Retail TouchPoints

SEPTEMBER 8, 2023

The rise of search-based and social selling has heightened retailers’ desire to offer aggressive estimated delivery dates (EDD). At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. These engines empower you to speed up or slow down the promise as needed.

Merchant Services 258

Merchant Services Shipping Fulfillment Markdowns 258

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Wiser

DECEMBER 18, 2023

This critical metric, reliant on online product visibility and positioning, holds significant sway over brand awareness, customer preference, and ultimately, sales performance. However, the dynamic nature of eCommerce platforms presents retailers with various challenges. Why is DSOS critical for online retailers?

Promotions 139

Promotions Management Inventory Management Marketing 139

Retail TouchPoints

MARCH 26, 2024

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. This privacy-friendly approach empowers retail brands to create hyper-personalized targeting tactics, fostering genuine connections while respecting user privacy. The question remains: where and how should they begin?

Advertising 264

Advertising Apparel Consumer Marketing 264

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. For example, research from Cornell University found that adding “one-click checkout” leads online shoppers to spend an average of 28.5%

Merchant Services 275

Merchant Services Payment Services Checkout Finance 275

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Inventory Management 264

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 And there’s plenty of money at stake.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Inside Retail

MARCH 7, 2024

At last month’s Toy Fair in Melbourne, Josh Bonello, sales director of toy manufacturer and distributor BMS Brands, recalls every retailer he engaged with saying they wanted to forget 2023, a terrible year for most. But everyone is more optimistic about this year,” Bonello tells Inside Retail.

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Outdoor Wholesale Marketing ATS 246

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

Merchant Services 323

Merchant Services Shipping Customer Experience Grocer 323

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. What Makes You Buy Box Eligible?

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

Wiser

SEPTEMBER 5, 2023

When it comes to online retail, pricing strategies can make or break a business’s success. The psychological allure of getting a product for less than its original price is undeniably effective, enticing customers to purchase more.

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Shipping Payment Services Returns Consumer 148

Retail TouchPoints

DECEMBER 23, 2022

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility.

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Drop-Shipping Shipping Accounting Management 261

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. Becoming proficient at navigating these obstacles is key to protecting retail profits. Five Key Automated Threats Impacting Retailers’ Bottom Line.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Wiser

MARCH 7, 2024

With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

Customer Experience 78

Customer Experience Inventory Management Promotions Management 78

Wiser

OCTOBER 11, 2023

Choosing the right eCommerce business model can significantly impact a brand’s success, and it requires a comprehensive understanding of each model’s nuances. Key factors to consider include the brand’s target audience, product offerings, pricing strategy, and scalability.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Retail TouchPoints

JULY 19, 2022

Google has yet to officially do away with third-party cookies after announcing their removal from its Chrome browser in early 2020 , but the clock is ticking toward the final expiration date of tracking codes as a means to target and measure ads online. Here’s a three-step blueprint for creating an impactful retail media network.

Advertising 288

Advertising Promotions Consumer Customer Experience 288

Retail TouchPoints

APRIL 8, 2022

In response to these pressures, retailers must secure product availability while balancing how much of these rising costs they can pass along at the register and how much they need to absorb to retain price-conscious consumers. Experienced teams add value by optimizing processes and accelerating innovation.

Shipping 279

Shipping Management Marketing Consumer 279

Wiser

MARCH 29, 2022

Pricing strategy is one of the hottest topics in the retail world, and rightly so. But, with so much information on price optimization floating around out there, and countless tips on increasing your profit margins, it can be difficult to know which strategies will actually help your bottom line. Common Pricing Mistakes.

Marketing 147

Marketing Location Accounting Consumer 147

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Promotions Advertising Wholesale 78

Wiser

JANUARY 8, 2024

Retail price checks, an essential aspect of retail, involve monitoring and updating the prices of goods within a store. In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations.

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Retailing Pricing Customer Experience Marketing Location 141

Wiser

MARCH 4, 2024

Brands and retailers face unique challenges as they progress from their initial market entry to becoming leaders in innovation and strategy. Understanding the distinct phases of retail maturity—Foundational, Expansion, and Innovation—is crucial in identifying the specific needs and solutions that will propel a brand or retailer forward.

