Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail Gazette

JULY 20, 2023

TV personality Charlotte Dawson appeared at the launch, which is set to create 20 permanent and temporary jobs. The Trafford Centre centre director Simon Layton said: “Superdrug is a much-loved high-street giant and extremely popular with our customers, so we’re delighted that the brand has invested in a new, larger unit.

Beauty and Health 75

Beauty and Health ATS Customer Experience Shopping 75

Hyken

JANUARY 16, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s what our customers say. It’s just our perception. Reality isn’t what we think or believe.

Customer Experience 118

Customer Experience Management Shopping ATS 118

Retail Gazette

APRIL 30, 2024

The Range and Wilko owner CDS Superstores has been named as a sponsor for this year’s Motocross GP festival, and the two discount chains will open a click-and-collect truck at the event. Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 59

Customer Experience Shopping ATS 59

Retail Gazette

FEBRUARY 28, 2024

Speaking at the Smart Retail Tech Expo this week, she said: “I was in one of our supply chain depots where we’re rolling out robots at the moment, and the picking robots are super cool, but they’re removing jobs. “I Click here to sign up to Retail Gazette‘s free daily email newsletter That mindset is really important.”

Shrinkage 110

Shrinkage Customer Experience Planning Department Stores 110

Retail Gazette

APRIL 15, 2024

Bath & Body Works has opened its first standalone store in London at Westfield shopping centre. The retailer is also set to open a second store in the capital at Westfield Stratford in Autumn. Frasers said the new stores will both feature “cutting-edge retail experiences” and compliment Sports Direct’s flagship on Oxford Street.

Accessories 81

Accessories Location Customer Experience Shopping 81

Retail TouchPoints

MARCH 16, 2021

Loop will use the platform to engage each customer in real time with contextually relevant messages based on their behavior and transaction history. The retailer can now promote weekly offers, embed a customer’s savings dashboard, distribute personalized newsletters and offer curated bundles that appeal to each individual recipient.

Promotions 151

Promotions Customer Experience Location Marketing 151

Retail Gazette

DECEMBER 13, 2023

Click here to sign up to Retail Gazette‘s free daily email newsletter While the store initially served as an exclusive festive pop-up, by spring 2024 it plans to expand by an additional 176 sq m to incorporate the brand’s Lush Spa.

Returns 103

Returns Customer Experience Shopping Planning 103

Retail Gazette

NOVEMBER 15, 2023

Tesco is trialing scan-free self-checkouts at one of its west London stores in a bid to provide a more “seamless and convenient” shopping experience. Shoppers at the supermarket’s Fulham Reach Express GetGo store can now proceed to the checkout where it will “magically present them with a list of products they have picked up”.

Checkout 115

Checkout Supermarket Customer Experience Shopping 115

Retail Gazette

MARCH 26, 2024

. “The new divisions will drive performance through empowerment at a more local level, simplify the group structure and further help us create truly integrated customer experiences with a completely omnichannel mindset. Click here to sign up to Retail Gazette‘s free daily email newsletter

Promotions 59

Promotions Finance Customer Experience Marketing 59

Cisco Retail

JULY 12, 2022

These are just a few highlights of digital transformation showcased at Cisco Live , held June 12-16, 2022. I and my fellow attendees—in person and virtual—were treated to example after example of “wow” experiences both here today and coming tomorrow – all powered by data. And it delivers amazing experiences back out to us humans.

