Inside Retail

FEBRUARY 15, 2022

This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes. Such decisions are not new; however, they are now occurring outside of typical planning cycles and with less data to guide them.

Planning 130

Planning Merchant Services Fulfillment Department Stores 130

Hyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start with a great article about aligning customer service and marketing. I want to reinforce a big point of the article.

Customer Experience 57

Customer Experience Customer Retention Marketing Promotions 57

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

Planning 196

Planning Wholesale Sporting Goods Accounting 196

Hyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Here are my top five picks from last week.

Customer Experience 50

Customer Experience Planning Management Marketing 50

Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. Something that intrigued me about this article was the title. by Carl Smith.

Customer Experience 119

Customer Experience Returns Target Market Planning 119

Inside Retail

MAY 11, 2022

Range planning: Significant enough in the buying and merchandising cycle to send a shiver down the spine of your team when the new season rolls around. But, range planning doesn’t have to be intimidating, after all, it can be a very prudent task once your stylish and financial ducks are in a row. topic to review.

Planning 130

Planning Retailing Pricing Fashion Location 130

Inside Retail

MARCH 1, 2022

While several factors are contributing to the cause, inefficient and outdated planning and analysis methods used by many retailers and restaurateurs are playing a key part. How can predictive demand planning help retailers to survive? Examples of retail demand forecasting and capacity planning.

Planning 130

Planning Promotions Fashion Accounting 130

Small Biz Trends

DECEMBER 2, 2022

Before you jump right into business ownership, you need a plan. Since December is National Write a Business Plan Month, it’s the perfect opportunity to determine the steps and strategies needed to propel your ideas forward. How to Write a Business Plan. Business plans in different industries tend to vary in their contents.

Planning 116

Planning Advertising Wholesale Promotions 116

Hyken

DECEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That said, I agree with much of what Heaps has to say about the topic of AI and how we plan to use the technology in the near future.

Customer Experience 53

Customer Experience Planning Management ATS 53

Inside Retail

MARCH 15, 2022

With customer demands coming in hotter and the stakes higher than ever, assortment planning is the key to profit growth. Here, we help you avoid profit margin mayhem with a considered, data-driven assortment plan. What is assortment planning? Why is assortment planning important? More on this later. Hello, retention!

Planning 130

Planning Store Layout Markdowns Location 130

Hyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. As you read this article, keep that in mind.

Customer Experience 54

Customer Experience Management Planning ATS 54

Hyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares something I had not heard of: how Walt Disney created “the desired path.” Here are my top five picks from last week.

Checkout 56

Checkout Customer Experience Customer Retention Accounting 56

Retail Wire

MAY 15, 2023

expansion plans, but the fast-fashion retailer is now set on growing its store count from 13 to 60 by 2026. The novel coronavirus pandemic put a crimp in Primark’s U.S. “There is nobody who is doing what we’re doing around price, quality and value,” said Kevin Tulip, Primark’s U.S. president.

Planning 130

Planning Fast Fashion Fashion 130

Retail Wire

JANUARY 5, 2023

Amazon.com CEO Andy Jassy said the company plans to eliminate over 18,000 jobs, mostly from the company’s Amazon Stores and People, Experience, and Technology organization.

Planning 130

Planning 130

Hyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article delivers the answer and much more. This short article will give you much to think about regarding your loyalty programs.

Customer Experience 50

Customer Experience Business Communication Planning ATS 50

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Experience 92

Customer Experience Marketing Management Planning 92

Small Biz Trends

MAY 18, 2022

Possessing great skills in event planning directly impacts the performance of your campaign. There are several offerings online with event planning courses to help your business maximize the results of your campaigns. Popular Event Planning Courses. Event Planning: Learn how to Plan a Great Event.

Planning 127

Planning Management Advertising Marketing 127

Hyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an interesting article written by Jordy Leiser, the founder of Stella Connect. I’m betting against it.

Customer Experience 103

Customer Experience Planning Marketing 103

Retail Gazette

APRIL 19, 2024

Superdry co-founder and chief executive Julian Dunkerton issued shareholders an ultimatum this week: support my restructuring plan or the business will collapse into administration. However, is the retailer’s radical restructuring plan enough to save the business or is it simply too little too late? Can Superdry be saved?

Planning 69

Planning Fashion Marketing Marketing Spend 69

Hyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I can’t think of a better way to start this week’s roundup than with this article that compiled five “Hallmark” type holiday stories.

