Hyken

JANUARY 16, 2024

They should be looking for the experiences their customers receive during peak hours or in the middle of the night, what a sales call is like compared to a customer service call, and more. Finally, leaders should spend time on the front line, either shadowing (listening in) on customer support calls or taking the calls themselves.

Customer Experience 119

Customer Experience Management Shopping ATS 119

Hyken

OCTOBER 10, 2023

The title of this article may sound like a lesson in sales, but it’s much bigger than that. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s about the entire customer experience. Connect with Shep on LinkedIn.

Customer Experience 125

Customer Experience Fulfillment ATS 125

Hyken

JANUARY 30, 2024

Traditionally, that is marketing and sales. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Marketing 81

Marketing Customer Experience ATS 81

Hyken

SEPTEMBER 28, 2021

Utilizing Customer Experience as a Sales Tool. Shep Hyken interviews Paul Reilly, a professional speaker, sales trainer, and author of Selling Through Tough Times. ” Quotes: “The best sales tool you can have is a great customer experience.” How does customer experience impact sales?

Customer Experience 119

Customer Experience 119

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Nick Wheeler OBE, Founder, Chairman & Owner of Charles Tyrwhitt, will be one of its 2024 headline speakers as part of its conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

ATS 63

ATS Management Shopping 63

Retail TouchPoints

MAY 10, 2022

Three conferences with 200+ top-notch speakers, two distinct expos and a whole host of activities — from networking events to concept stores to tours of the Magnificent Mile’s retail offerings — will be packed into the three days of the 2022 Retail Innovation Conference and Expo.

Social Commerce 262

Social Commerce Consumer Marketing ATS 262

A1 Retail

MARCH 13, 2024

The Retail Technology Show (RTS), the leading industry event that connects retail’s changemakers and leading tech innovators, has announced that Nick Wheeler OBE, Founder, Chairman & Owner of Charles Tyrwhitt, will be one of its 2024 headline speakers as part of its conference programme.

ATS 59

ATS Management Shopping 59

Hyken

MAY 16, 2023

The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made.

Advertising 101

Advertising Customer Experience Marketing ATS 101

Hyken

JUNE 6, 2023

Of course, business is business, and I hope these free offerings lead to someone saying, “I want to book Shep as our customer experience keynote speaker for our next meeting.” Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Shipping 73

Shipping Customer Experience Advertising Consumer 73

Retail TouchPoints

AUGUST 10, 2021

In just a few short weeks, retailX will pack a wealth of data, insights and practical advice into two days of keynotes, educational sessions and in-person networking opportunities, as well as a vibrant exhibit floor. At Chicago’s McCormick Place, Aug. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Hyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers. Connect with Shep on LinkedIn.

Customer Experience 58

Customer Experience Advertising Accounting Returns 58

Hyken

OCTOBER 1, 2023

So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year? BONUS Top 5 Customer Experience Keynote Speakers to Book in 2024 by Chalmers Brown (CustomerThink) In this curated list of can’t-miss speakers, we spotlight CX trailblazers who have captivated audiences worldwide.

Customer Experience 54

Customer Experience Management Planning ATS 54

Hyken

SEPTEMBER 14, 2021

Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. Creating the customer journey is not about a sales funnel. ” About: John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. The Ultimate Marketing Engine. Shep Hyken ?is

Marketing 129

Marketing 129

Hyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. One day he asked a Frito-Lay salesperson if he could spend a day and learn about the sales process. The salesperson took Montañez to a Latino neighborhood where he noticed something that would eventually change his life.

Customer Experience 87

Customer Experience Employee Engagement Marketing ATS 87

Retail TouchPoints

MAY 16, 2022

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. One result is that few retailers are leveraging the potential that can be found by moving on from sales-focused digital strategies.

Consumer 268

Consumer Customer Experience Fulfillment Returns 268

A1 Retail

APRIL 9, 2024

With an impressive line-up of speakers and thought-provoking sessions, DSS Europe 2024 promises to be a must-attend event for anyone involved in the digital signage industry.” Register today at [link] The post Digital Signage Summit (DSS) Europe 2024 speakers announced appeared first on A1 Retail Magazine.

Advertising 59

Advertising Green Retail Management Marketing 59

Hyken

MARCH 31, 2024

A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My Comment: Influencer Marketing is part of the customer experience.

Customer Experience 69

Customer Experience Marketing Promotions Fashion 69

Hyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. This is where sales and customer service collide. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. . Here’s the short version.

Advertising 103

Advertising Customer Experience ATS 103

A1 Retail

JANUARY 10, 2023

Speakers from John Lewis, HelloFresh, Shopify and Amazon Shipping are on the agenda for 7 February in London. For TDC 2023, we’ve lined up exceptional speakers, thought-provoking panels and exclusive insights into new data that showcases the key trends and market forces setting the tone and pace of retail, ecommerce and delivery today.