ATS 98

ATS Customer Experience 98

Retail Gazette

JULY 5, 2023

H&M will trial a new store concept at one of its Manchester locations as it looks to update its store estate. Click here to sign up to Retail Gazette‘s free daily email newsletter

Checkout 116

Checkout Fashion Customer Experience Location 116

Retail Gazette

OCTOBER 23, 2023

JD Sports has launched its new loyalty app in the UK, marking a “significant milestone” in the retailer’s aim to improving customer experience. Click here to sign up to Retail Gazette‘s free daily email newsletter

Fashion 115

Fashion Customer Experience Marketing ATS 115

Retail Gazette

AUGUST 11, 2023

Frasers Group is to open new flagship stores for Sports Direct and its department concept store Frasers at Sheffield’s Meadowhall. Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 98

Customer Experience Consumer Shopping ATS 98

Retail Gazette

NOVEMBER 27, 2023

It will help create new products and immersive ecommerce offerings that will power more relevant, timely and personalised experiences for shoppers while also enabling better decisions at scale for its colleagues. ” Click here to sign up to Retail Gazette‘s free daily email newsletter

Shopping 75

Shopping Customer Experience Planning ATS 75

Retail Gazette

JULY 27, 2023

B&M has made an agreement with group trading director Bobby Arora to keep him committed to the value retailer until at least March 2026. In a statement this morning, B&M said Arora has been instrumental in developing the B&M customer experience and contributing to the Company’s long-term growth and profits.

Customer Experience 98

Customer Experience ATS 98

Retail Gazette

AUGUST 14, 2023

Today’s frontline retail colleagues are under extreme pressure to deliver an increasingly personalised customer experience while navigating a workplace where automation and tech-driven systems are being adopted at pace. Get the full report now Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 52

Customer Experience Planning ATS 52

Retail Gazette

JULY 31, 2023

Frontline retail colleagues are under extreme pressure to deliver an increasingly personalised customer experience in a workplace where automation and tech-driven systems are being adopted at pace. Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 52

Customer Experience Planning ATS 52

Retail Gazette

MARCH 31, 2024

April Fool’s Day is in full swing, and many retailers have jumped at the chance to play a joke. Retail Gazette looks at the companies fooling shoppers below. We’re now letting customers experience that for themselves.” Click here to sign up to Retail Gazette‘s free daily email newsletter

Customer Experience 105

Customer Experience Marketing Consumer ATS 105

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Retail Focus

SEPTEMBER 28, 2022

It also wanted to personalise interactions depending on where the individual was in their buying journey to create long-lasting relationships with its customer-base, to drive loyalty and customer lifetime value (CLV).

Telecommunications 130

Telecommunications Customer Experience Consumer Marketing 130

Retail Gazette

OCTOBER 26, 2023

Group sales were broadly flat at £2.15bn, but were ahead of the rest of the online non-food retail market and represented a market share growth, the retailer said. Click here to sign up to Retail Gazette‘s free daily email newsletter during the year as a result of the persistently high interest rates. Very UK revenue edged up 1.9%

Customer Experience 59

Customer Experience Marketing Retail Marketing Management 59

Retail Gazette

JULY 31, 2023

We are excited to announce the line-up of expert speakers who will be sharing their insights at eCommerce Expo this year. Join us on 27 – 28 September at ExCeL, London, for a day of sharing knowledge, inspiration, and networking plus so much more!

Customer Experience 52

Customer Experience ATS 52

Retail Gazette

JULY 9, 2023

An Ocado Retail “reset” is now under way, which the Marks & Spencer board outlined at its AGM. Part of the turnaround includes improving the customer experience, introducing cost-cutting measures and improving product availability. Click here to sign up to Retail Gazette‘s free daily email newsletter

Grocer 98

Grocer Value Offer Customer Experience Planning 98

Retail TouchPoints

MARCH 15, 2022

AMP elevates customer experiences, making emails more powerful, useful and engaging. Marketers and brands can gather customer insights by creating NPS and CSAT questionnaires within AMP for emails. Brands using newsletters to connect with current and potential customers can add a little spark with AMP for email.

Marketing 266

Marketing Dead-Stock Payment Services Advertising 266

Retail Gazette

JANUARY 17, 2024

The group opened three new stores and continued to optimise dunelm.com with improvements to both site speed and the customer experience. Our customer offer and positioning as the ‘Home of Homes’ resonates particularly well in this environment, and we are confident we have continued to gain market share.

