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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

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Holiday Shopping in the New Normal

Retail TouchPoints

The introduction of ecommerce has allowed consumers to shop the big sales from the comfort of their own home, avoiding the crowds and offering increased convenience and variety. Now, amid the COVID-19 pandemic, online sales are likely to soar as consumers continue to be wary of crowded department stores and malls.

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Major Customer Experience Trends Shaping the Retail Industry

Independent Retailer

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This increased to 31 percent in 2017, and 52 percent in 2020.

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Welcome to digital art gallery Teleport, the offline version of the metaverse

Inside Retail

It all started back in 2017, when Eremyan was helping a friend make a documentary about the future. Immersive experiences can be a very strong medium to communicate a brand’s message to consumers. An idea was born. You want to create memories, so creating this content is very important for the retail industry,” he said.

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Best Retail Marketing Tips for 2019

Retail Next

From $390 billion in 2016, total sales jumped to $453 billion in 2017. Whether you’re just starting or looking to improve your sales, here are some foolproof strategies to get more cash going into your register: Connect with consumers via social media. Push notifications are excellent tools to retain and engage customers.

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Jason & Scot Show Episode 269 – Amazon and Instacart get new CEOs, other news

Retail Geek

Thirty-five percent of their sales were direct-to-consumer so they are you know making a lot of progress there you know in that that strategy is basically working for them so it’s been super interesting to watch and I, I talked with a lot of brands in other categories about the Nike example and it’s. [37:12]

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Starbucks’ Digital Strategy, Why it Outperforms

Indigo 9 Digital

Kevin Johnson, the former CEO of Juniper Networks and a former Microsoft executive, replaced Howard Schultz as Starbucks’ CEO in 2017. Johnson has said that: "digital relationships drive significant long-term value to Starbucks through more frequent occasions, increased spend, improved customer retention, and marketing efficiency."