Retail TouchPoints

OCTOBER 1, 2021

The company is in the process of notifying its online customers of the security breach, which occurred in May 2020. After learning of the issue, NMG said it began taking steps to protect its customers, including requiring an online account password reset for affected customers who had not changed their password since May 2020.

Payment Services 280

Payment Services Accounting 280

Retail TouchPoints

FEBRUARY 25, 2022

consumers, surveyed in December 2021, revealed that 73% purchased either the same number of gift cards or more that year compared to 2020. In the gift card crime segment, fraudulent representatives are known to contact potential victims through telephone calls, text, email and social media messages. Postal Service.

Promotions 255

Promotions Consumer Payment Services Shopping 255

Inside Retail

DECEMBER 15, 2022

Inside Retail contacted Anchorage Capital Partners about the reports, but they declined to comment. It comes after a tough few years for the department store, which was impacted by forced store closures during the Covid-19 lockdowns, and a failed foray into food halls, which were shuttered after a strategic review in 2020. .

Department Stores 246

Department Stores Fashion ATS 246

Retail TouchPoints

MARCH 25, 2022

At the height of the pandemic in November 2020, Capgemini reported that 84% of consumers relied on touchless technology to avoid physical contact in stores. Even as vaccination rates rose and COVID-19 regulations began to relax, these technologies have remained popular.

Checkout 283

Checkout Wholesale Shopping Consumer 283

Inside Retail

JULY 12, 2023

Taking to LinkedIn last month, Chang, who was elected as a City of Melbourne councillor in 2020, said the struggles of operating the business carried a significant mental toll. “I SmartCompany has contacted Jirsch Sutherland and Liven for further information. This story was originally published on Smart Company.

Payment Services 245

Payment Services Point of Sale Location Shopping 245

365 Retail

JUNE 16, 2021

With fewer opportunities to spend during the coronavirus lockdowns and large parts of the economy shut, the total number of payments across the UK fell in 2020 for the first time in six years. During 2020, 13.7 million consumers mainly used cash for their day-to-day spending during 2020. Aaron Chown/PA). million mainly use cash.

Finance 52

Finance Supermarket Accounting Consumer 52

A1 Retail

MARCH 28, 2022

Shaftesbury has announced it contributed over £1m to community groups and initiatives in the 2020/21 financial year. In 2020 to 2021, the advice service handled 1,570 cases, securing over £360,000 in benefits for clients. A grant was provided to the Chinese Community Centre’s Summer Youth Programme.

ATS 45

ATS 45

Inside Retail

JULY 4, 2022

SmartCompany has contacted Hamilton Murphy Advisory for comment. Footwear giant Adidas filed its own winding up order in March 2021, while the Victorian State Revenue Office sought a wind up in April 2020. A meeting of creditors is scheduled to take place Wednesday, July 13, the ASIC notice states.

Fashion 246

Fashion Shopping ATS Accessories 246

Inside Retail

JULY 12, 2021

According to the competition watchdog, between May 2019 and October 2020 the dental aligner retailer told customers they may be eligible for a reimbursement for its products and treatment from their health funds, even though most private health funds do not cover the business’ products.

Consumer 246

Consumer 246

Inside Retail

JULY 4, 2021

According to Lawyerly, an in-principle settlement was approved in August 2020 between ANZ and the applicants. Levitt Robinson has been contacted for comment. The class actions against the 7-Eleven continued with a trial set for winter 2021. This story originally appeared on Inside Franchise Business Executive.

ATS 264

ATS 264

Retail TouchPoints

AUGUST 10, 2021

The option is available before, during and after visits and can help users find in-person clinics and contact local providers and testing facilities. Additionally, Aetna Virtual Primary Care includes access to a virtual nurse care team through unlimited in-app text or phone conversations.

Location 278

Location Planning Management Consumer 278

Retail TouchPoints

AUGUST 21, 2020

That’s good news for retailers offering products in key categories such as decorations, costumes and candy, although merchants will need to adapt both their marketing and their assortments for a largely contact-free holiday. for full-year 2019, according to a 2020 market analysis by NCA. as compared to just 2.2%

Outdoor 278

Outdoor Consumer Planning Marketing 278

Inside Retail

DECEMBER 9, 2021

According to the ACCC, between January 10, 2020 and November 2, 2021, the business allegedly said customers had two days to notify the business of faulty, damaged or incorrect products from the time of delivery, and would make no effort to offer returns on digital content purchase.

