2017 Consumer Customer Experience Customer Retention 
Inside Retail
JUNE 28, 2021
In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. And consumers can feel it.
Independent Retailer
NOVEMBER 11, 2021
Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. Customers Expect Personalized Experiences.
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Inside Retail
AUGUST 3, 2022
“We can build an immersive experience for brands, curate different products in this space, and visitors can also have the opportunity to purchase them right there,” Eremyan told Inside Retail. It all started back in 2017, when Eremyan was helping a friend make a documentary about the future. An idea was born.
Indigo 9 Digital
MAY 10, 2023
Kevin Johnson, the former CEO of Juniper Networks and a former Microsoft executive, replaced Howard Schultz as Starbucks’ CEO in 2017. Johnson has said that: "digital relationships drive significant long-term value to Starbucks through more frequent occasions, increased spend, improved customer retention, and marketing efficiency."
Retail Geek
JULY 9, 2021
32:27] They’re they’re doing more to allow individual shop owners to change the look and feel and optimize their customer experience in more ways. That are codeless which is you know what most Shopify sites want so I think they made a lot of progress in their in their flexibility on their user experience.
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