Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. Consumers, too, preferred to use contactless payments or to shop online.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 181

Consumer Checkout Kiosk Payment Services 181

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. trillion in 2022.

Merchant Services 237

Merchant Services Payment Services Point of Sale Consumer 237

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience.

Consumer 262

Consumer Customer Experience Checkout Shopping 262

Retail TouchPoints

SEPTEMBER 11, 2023

The rise of online shopping. But now, it has its sights on changing the world of in-store shopping. In-person shopping is enjoying a surge in popularity. Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. The most obvious impact?

Point of Sale 229

Point of Sale Customer Experience Shopping Location 229

Retail Gazette

FEBRUARY 6, 2024

Advanced Supply Chain (ASC) polled 100 UK retailers, with 63% reporting a rise in the number of goods being returned during the last year, which they attribute largely to the squeeze on consumer finances. First and foremost, brands must provide consumers with what they want.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

I Vend

JANUARY 13, 2022

Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. That’s a quarter of all returns squeezed into around 10% of the shopping year. . Planned returns – the growth of online shopping has dramatically increased returns.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Independent Retailer

JULY 29, 2022

Interactive fitting rooms increase consumer engagement by providing outfit and accessory suggestions, size availability, and color options. With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. by Dean Frew. Transforming the POS.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

AUGUST 22, 2023

The service, which Sephora is now rolling out across all of its freestanding stores, will allow customers to pay for their purchases anywhere there’s WiFi or cellular service available. Associates will need to install the mobile Point of Sale App on their iPhones to use it. Morgan Payments in a statement.

Merchant Services 223

Merchant Services Payment Services Point of Sale Checkout 223

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 202

Checkout Payment Services Store Operations Customer Experience 202

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

Checkout 230

Checkout Customer Experience Merchandise Store Consumer 230

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 252

Marketing Consumer Checkout Customer Experience 252

365 Retail

MAY 19, 2021

Among many others, one thing we have missed over the past months is without a doubt the real-life shopping experience. Shopping online is great, but it is nothing like strolling through the aisles of your favourite store, physically touching the items or discovering new trends first-hand.

Customer Experience 104

Customer Experience Shopping Consumer Point of Sale 104

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. The Door has Opened to In-Store BNPL.

Merchant Services 234

Merchant Services Payment Services Point of Sale Checkout 234

I Vend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

APRIL 23, 2024

market — recently raising its fees for TikTok Shop sellers in the U.S. Amazon Anywhere enables consumers to discover and purchase products within an app or content such as video and even games. When it comes to in-app shopping, China’s TikTok is setting the pace. And with TikTok already growing in confidence in the U.S.

Checkout 217

Checkout Advertising Consumer Marketing 217

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. It may not be particularly glamorous to admit, but the future of shopping is based on data.

Payment Services 207

Payment Services Inventory Management Checkout Loss Prevention 207

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity. But what is artificial intelligence?

Point of Sale 52

Point of Sale Merchant Services Inventory Management Checkout 52

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 288

Payment Services Point of Sale Checkout Consumer 288

Retail TouchPoints

OCTOBER 31, 2023

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

Loss Prevention 248

Loss Prevention Sporting Goods Customer Experience Store Layout 248

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 265

Loss Prevention Visual Merchandising Sporting Goods Store Operations 265

Inside Retail

MARCH 21, 2024

Located within Chadstone shopping centre, the largest shopping centre in Australia, the tweaked design comes as Vicinity Group invests in making Chadstone a renowned food destination in addition to being known as the nation’s “fashion capital.”

Supermarket 278

Supermarket Beauty and Health Point of Sale Shopping 278

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Payment Services 223

Payment Services Checkout Inventory Management Customer Experience 223

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees. Shopping should be rewardingly seamless for everyone involved.

Social Commerce 276

Social Commerce Checkout Consumer Point of Sale 276

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. It all comes back to speed; MACH is named for it,” noted Thomas Mulreid, Head of Sales at Orium.

Point of Sale 268

Point of Sale Checkout Consumer Promotions 268

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 239

Customer Retention Returns Merchant Services Shipping 239

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. Lastly, you must drop by your favorite coffee shop to get that caffeine fix that will help you through the rest of your day. Shopping for Effective Device Management and Security.

Payment Services 247

Payment Services Checkout Point of Sale Management 247

Star Miconics

DECEMBER 1, 2023

With the holiday season just around the corner, retailers are actively preparing to make the most of the upcoming customer rush. A rising trend in this arena is the concept of holiday pop-up shops, which are becoming part of the broader movement toward temporary retail spaces.

Shopping 59

Shopping Point of Sale Customer Experience Inventory Management 59

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. Space and Atmosphere.

Visual Merchandising 219

Visual Merchandising Customer Experience Consumer Location 219

Retail Minded

APRIL 7, 2022

This group of consumers are prepared to shop wherever best suits them in the moment and without preference as to the vehicle they use to find what they want. They are willing to shop across channels, have an appetite for higher-quality items & are eager to stay on top of cultural trends. EMBRACING NEW FORMS OF PAYMENTS.

Consumer 98

Consumer Social Commerce Point of Sale Shopping 98

Retail TouchPoints

JULY 17, 2023

The virtual try-on experience is now available at Dufry locations in London’s Heathrow and Stansted airports as well as airports in Manchester, UK and Barcelona, Spain. Dufry said that it plans to bring the virtual try-on experience to “many more” airports in the future. Perfect Corp. in a statement. “We ”

Point of Sale 202

Point of Sale Location Shopping Planning 202

Retail TouchPoints

MAY 18, 2021

with Instagram-worthy interiors that are driving up neighborhood property values and attracting luxury consumers. Many top-tier cannabis brands are changing the face and culture of their cannabis brick-and-mortar experience through the use of the following design elements typically implemented by high-end retailers: Reimagined Floorplans.

Boutique 297

Boutique Jewelry Customer Experience Point of Sale 297

Retail TouchPoints

DECEMBER 13, 2023

BNPL got a boost as consumers worldwide grappled with inflation, and experts identified multiple BNPL growth opportunities in August 2022. Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. YoY and $2.5 billion more than last year, according to data from Adobe Analytics. YoY and $2.5

Merchant Services 232

Merchant Services Payment Services Consumer Point of Sale 232

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023. billion, up from $415.93 billion in 2022.

Payment Services 227

Payment Services Social Commerce Accounting Customer Experience 227

Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

Sporting Goods 227

Sporting Goods Payment Services Shrinkage Point of Sale 227