Management 78

Management Brand Management Inventory Management Marketing 78

Wiser

FEBRUARY 29, 2024

Navigating the current retail landscape presents a unique set of challenges that retailers and brand manufacturers must face. One crucial theme addressed during a recent Customer Panel hosted by Wiser Solutions concerned the deficit of labor resources within the retail sector.

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Shrinkage Inventory Management Loss Prevention Consumer 78

Retail TouchPoints

JUNE 12, 2020

It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers.

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Shopping Advertising Consumer Returns 289

Retail TouchPoints

SEPTEMBER 28, 2020

With the coronavirus pandemic forcing businesses to shutter their brick-and-mortar outlets and target customers online to simply stay afloat, many have had to drastically increase their digital marketing spend. Indeed, nearly three-quarters of online retail ad spend is now on Google Shopping ads, acquiring 85.3% of all clicks.

Shopping 252

Shopping Merchant Services Accessories Drop-Shipping 252

Retail TouchPoints

JANUARY 20, 2022

The last year and a half has been tremendously disruptive to all kinds of businesses, particularly the retail industry. But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

NOVEMBER 27, 2020

There is no doubt that retailers have faced many struggles as a result of the pandemic. Brick-and-mortar stores were forced to shutter around the country, forcing retailers to amplify their ecommerce efforts, with varying levels of success.

Shopping 317

Shopping Consumer Marketing Promotions 317

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Retail TouchPoints

AUGUST 13, 2020

Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. In March, apparel sales dropped by more than 50%, and now those retailers are sitting on two seasons’ worth of clothing.

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Apparel Inventory Management Finance Returns 279

Retail TouchPoints

MAY 11, 2022

As more businesses around the globe migrate online, the goal of every such company is simple — to help the user find what they’re looking for quickly and easily in order to enable maximum spending on the e-platform. Three key aspects are required to see any ML system succeed: algorithms, hardware and the actual data.

Accessories 289

Accessories Management Shopping Marketing 289

Retail TouchPoints

MARCH 29, 2023

Given the rapid growth of online retail over the past few years, brand owners have become increasingly vigilant about the distribution of their products, in many instances by third-party resellers, on these online platforms. This is true of third-party sellers on online platforms as well.

Advertising 257

Advertising Drop-Shipping Consumer Accounting 257

Retail TouchPoints

MARCH 2, 2022

Some retailers lament the woes of Amazon and other marketplaces cutting into their sales, profit, market share and valuation. Some retailers launch their own marketplace to become the disruptor instead of the disrupted. Retailers large and small have transformed their businesses with the marketplace business model and technology.

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Drop-Shipping Shipping Specialty Retailers Management 246

Inside Retail

MAY 1, 2023

Major retailers such as Amazon and Walmart have been leveraging data for some time to enhance their customer experiences. But recent technological advances are not only making data analytics much more powerful but are also making the technology more available to smaller retailers. A brand name alone won’t be enough.

Customer Experience 130

Customer Experience Target Market Checkout Marketing 130

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Following are brief recaps of the #RSP20 sessions: Online Retailers Must Look to Automation to Support Global Expansion.

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Payment Services Fulfillment Location Shipping 278

Retail Minded

OCTOBER 2, 2023

Effectively managing a retail supply chain is essential for meeting customer demands and maintaining a competitive edge in the market. Tackling retail supply chain challenges is a blend of smart strategies and the right technologies. Omni-Channel Integration: Seamlessly integrate online and offline sales channels.

Supply Chain Management 52

Supply Chain Management Management Inventory Management Outdoor 52

Retail TouchPoints

OCTOBER 26, 2022

With the adoption of ecommerce, it is now second nature for consumers to purchase everyday products through Amazon or DTC retailers, offering platforms designed to make search, discovery and automatic reordering simple and easy. As higher prices exert tremendous pressure on budgets and new choices proliferate, brand loyalty is weakening.

Advertising 245

Advertising Consumer Marketing ATS 245

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. AR/VR capabilities give shoppers the opportunity to engage with their mobile devices while onsite.

Shopping 323

Shopping Promotions Kiosk Location 323

Inside Retail

MARCH 30, 2022

This heaped pressure on retailers that were already dealing with supply-chain disruptions, labour shortages, and increased staff costs. As New Zealand continues to reopen under the new traffic light system, retailers will also have to operate with additional safety measures in their workplaces. and the hourly living wage of NZ$22.75.

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Payment Services Fulfillment Consumer Accounting 130