Consumer 200

Consumer Returns Shopping ATS 200

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S.

Fulfillment 311

Fulfillment Inventory Management Returns Point of Sale 311

Retail TouchPoints

MARCH 15, 2021

Ecommerce sales increased by almost 20% in just the first three months of 2020 according to McKinsey, escalating ecommerce trends by the equivalent of 10 years. For example, BOPIS grew 259% year-over-year by August 2020, while meeting digital accessibility standards have remained stagnant. While retail ecommerce sales grew 27.6%

Management 268

Management Consumer Shopping Marketing 268

Retail Focus

MARCH 27, 2024

We introduced the Maharajah range at Cosmoprof in Mumbai at the start of 2020. For other SMEs interested in exploring opportunities in India, the Department for Business and Trade offers free workshops, advice, contacts and trade missions.

Consumer 147

Consumer Marketing ATS 147

Retail TouchPoints

MARCH 25, 2021

H&M reportedly made a statement regarding China’s treatment of Uyghur Muslims in Xinjiang on its website in 2020. JD.com declined to comment on the matter when contacted by CNBC , while Alibaba and Baidu were not immediately available for comment.

Shopping 279

Shopping Management Consumer Marketing 279

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. 3: AR + IoT for Eliminating Physical Contact. And while we wouldn’t have given these actions a second thought pre-COVID, 2020 is making us rethink everything. One way to navigate these new risks is to limit day-to-day physical contact wherever possible.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Retail TouchPoints

JUNE 24, 2022

“This reimagined space invites customers into the heart of our company, where our artists and designers, data scientists and technologists, sourcing and logistics experts, customer evangelists and futurists will test new store technologies, consumer experiences and product innovations.”. Retail labs aren’t limited to brick-and-mortar companies.

ATS 261

ATS Checkout Fashion Apparel 261

Retail TouchPoints

MAY 5, 2022

The reality is this: When a customer needs help with a problem, their first thought isn’t to place a call to a contact center. According to NICE’s 2020 CX Transformation Benchmark , 90% of businesses don’t think chatbots are smart enough for consumers to use regularly. Only 4% call first.

Customer Experience 241

Customer Experience Consumer Management Returns 241

Inside Retail

APRIL 26, 2021

MyDeal, like several other e-commerce brands and marketplaces, has ridden the overwhelming wave of online shopping since the Covid-19 pandemic first hit and limits on face-to-face contact made bricks-and-mortar, for a time, untenable.

Returns 246

Returns Customer Experience Shopping Consumer 246

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. How can retailers learn how their shoppers and store associates are using self-checkout solutions? Use data intelligently.

Checkout 279

Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

FEBRUARY 19, 2021

The employees are Chris Smalls, who was fired in March 2020 , and Derrick Palmer, who received a final written warning in April 2020. Amazon officially paused productivity-related discipline in March 2020, but James alleged that the retailer did not communicate this fact “clearly and/or in writing” before July 10, 2020.

Fulfillment 147

Fulfillment ATS Accounting 147

Retail TouchPoints

APRIL 27, 2021

The division closed out 2020 with more than $13.5 The Connect contact center solution is one of AWS’s fastest-growing services, also used by Petco, GE Appliances and Chronext. According to Amazon, 5,000 Connect contact centers were launched in March and April 2020 alone. Of course, this isn’t charity on Amazon’s part.

Checkout 331

Checkout Supermarket Consumer Location 331

Inside Retail

MAY 2, 2022

Retail analyst at GlobalData, Koyel Ray, said Apac’s airport retail sales fell by $10 billion in 2020 before rebounding slightly last year to $11.8 GlobalData’s latest report found the number of passengers in Apac will surge by 33.9 per cent this year, resulting in a boost in retail sales.

