Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

Beauty and Health 216

Beauty and Health Shopping Payment Services Boutique 216

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

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Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency.

Inventory Management 231

Inventory Management Payment Services Store Layout Promotions 231

Retail Focus

MAY 1, 2024

NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. and will incorporate learnings from this concept into new stores. At Foot Locker , the retail store experience is the heart of sneaker culture. “Our Foot Locker, Inc.

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Store Layout Checkout Shopping Planning 147

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The Omnichannel Approach.

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Shopping Payment Services Visual Merchandising Customer Experience 232

Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

Loss Prevention 248

Loss Prevention Sporting Goods Customer Experience Store Layout 248

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

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Store Operations Shipping Fulfillment Store Layout 247

V Count

JANUARY 26, 2024

Now, it seems, the spotlight has turned towards the traditional brick and mortar retail shops. With the game-changing potential of AI, these businesses are entering a new and exciting era, ready to improve their operations and create a whole new retail experience! We’ll start by defining AI and its types.

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Shopping Inventory Management Customer Experience Store Layout 95

Retail TouchPoints

NOVEMBER 23, 2022

As the holiday shopping season approaches, tech-savvy retailers will reassess what video technology offers. A worldwide pandemic kept shoppers hunkered down at home and out of malls and stores for two years. AI-powered solutions with object and people detection can help retailers reduce shrinkage and improve safe shopping conditions.

Merchant Services 271

Merchant Services Shrinkage Store Layout Customer Experience 271

Retail Focus

AUGUST 10, 2021

Shops were closed. Consumer spending shifted online. And they must build first-class customer experiences – both online and in physical stores – responding to permanent changes in shopping habits. Building first-class customer experiences. Covid-19 hit the retail sector hard.

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Customer Experience Store Layout Returns Consumer 246

Retail Focus

OCTOBER 25, 2023

Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. The journey of retail formats, as we know them, began with specialty stores, where retailers differentiated themselves through elevated service, expansive inventory, and deep local knowledge.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail Focus

MAY 24, 2023

Constant unavailability may also harm your shop’s reputation making the customer feedback mostly negative. Lack of product is a major problem during the holidays when most consumers are looking to buy products. Lack of product is a major problem during the holidays when most consumers are looking to buy products.

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Store Layout Department Stores Customer Experience Management 130

Retail TouchPoints

JUNE 30, 2022

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and purchased at Amazon Go and Amazon Fresh stores in the U.S. Purchase behavior in stores also will be linked to online shopping activity.

Payment Services 162

Payment Services Store Layout Advertising Promotions 162

Retail TouchPoints

MARCH 18, 2021

The retailers that really invested in buy online, pick up in-store (BOPIS), shops-within-shops in larger footprint locations or even experiential retail — those retailers really started to thrive during this time,” said Joe Scaretta, Co-CEO and Founder of CS Hudson in an interview with Retail TouchPoints. “You said Scaretta. “

Sporting Goods 290

Sporting Goods Fulfillment Returns Store Layout 290

Retail Focus

NOVEMBER 7, 2023

The catalyst behind this transformation is the emergence of hyperphysical stores, a groundbreaking approach that is redefining the very essence of the retail experience. Hyperphysical experiences benefit retailers, particularly in appealing to the Gen Z audience, who seek more than just a transactional shopping process.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

Retail Focus

JANUARY 12, 2023

Creating exceptional pop-up shops is not an exception. As much as brands experiment with pop-up store formats, concepts, or themes, they should resonate with consumers as much as they do with their identity. Is brand identity important in designing exceptional pop-up stores? Ghalia BOUSTANI.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

Shopper Motion

DECEMBER 20, 2022

In today’s digital age, it’s no secret that online shopping has become a major part of the retail industry. With the convenience and accessibility of shopping from home, so many consumers turn to e-commerce platforms for their purchasing needs. The Importance of Connecting Online and Offline Shopping Data. . .

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Shopping Inventory Management Advertising Store Layout 52

V Count

MARCH 6, 2024

Because in today’s highly dynamic and rapidly evolving retail landscape, the importance of attracting and retaining customers cannot be overstated. The intensity of competition is escalating, and consumer preferences are continually changing, reflecting the impact of societal and technological changes.