Customer Experience 54

Customer Experience Planning Customer Retention Marketing 54

Small Biz Trends

MAY 14, 2022

But some careful planning can help you make the most of your opportunities. Below are tips from members of the small business community for planning for the future. Plan Your Content Creation Strategy. Some simple planning can make it easy for you to stay on schedule going forward. Build a Career Progression Plan.

Planning 130

Planning Marketing Consumer 130

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

Customer Experience 71

Customer Experience Shipping Planning Returns 71

Retail Wire

JUNE 29, 2022

CVS is removing limits it placed on the purchase of the Plan B emergency contraceptive pills after sales of the drug returned to normal levels. Retailers have seen a spike in Plan B sales since last week when the U.S. Supreme Court struck down decades of precedent in overturning Roe v.

Planning 130

Planning Returns 130

Retail TouchPoints

MAY 13, 2021

Walmart plans to acquire Zeekit , a female-founded, Israeli-based virtual fitting platform. They can then see each article of clothing to get a better idea of how it would look, and share these virtual outfits with their friends to get a second opinion.

Customer Experience 158

Customer Experience Social Commerce Planning 158

Small Biz Trends

APRIL 27, 2022

Small businesses need to offer a retirement savings plan for employees in order to stay competitive in today’s tight labor market. The federal government estimates that only a little more than half (53%) of businesses with less than 100 employees have a retirement plan for their workers. State-mandated retirement plans.

Planning 98

Planning Accounting Marketing ATS 98

Retail TouchPoints

JANUARY 2, 2024

AI Helps Improve Productivity and Performance After a successful pilot in Norway in 2020, where the retailer saw a marked improvement in forecast development for each article and store , Ikea Retail implemented the technology more broadly. Since then, employee productivity and forecast accuracy have significantly improved.

Planning 253

Planning Location Consumer Marketing 253

Hyken

JUNE 11, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. After reading the article, ask, “What do you think our the customers that don’t do business with us anymore didn’t tell us?”

Customer Experience 52

Customer Experience Advertising Marketing Consumer 52

Hyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just last week, I included an article focused on this trending topic. I’ve also included many articles about NPS in this weekly roundup.

Customer Experience 54

Customer Experience Promotions Returns Planning 54

Hyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is an article about financial advisor CNBC’s Jim Cramer’s opinion on that topic. Here are my top five picks from last week. Great question.

Customer Experience 54

Customer Experience Marketing Consumer Accounting 54

Hyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five with an article about the subscription model. This article has the answer. Sign Me Up!

Customer Experience 56

Customer Experience Consumer Planning Management 56

Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I read numerous articles on the topic, so I decided to make customer loyalty the theme. Here are my top five picks from last week.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Retail Wire

JANUARY 26, 2022

consumer confidence dipped slightly in January, but that isn’t having a major dampening effect on big ticket spending as Americans plan to purchase autos, homes and other items, according to the Conference Board.

Consumer 130

Consumer Planning 130

Retail Wire

MAY 11, 2023

Hy-Vee has launched a new Healthy You subscription plan that gives members access to dietitians and wellness services for $99 monthly. Subscribers get two 30-minute appointments each month with a dietitian who creates a personalized program for them. Members also have access to online fitness and wellness classes.

Planning 100

Planning 100

Retail Wire

OCTOBER 6, 2022

Sixty-nine percent of Americans plan to celebrate Halloween this year, up from 65 percent in 2021, according to the National Retail Federation. That will translate into $10.6 billion being spent on the holiday, up from $10.1 billion last year.

Planning 130

Planning 130

Retail Wire

JUNE 22, 2022

Kroger plans to open an automated customer fulfillment center in Aurora, CO. The nearly 300,000-square-foot Ocado hub will fill online orders. Kroger also said that its customer fulfillment center in Pleasant Prairie, WI, is up and running.

Planning 130

Planning Fulfillment 130

Hyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an excellent article about the best customer service metrics. Yes, metrics matter.

Customer Experience 54

Customer Experience Management Promotions Consumer 54

Retail Wire

DECEMBER 16, 2022

More than 1,000 baristas working at 100 Starbucks across the country are planning a three-day strike as part of their effort to unionize more stores. The workers said they are protesting insufficient staffing and poor management at Starbucks’ stores.

Planning 100

Planning Management ATS 100