What is the future of customer service in an automated world?
Inside Retail
APRIL 23, 2024
When I was a kid, the term ‘kiosk’ meant a building at the beach where we would go and buy ice creams and bags of candy with our loose change. We’ve never been more technologically connected, yet human service feels more distant. How strong will our social connections be in the future? I was born in the late 1970s.
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