Retail Marketing 130

Retail Marketing Payment Services Marketing Returns 130

Retail Smart Guys

MARCH 26, 2024

Starting in 2020, businesses with fewer than 500 employees were required to provide paid sick leave and paid family leave to employees dealing with the consequences of the COVID-19 pandemic. Feel free to contact us for a business strategy session. Here’s to your continued success in 2024!

ATS 52

ATS 52

Retail Focus

MAY 11, 2021

Over the last year, restrictions around ceremonies and receptions have halted or postponed over 150,000 couples’ plans – that’s over 60% of the number of weddings scheduled to happen in 2020. Contact weddings@selfridges.co.uk Newly engaged couples are struggling to find wedding venues, booked up far in advance.?

Accessories 299

Accessories Customer Experience Shopping Planning 299

Inside Retail

APRIL 5, 2021

Just like many Australians, my team and I were no strangers to the mental, physical and emotional toll of 2020.”. Throughout the pandemic, we’ve seen more and more people contacting our services for support and we see this as a good sign.

Fashion 204

Fashion Management Promotions ATS 204

Inside Retail

JANUARY 10, 2023

According to a statement provided to Inside Retail by The Iconic, an internal review of the company’s payroll systems identified underpayments and overpayments of casual employees – with 814 current and former employees impacted between 2013-2020. The brand is not seeking to recover any overpayments.

Payment Services 246

Payment Services Consumer Management Fashion 246

Inside Retail

AUGUST 30, 2021

ASIC records show administrators from global consulting firm Ankura were appointed to the business on August 26, 17 months after the brand collapsed for the first time in March 2020. SmartCompany has contacted kikki.K, Ankura and Erin Condren Designs for comment. . The post Kikki.K

ATS 162

ATS 162

Retail TouchPoints

APRIL 9, 2021

2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. Even when steps were taken to reopen retail, it was with a vastly different outlook and a dramatically different model from what was needed before the 2020 pandemic hit. The Future of RFID and Retail. What to Expect in 2021.

Sporting Goods 306

Sporting Goods Returns Shopping Apparel 306

Inside Retail

NOVEMBER 3, 2021

According to data from McKinsey, 76 per cent of consumers changed stores, brands or the channel through which they purchased products during 2020 – a figure that shows in stark relief what a massive change the pandemic brought upon the retail industry. However, after a period of uncertainty, the market is beginning to settle.

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Accounting Consumer Returns Management 264

Inside Retail

SEPTEMBER 11, 2021

billion in 2020 (Mordor Intelligence, 2021), Australians are major consumers of health and beauty products worldwide. Small Gestures’ is a feature that allows TikTok users in the US to send promotional gifts and treats to their contacts. Valued at USD $3.73 Reimagining the physical store .

Beauty and Health 246

Beauty and Health Customer Experience Consumer Promotions 246

Retail TouchPoints

FEBRUARY 22, 2021

Kohl’s has been working on its own strategy to improve operations and has been in contact with the investors for several months. Like many of its peers, the retailer was struck hard by the impact of the coronavirus pandemic, which led to laying off 15% of its corporate staff after a challenging Q2 2020.

Inventory Management 184

Inventory Management ATS Management Planning 184

Inside Retail

SEPTEMBER 23, 2021

It has hired people in Australia, Brazil and Europe to make contact with local brands, slashed its commission rate to attract new sign-ups and promised significant exposure through its internal advertising machine. The move comes less than a year after Wish went public on the NASDAQ after racking up US$1.75

Advertising 246

Advertising Fashion Consumer Shopping 246

Retail Gazette

NOVEMBER 6, 2023

It comes after the business pledged to overhaul its practices in 2020 as it promised to change the way it operated, launching its “Agenda for Change” programme. Retail Gazette has contacted Boohoo for comment. Click here to sign up to Retail Gazette‘s free daily email newsletter

Fast Fashion 110

Fast Fashion Fashion ATS 110

Retail TouchPoints

SEPTEMBER 1, 2020

According to an April 2020 C+R Research report , 60% of American consumers are terrified of going to a grocery store and 73% are shopping less in person. billion in April 2020, and it’s unclear whether in-store sales will ever return to pre-pandemic levels. Everyone in the store comes in contact with the floor; there’s no avoiding it.

Shopping 279

Shopping Consumer Management Accounting 279