Retail TouchPoints

OCTOBER 8, 2020

The holiday shopping season seems to get bigger every year. The introduction of ecommerce has allowed consumers to shop the big sales from the comfort of their own home, avoiding the crowds and offering increased convenience and variety. As a result, online sales have grown consistently during the holidays.

Shopping 226

Shopping Customer Retention Department Stores Consumer 226

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. And consumers can feel it.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

AUGUST 3, 2022

It all started back in 2017, when Eremyan was helping a friend make a documentary about the future. Immersive experiences can be a very strong medium to communicate a brand’s message to consumers. An idea was born. You want to create memories, so creating this content is very important for the retail industry,” he said.

Customer Retention 130

Customer Retention Customer Experience Promotions Consumer 130

Indigo 9 Digital

MAY 10, 2023

Kevin Johnson, the former CEO of Juniper Networks and a former Microsoft executive, replaced Howard Schultz as Starbucks’ CEO in 2017. Johnson has said that: "digital relationships drive significant long-term value to Starbucks through more frequent occasions, increased spend, improved customer retention, and marketing efficiency."

Location 52

Location Customer Retention Consumer Customer Experience 52

Retail Next

SEPTEMBER 26, 2019

No lines, lots of choices, affordable deals, shop anytime and anywhere – these are just some of the many reasons why 51 percent of Americans prefer to shop online. From $390 billion in 2016, total sales jumped to $453 billion in 2017. Push notifications are excellent tools to retain and engage customers.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Promotions 52

Retail Geek

JULY 9, 2021

32:27] They’re they’re doing more to allow individual shop owners to change the look and feel and optimize their customer experience in more ways. The Shopify store starts out as mediocre and then if you make some bad decisions mediocre becomes horrific and so I would say that. [32:10] Like stupendous digital growth. [35:49]

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98