Customer Experience 59

Customer Experience Planning Marketing Consumer 59

Retail Gazette

JUNE 25, 2023

He has held positions in the company’s management team, including overseeing customer experience, wholesale and digital marketing. “Looking at the incredible journey we’ve been on since 2012, Niran has played a huge part in the growth, development and culture of the Gymshark brand you see before you today.”

Wholesale 72

Wholesale Management Customer Experience Planning 72

Retail Gazette

JANUARY 16, 2024

Card Factory expects its pre-tax profits to be at the top end of market expectations after a strong trading performance across stores and online in the lead up to Christmas. As a result, the business said its adjusted profit before tax would be at the top of market expectations of between £58.4m Store sales grew 8.2%

Customer Experience 59

Customer Experience Marketing Consumer ATS 59

Retail TouchPoints

JANUARY 21, 2022

There are some 50 million content creators worldwide that sell digital content, according to estimates from SignalFire , including educational courses, digital art in the form of non-fungible tokens (NFTs), investment advice, newsletters, various forms of social media content and more. Moving Forward.

Merchant Services 242

Merchant Services Payment Services Consumer Management 242

Retail TouchPoints

JUNE 30, 2023

Personalizing Content and Winning Hearts and Minds One of the ways we are creating more personal relationships is through our content, including the “Celebrations Pulse” weekly email newsletter that our Founder and Chairman Jim McCann, and our CEO Chris McCann, started sending during the pandemic to help lift the spirits of our customers.

Marketing 245

Marketing Consumer Shipping Shopping 245

Retail Gazette

SEPTEMBER 4, 2023

People shop in-store because they want to see the products in person and purchase it instantly, they want advice, or they simply like the experience. John Lewis’ customer experience desk Here, technology can help.

Customer Experience 102

Customer Experience Shopping Consumer Returns 102

Retail TouchPoints

JANUARY 12, 2023

High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn and a host of retail industry heavyweights including Macy’s Jeff Gennette, Target ’s Brian Cornell, Kroger ’s Rodney McMullen, LVMH ’s Anish Melwani and Neiman Marcus’ Geoffroy van Raemdonck.

Consumer 273

Consumer Beauty and Health Returns Location 273

Retail Gazette

SEPTEMBER 29, 2023

By expanding our partnership, we are elevating the overall customer experience and future-proofing our technology strategy at the same time.” ” Click here to sign up to Retail Gazette‘s free daily email newsletter

Department Stores 59

Department Stores Fashion Point of Sale Checkout 59

Cisco Retail

NOVEMBER 9, 2021

The promises of digitization at the edge through industrial IoT are many. They include gaining operational efficiency, improving customer experiences, and enhancing business resiliency. And at the same time they can view connectivity to end equipment. Application Management at the edge. Learn more.

Kiosk 129

Kiosk Management Customer Experience Location 129

Indigo 9 Digital

FEBRUARY 24, 2023

If you are trying to garner more social media buzz take a look at some of Wendy’s best tweets as a way to get started. But you may quickly realize that behind the jokes and witty banter is a team of very intelligent and savvy communicators. Do you like this content?

Accounting 124

Accounting Retail Trends Promotions Customer Experience 124

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Long before it became trendy Starbucks focused on the customer experience. For anyone who has tried to create a compelling experience for their customers, one that makes them continually come back for more, they know it’s not easy. It’s on purpose. A progressive investment in its employees.

Customer Experience 105

Customer Experience Returns Location Retail Trends 105

Wiser

OCTOBER 4, 2023

Conversion Metrics: These track the proportion of social media interactions that lead to a desirable action, such as a website visit, newsletter sign-up, or product purchase. This is made possible by the ability of social media platforms to foster engagement, enhance brand visibility, and provide personalized customer experiences.

Promotions 145

Promotions Customer Experience Consumer Marketing 145