Retail TouchPoints

APRIL 2, 2021

In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.”

Supermarket 216

Supermarket Fulfillment Returns Planning 216

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

Planning 263

Planning Payment Services Location Shopping 263

Retail TouchPoints

OCTOBER 19, 2023

He will report directly to David’s Bridal CEO Jim Marcum and will maintain his leadership of the field sales team and store operations; Rob Cooper, who joined David’s Bridal in 2006 and brings 25 years’ experience in retail, is taking the CFO title from Charles Lockyer, who has moved on from the organization; Andrea Dauphinee, who joined the retailer (..)

Inventory Management 231

Inventory Management Promotions Finance Store Operations 231

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1 billion in losses, up from $93.9

Sporting Goods 259

Sporting Goods Store Operations Location Accounting 259

Retail TouchPoints

OCTOBER 18, 2023

Prior to that she was EVP of Supply, North America at PVH from 2020 to 2021, building on an extensive tenure across several supply chain leadership roles for key businesses within the PVH portfolio, including Calvin Klein North America and The Underwear Group from 2013 to 2020.

Finance 249

Finance Accounting Store Operations Planning 249

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . billion in Q4 2020. Patel joins GameStop as the retailer attempts its own turnaround effort. The company generated $2.3

Store Operations 231

Store Operations Promotions Planning Management 231

Inside Retail

JANUARY 23, 2023

per cent over the first half of the 2020 financial year and by 14.3 Comparisons of the latest trading half against a year earlier are of little relevance given the impact of enforced store closures during much of the first quarter. Myer sales are soaring, significantly ahead of comparable pre-Covid era trading periods.

Net Profit 246

Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG).

Store Operations 311

Store Operations Customer Experience Location ATS 311

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates.

Supply Chain Management 259

Supply Chain Management Store Operations Management Promotions 259

Retail TouchPoints

MARCH 5, 2021

Burlington Stores has doubled its long-term store footprint target to 2,000 stores, up from the 1,000 -store target established when the company launched its IPO in 2013. Burlington currently operates 761 stores across the U.S. “We

Planning 238

Planning Location Store Operations Accounting 238

Mass Relators

MAY 14, 2021

Retailers will continue to follow coronavirus-related laws and regulations governing store operations in each state and we urge lawmakers and government officials to prioritize policies that both encourage work and continued safety.”. General merchandise stores were down 4.9% Grocery and beverage stores were up 0.4%

Sporting Goods 52

Sporting Goods Home Furnishings Merchandise Store Finance 52

Retail TouchPoints

JANUARY 28, 2022

Decker joined The Home Depot in 2000 and was named President and COO in October 2020, responsible for global store operations, global supply chain, outside sales and service and real estate as well as merchandising, marketing and online strategy. Decker also has been elected to the company’s board of directors.

Merchant Services 229

Merchant Services Store Operations Marketing Management 229

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 257

ATS Store Operations Customer Experience Fulfillment 257

Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Merchandise Store 255

Merchandise Store Checkout Supermarket Shopping 255

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 261

Drop-Shipping Merchant Services Returns Shipping 261

Retail TouchPoints

SEPTEMBER 9, 2022

Lowe’s EVP and Chief Brand and Marketing Officer Marisa Thalberg has left the company after working with the home improvement retailer since February 2020. As part of its realignment strategy, Lowe’s will also move its Pro organization under the store operations division.

Marketing 224

Marketing Store Operations Promotions ATS 224

Retail TouchPoints

APRIL 20, 2023

However, Amazon did say that through the pilot of ACX, it already has detected hundreds of matching accounts, where the same counterfeiter tried to create selling accounts on Amazon and at least one other store operator. “We We look forward to supporting this momentous effort with all of the tools that the IPR Center brings to bear.”

Accounting 244

Accounting Store Operations Shopping Customer Experience 244

Retail TouchPoints

APRIL 19, 2024

Messi also has become a member of Lowe’s Home Team , joining NFL and NBA athletes who have helped the home improvement retailer enhance communities around the country since 2020. (Members must claim their points on their account dashboard by May 18.)

Accounting 254

Accounting Returns Marketing ATS 254

Retail TouchPoints

JULY 30, 2021

Walmart and Apple were both early adopters of safety measures when the pandemic first hit in 2020. Walmart mandated masks for employees in April 2020 before expanding to all customers in July 2020. The NRF expressed mixed reactions to the new guidance.

Returns 317

Returns Consumer Store Operations 317

Retail TouchPoints

OCTOBER 28, 2020

Tuesday Morning filed for bankruptcy protection in May 2020 with plans to close 230 of its 687 stores. However, the company had hoped to fuel a turnaround after it began resuming brick-and-mortar operations on April 24, with sales at reopened stores up 10% year-over-year during the first month.

