Remove contact
article thumbnail

3 things to know about the retail contact centre of the future

Inside Retail

Powering retail growth: the next generation of contact centres presents the most important retail customer service statistics and insights in the market, painting a picture of what the future of retail contact centres looks like. Below are three key findings from the report about the future of retail contact centres.

article thumbnail

How to Find the Best Accountant for Your Retail Business

Retail Focus

An accountant can be an invaluable partner in your entrepreneurial journey but only if you find a good one for your business. A good small business accountant has many years of experience helping companies like yours and can bring a different perspective to your unique business challenges. Consider your needs. Ask for referrals.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: The Concept of ‘Quiet Quitting’ and Its Impact on Contact Centers

Hyken

He writes about ‘quiet quitting’ and how contact centers can resolve this challenge in their organization. This trend is concerning for those within the contact center industry, with employee retention and recruitment already at a record low. How can the contact center industry resolve this challenge? . The verdict.

article thumbnail

Scam warning as Optus reaches out to 10 million customers after data hack

Inside Retail

As Optus began contacting up to 10 million customers who could be victims of a data breach, the Australian Consumer and Competition Commission has warned all of the telco and phone retailer’s customers to protect their accounts and watch for scams. Scammers may use your personal information to contact you by phone, text or email.”

article thumbnail

Why B2B Contact and Account Data Management Is Critical to Your ROI

64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. The digital age has brought about increased investment in data quality solutions. Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information.

article thumbnail

Historic data breach impacts up to 1.85 million The Good Guys customers

Inside Retail

The Good Guys said the incident impacted 325,000 Concierge members who had set up a My Rewards account and it was also contacting a further 1.5 million Concierge members whose contact details may have been impacted. The Good Guys no longer uses My Rewards to provide member benefits. The post Historic data breach impacts up to 1.85

article thumbnail

Online alcohol retailer Liquorkart stops taking orders amid probe

Inside Retail

The business’s Instagram account is still available, however, the last post is from mid-2023. SmartCompany contacted the ACCC, however, the commission was unable to comment on the matter. However, the business is now no longer accepting orders via its website and the retailer’s Facebook page is no longer available.

article thumbnail

3 Mistakes Organizations Make While Developing ABM Programs

The benefits of Account-Based Marketing are clear, so what’s holding B2B professionals back? From building an account universe to understanding to orchestrating sales and marketing alignment around touchpoint and messaging, there are a number of variables to consider before launching a program.

article thumbnail

Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

article thumbnail

Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.