. Mys Tyler’s recently launched AI stylist is one such example.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

SEPTEMBER 7, 2022

Brands, in their never-ending quest for relevance, must dive deep into human experiences, connecting with consumers at an emotional level. Each employee or consumer must feel that they are part of something bigger than themselves. What can you show, tell and teach the consumer? Purpose-Driven Design. ??The

Customer Experience 253

Customer Experience Consumer Shopping ATS 253

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. Spotlighting the Customer Experience (CX). Connecting Employee and Customer Experiences. And it doesn’t stop there.

Consumer 207

Consumer Shopping Customer Experience Location 207

Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Tip #1: Seamless and efficient experiences are a must. Revolutionary even.

Customer Experience 273

Customer Experience Consumer Planning ATS 273

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. The experience has been thoughtfully crafted and refined to provide consumers a rich cornucopia for commerce, community and cultural experiences. Reframing the Shopping Mall Brand Images from the main shopping mall area.

Shopping 235

Shopping Merchant Services Kiosk Consumer 235

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Inside Retail

OCTOBER 18, 2022

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. And it’s easy to understand why.

Consumer 246

Consumer Shopping Returns Payment Services 246

Retail TouchPoints

OCTOBER 18, 2022

Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy. Questions every retailer should be considering include: How long are customers dwelling in a certain spot? What are they shopping for in each department? Shoppers of the experience were 1.5X

Customer Experience 269

Customer Experience Location Apparel Shopping 269

Retail TouchPoints

MAY 17, 2022

Casual lifestyle brand Tom Tailor has launched a new mobile shopping experience through the NewStore omnichannel cloud platform’s Consumer App. This feature affords a magazine-style shopping option using an interactive and intuitive UX.

Customer Experience 238

Customer Experience Accessories Apparel Consumer 238

Retail TouchPoints

MAY 15, 2024

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. In any effort to adaptively reuse or reposition a shopping mall, a significant challenge lies in dispelling the perception of a suburban mall atmosphere.

Shopping 256

Shopping Department Stores Location Outdoor 256

Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings.

Consumer 212

Consumer Beauty and Health Advertising Shopping 212

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 211

Customer Experience Clienteling Boutique Accessories 211

Retail TouchPoints

AUGUST 4, 2022

During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process. For retailers, inventory hoarding by bad bots has become a critical challenge to manage during the holiday shopping season.

Customer Experience 252

Customer Experience Management Checkout Shopping 252

365 Retail

OCTOBER 30, 2023

A comprehensive survey by Tyl by NatWest offers a deep dive into the changing relationship between consumers and retailers, examining the factors that attract shoppers to both small boutiques and large commercial outlets. On the other end of the spectrum, small businesses seem to have cracked the code to consumer hearts.

Customer Experience 109

Customer Experience Shopping Boutique Finance 109

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? And the way to do this is by creating experiences for customers over and above discounts and sales. Existing customers tend to spend nearly a third more too. And it starts with your people.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. Consumers, too, preferred to use contactless payments or to shop online.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

MARCH 3, 2023

Personalization is now a hygiene and customers have come to expect it regardless. Source: McKinsey However, personalization is no longer limited to targeted offers in the current landscape; it now covers the entire customer journey. A positive customer experience makes a valuable difference in a retailer’s success.

Consumer 217

Consumer Customer Experience Fulfillment Employee Engagement 217

Theatro

JANUARY 25, 2023

Purpose of this Study With consumers coming back to physical retail stores in full force in the aftermath of the Covid pandemic, the Theatro team decided to survey U.S. consumers to ask them about their in-store experiences. Here are the results of our retail customer experience survey.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 205

Consumer Payment Services Supply Chain Management Store Layout 205

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. A number of technology integrations provide equivalents to a high-touch in-store experience, including: Stockist.co CEO of Elie Saab in a statement.

Customer Experience 264

Customer Experience Boutique Checkout Accessories 264

Inside Retail

AUGUST 24, 2022

According to Woolworths Group chief executive Brad Banducci, the business was hit on all sides by supply chain disruptions, product shortages, team absenteeism, and flood damages, while also witnessing a shift in consumer behaviour driven by rising prices.

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Retail TouchPoints

APRIL 22, 2024

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. She also was built using multi-ethnic characteristics to resonate with a geographically and demographically diverse user base.

Shopping 223

Shopping Fashion Management Consumer 223