ATS 52

ATS Shipping Management Returns 52

Inside Retail

JANUARY 24, 2024

Perspectives from the Australian Retail Association, coupled with prospective keynote addresses by eminent economists, analysts specialising in consumer behaviour, futurists within the retail domain, and experts in retail technology, promise to paint a comprehensive picture of the Australian retail sector.

Advertising 130

Advertising Consumer Marketing ATS 130

Small Biz Trends

APRIL 20, 2022

Making a sale, training employees, giving presentations, and communicating with teammates, all require one thing in common, speaking. In this course, you will learn how to replicate top TED Talks and TED Talk speakers, deal with any audience and hold their interest, and present your message in a fun way without it sounding boring.

Marketing 130

Marketing ATS 130

Hyken

APRIL 1, 2024

A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My Comment: Influencer Marketing is part of the customer experience.

Customer Experience 65

Customer Experience Marketing Promotions Fashion 65

Hyken

SEPTEMBER 11, 2023

He is the lead partner and founder of NPS Prism ®, a customer experience and benchmarking service that provides businesses with actionable insights to build loyalty and grow sales. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    This (..)

Promotions 107

Promotions Customer Experience 107

Hyken

FEBRUARY 6, 2023

.” About: Scot Pickerill is the Vice President of Americas Inside Sales, Service, and Sales Operations for Fender. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Bank of America, and American Express.

Customer Experience 101

Customer Experience Planning Consumer ATS 101

Hyken

MAY 26, 2021

Even though this is about a sales presentation, it ties into customer service. This is how anyone delivers a better experience, regardless of whether it’s during the sales process or any other interaction the customer has with people in a company. I told him, “I’m customer service speaker and we provide customer service training.”

Planning 120

Planning Management ATS 120

Hyken

AUGUST 22, 2023

Another example came in the form of an email I recently received from a sales rep. This isn’t a traditional sales pitch. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s based on what you know about the customer. Connect with Shep on LinkedIn.

Customer Experience 52

Customer Experience Consumer ATS 52

Inside Retail

MAY 17, 2023

Helena Stylman, group sales director at iMedia, reveals: “It’s ‘Chatham House Rules’, and the aim is to facilitate open and interactive discussions that promote collaboration, learning, innovation and support growth among these luminaries” It’s clearly working.

Promotions 130

Promotions Advertising Marketing ATS 130

Hyken

APRIL 14, 2024

Acquiring new customers can be difficult, and so gaining a loyal customer who happily returns to purchase your product or service again and again not only saves the company time and resources but ensures they have steady sales for a long time to come. Connect with Shep on LinkedIn.

Customer Experience 61

Customer Experience Promotions Returns Consumer 61

Hyken

FEBRUARY 5, 2024

This includes offering experiential rewards, early access to sales, and other creative incentives that enrich the customer experience and deepen customer loyalty. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  

Customer Experience 73

Customer Experience Fashion Returns Marketing 73

Hyken

DECEMBER 25, 2023

Plus, Akin shares what changes brands like L’Occitane and GoPro made to increase sales based on customer behavior and preferences. Embrace this feedback and be willing to adjust and refine the digital experiences in response to customer preferences and interactions. Quotes: “Customers can behave differently from what we expect.

Customer Experience 74

Customer Experience Marketing ATS 74

Hyken

FEBRUARY 4, 2024

Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7 In short, if you provide bad service, be prepared to lose sales/money. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 51

Customer Experience Marketing Consumer Management 51

Hyken

NOVEMBER 6, 2023

Implementing customer feedback strategies can increase sales and profits as businesses make data-driven decisions to optimize operations and meet customer expectations. Feedback devices can be especially beneficial for retail, healthcare, and industries where customer experience directly impacts revenue.

Customer Experience 112

Customer Experience Kiosk Location 112

Hyken

NOVEMBER 2, 2022

Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. The customer experience shouldn’t just be a non-stop sales pitch. . And don’t do it with a sales pitch. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Retention 107

Customer Retention Customer Experience ATS 107

365 Retail

MARCH 7, 2023

Sports presenter and broadcaster, Jake Humphrey, has been confirmed as a headline speaker at the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Payment Services 71

Payment Services Customer Experience Shopping Consumer 71

A1 Retail

MARCH 7, 2023

Having already announced Queen of Shops, Mary Portas, Dragon’s Den star, Steven Bartlett and former JD Sports CEO, Peter Cowgill, as headline speakers for its conference programme, Humphrey is the latest luminary confirmed to join over 100+ retail thought leaders taking to the stage at the flagship retail event.

Payment Services 52

Payment Services Customer Experience Shopping Consumer 52

Hyken

JULY 12, 2022

Shep Hyken interviews Julius Robinson, Chief Sales & Marketing Officer at Marriott International. ” About: Julius Robinson is the Chief Sales & Marketing Officer at Marriott International. bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. New York Times ?bestselling

Customer Experience 97

Customer Experience Marketing Management ATS 97

Hyken

APRIL 27, 2021

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. At what point do you say my employees are more important than a sale? When do you step in when a difficult situation arises?

Customer Experience 127

Customer Experience Employee Engagement ATS 127