Shopping 52

Shopping Advertising Checkout Store Layout 52

V Count

MARCH 6, 2024

Because in today’s highly dynamic and rapidly evolving retail landscape, the importance of attracting and retaining customers cannot be overstated. The intensity of competition is escalating, and consumer preferences are continually changing, reflecting the impact of societal and technological changes.

Shopping 52

Shopping Advertising Checkout Store Layout 52

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Store Layout 216

Store Layout Sporting Goods Consumer Location 216

Retail TouchPoints

JUNE 1, 2020

Every retail journey — whether it’s a browse through a neighborhood store or a series of clicks through a web site — involves two simple things: First, a customer intention; and Second, an outcome, which, ideally for both retailer and customer, is a sale. Is the checkout experience fast and pleasant?

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Shopping Store Layout Consumer Checkout 140

365 Retail

JULY 26, 2022

With 92% of consumers claiming a clean, organised store environment will increase their probability of making a purchase, Katie Westerman, Chief Marketing & Development Officer at SBFM , explores the growing importance of hygiene and sanitation in delivering the ultimate customer experience (CX).

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Store Layout Management Customer Experience Consumer 119

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Customers appreciate it: they want a more friendly engagement.

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Point of Sale Store Layout Shopping Accounting 130

Retail Minded

FEBRUARY 13, 2023

Are you looking for a way to make your local retail shop stand out from all the rest? Whether it’s redesigning the store interior, creating engaging marketing campaigns, or finding innovative products, there are plenty of creative ways to make your store truly shine. Here are ten ways to make your shop stand out locally.

Shopping 52

Shopping Payment Services Store Layout Kiosk 52

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. 3: Customer Loyalty. Customers want to feel important.

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Visual Merchandising Loss Prevention Customer Experience Promotions 146

Wiser

JULY 31, 2023

A planogram is a visual diagram that details where every product on a retail store shelf should be placed. It’s a strategic roadmap for retailers, guiding them on how to arrange products in a way that boosts consumer engagement and ultimately leads to increased sales. Its main aim is to maximize sales and minimize wasted space.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail Minded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

Payment Services 59

Payment Services Visual Merchandising Store Layout Promotions 59

CJ Retail Solutions

DECEMBER 11, 2023

Importance of retail store installation and design 1.2 Impact on customer experience and brand perception 1.3 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 Maximising layout for optimal traffic flow 3.2 Utilising interactive displays for customer engagement 6.3

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Inventory Management Point of Sale Store Layout Customer Experience 52

I Vend

MARCH 9, 2022

Retailers are breathing massive sighs of relief and brick and mortar shops are busying once more. Shoppers are returning to retail stores in their droves – where lockdown saw the rapid rise of online purchasing, industry experts are now forecasting a similar upward trajectory for brick and mortar shopping.

Fashion 98

Fashion Point of Sale Customer Experience Returns 98

Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . According to BigCommerce , 49% of consumers cite not being able to touch, feel or try on a product as one of their least favorite aspects of online shopping. .

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Checkout Store Layout Promotions Accessories 204

V Count

MAY 6, 2024

A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar. High Prices : Another reason why customers might abandon their shopping carts is because of high prices.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. However, these retailers still have ways to draw customers back.

Returns 239

Returns Apparel Store Layout Specialty Retailers 239

Retail Focus

MAY 30, 2023

A ‘ brand community ’ refers to a group of consumers who share a common interest or passion for a particular brand. More recently, retailers are embracing local retailing to connect with communities, support local economies, and meet the changing preferences of consumers. Physical retail can encourage developing retail communities.

Visual Merchandising 130

Visual Merchandising Promotions Beauty and Health Store Layout 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Wiser

NOVEMBER 7, 2022

Behind every customer experience is a story. What led them into your store? What led them into your store? With this information you can begin tailoring strategies that will influence their shopping choices. Create Targeted, Customized Shopping Experiences. This is where shopper data comes in.

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Store Layout Promotions Checkout Shopping 146

Retail TouchPoints

MAY 31, 2021

One of the greatest challenges for retailers will be operating under new health and safety measures as consumers resume in-store shopping. Owners must ensure that their stores are safe for both employees and customers and comply with pandemic-era mandates. So what does the future hold? Face Mask Detection.

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Store Layout Kiosk Point of Sale Advertising 149