Store Operations 182

Store Operations Planning Location ATS 182

Retail TouchPoints

JANUARY 12, 2024

“We’re excited to welcome the remaining Stripes stores and Laredo Taco Company restaurants to the family.” 7-Eleven, which operates more than 13,000 stores in the U.S. and Canada under different banners, has been boosting its store count both domestically and internationally via acquisitions. billion.

Location 231

Location Store Operations 231

Retail TouchPoints

FEBRUARY 27, 2024

Pet Supplies Plus and DoorDash will offer same-day delivery of pet products from all 720 of the retailer’s stores. Since launching the Pets vertical in 2020, DoorDash has more than 400,000 pet products available for on-demand delivery,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Supermarket 239

Supermarket Store Operations Customer Experience ATS 239

Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. Between March 2019 and June 2020, adoption of touchless payments , which includes contactless cards, mobile wallets and QR codes, increased 150%.

Payment Services 275

Payment Services Finance Marketing Promotions 275

Retail Wire

MAY 18, 2021

has raised its annual sales and earnings forecast based on a number of factors: stores operating on pre-pandemic terms, pent up shopping demand, increased disposable income and optimism around personal finances and the direction of the U.S. The department store operator announced that same-store sales jumped 63.9

Returns 100

Returns Department Stores Finance Store Operations 100

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. sales increase for Q1 2020, largely fueled by a 66.1% of its locations and plans to have all stores operational again by the end of June.

Department Stores 152

Department Stores Operating Expenses Store Operations Apparel 152

Retail TouchPoints

NOVEMBER 29, 2023

The retailer, which has been shifting its store fleet to feature more small-format and outlet stores, had partnered with DoorDash rival Instacart for on-demand deliveries in November 2020 , a relationship that has continued.

Consumer 250

Consumer Shopping ATS Store Operations 250

Retail Next

FEBRUARY 28, 2020

A combination of advancing technology, the need to compete with online shopping, and modernized strategies has led to fundamental changes in stores of all kinds. To cover this idea in more detail, this article identifies five specific ways in which the in-store experience is shaping retail in 2020.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

Location 314

Location Planning Department Stores Shopping 314

Retail TouchPoints

JUNE 4, 2021

Positive results in general are no surprise for lululemon, but the retailer surpassed expectations with 88% revenue growth compared to Q1 2020. million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. “We from Q1 2020 and 22.4% million in Q1 2020. million in Q1 2020.

Jewelry 257

Jewelry Department Stores Returns Shopping 257

Retail TouchPoints

JUNE 28, 2023

Casey’s General Stores has announced a three-year strategic plan that will include opening 350 additional stores, expanding its selection of prepared and private label foods and ramping up its community involvement. The effort will build on Casey’s previous multi-year plan, which included building 350 stores between 2020 and 2023.

Planning 243

Planning Location Merchandise Store Store Operations 243

Retail TouchPoints

MARCH 3, 2021

In court papers , CFO Ronald Kruczynski said that prior to the pandemic, Paper Source “had been enjoying rapid expansion and sustained sales growth,” but that the company had “sustained deep damage to their finances and operations as a result of the ongoing COVID-19 pandemic.”. million reported in 2019.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

JANUARY 28, 2021

Chewy acquired more customers in the first half of 2020 than it did in all of 2019, and even brick-and-mortar pet retailers thrived — Petco filed for an IPO in November 2020 that ultimately valued the company at $6.4 However, Petco’s recent ecommerce efforts, including same-day delivery , helped it thrive.

Location 288

Location Management ATS Store Operations 288

Retail TouchPoints

DECEMBER 15, 2023

With vehicle routes limited to locations that the retailer controls, such as its DCs and stores, autonomous vehicles have to deal with fewer variables than they would for home deliveries. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

Marketing 241

Marketing Fulfillment Location Shopping 241

Retail TouchPoints

MARCH 8, 2021

“As we learn from guests what they love about Ulta Beauty Herald Square, we will incorporate aspects into other stores where feasible and appropriate,” said Kecia Steelman, Chief Store Operations Officer of Ulta Beauty in an interview with Retail TouchPoints.

Checkout 247

Checkout Store Operations Promotions Shopping 247

Retail TouchPoints

JULY 3, 2023

The company, which was founded in 2004, had more than 100 stores across the U.S. during the height of its operations. Founder Carolyn Rafaelian lost control of the company to investor Lion Capital in 2020, and Alex and Ani filed for bankruptcy in 2021. The brand emerged from the process in 2022 with a $17.5

Location 288

Location Consumer Store Operations ATS 288

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations. He brings 25 years’ experience running both U.S.

Wholesale 300

Wholesale Accessories Apparel Brand Management 300

Retail TouchPoints

JANUARY 25, 2021

The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. As of December 2020, Francesca’s had approximately 4,540 employees, including 223 corporate workers.

Finance 240

Finance Accessories Location Planning 240