Inside Retail

OCTOBER 18, 2021

All trends are pointing to an acceleration of e-commerce in 2022, making right now a critical time to prepare for the challenges and opportunities ahead. The series grew out of 18th Digitech’s existing partnerships with the webinar’s co-sponsors. Each episode in the series touches on a distinct topic in the field.

Shipping 147

Shipping Checkout Merchant Services Customer Experience 147

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Niche audience targeting Mass marketing is no longer necessary, or even necessarily desirable, in the digital age. With over 4.95

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Inside Retail

FEBRUARY 28, 2024

Matthew Horn, – group GM, customer and digital, with Country Road Group – tops the rankings of Inside Retail’s 2024 Top 50 People in E-Commerce , sponsored by CouriersPlease. A self-described “accidental digital native” Horn left a career in corporate law to join the early leadership teams at The Iconic and Uber Australia.

Fulfillment 279

Fulfillment Fashion Customer Experience Management 279

Inside Retail

APRIL 29, 2024

The Publicis Sapient Digital Commerce Survey 2024 found that Australian consumers are the second most likely, after the UK (59 per cent), to switch brands over digital experience – with over half (53 per cent) switching brands if they’re not satisfied with their digital commerce experience.

Consumer 130

Consumer Customer Experience Finance Supermarket 130

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. Looking to dig deeper into unified commerce strategies and implementation?

Payment Services 287

Payment Services Consumer Accounting Promotions 287

Inside Retail

APRIL 22, 2024

Department store Myer has reportedly fired more than 50 head office staff across its digital, IT, and e-commerce teams as it offshores their functions to India. Another source said that Myer is looking to further reduce the workforce in the digital department as Barnard wants to offshore further functions.

Department Stores 264

Department Stores Management 264

RIS News

SEPTEMBER 26, 2023

Ralph Lauren Corporation is expanding in Canada with the launch of dedicated digital commerce and the first Ralph Lauren store in the country.

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The Retail Creative and Consulting Agency

NOVEMBER 9, 2021

Digital retail can take shape in different forms. This is to emphasize that digital retail does not solely mean a website. In fact, many shoppers plan to shop digitally without engaging in a website at all. What digital solution can address this consumer desire? It is a strong part of a digital retail purchasing point.

Consumer 52

Consumer Shopping Planning Promotions 52

Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. Many e-Commerce sites have experienced increases in traffic and sales volumes equivalent to the holiday period in a normal year. According to the U.S.

Merchant Services 145

Merchant Services Department Stores Consumer Fashion 145

Retail TouchPoints

APRIL 17, 2024

As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how businesses understand user intent. Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions.

Target Market 291

Target Market Marketing Consumer Customer Experience 291

Retail TouchPoints

JANUARY 31, 2024

Fanatics Commerce , the fan gear designer, manufacturing and retail division of the Fanatics digital sports platform, has made three new executive appointments to drive its next phase of growth. In the C-level, Fanatics Commerce has appointed Valerie Love as its new Chief People Officer and Justin Tsai as Chief Product Officer.

Fulfillment 206

Fulfillment Customer Experience ATS 206

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

SEPTEMBER 4, 2023

To ensure they have the capacity to meet that demand and to see the benefits from those sales in their own revenue growth, digital commerce teams must scale their own technology capabilities to match. Integrations lie at the core of composable commerce as the source of both its potential and its vulnerabilities.

Payment Services 246

Payment Services Customer Experience Management Shopping 246

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

Social Commerce 241

Social Commerce Inventory Management Customer Experience Payment Services 241

Retail TouchPoints

MARCH 20, 2024

In a recent shake-up in the digital marketing and advertising world, Google vowed to officially do away with cookies , affecting 1% of Chrome users to start, then eventually cutting off cookies for everyone who uses the Chrome browser by the end of the year. Conversational commerce. What is Conversational Commerce?

Advertising 258

Advertising Consumer Marketing Customer Experience 258

Retail TouchPoints

JANUARY 5, 2024

Walmart has teamed up with gaming development platform Unity to offer its developers the ability to integrate Walmart commerce functionality into the games and apps they build. This isn’t Walmart’s first move into the realm of what it calls “immersive commerce.” More than 1.1 billion downloads each month. 8, in a statement. “By

Apparel 252

Apparel Management Social Commerce ATS 252

Retail TouchPoints

SEPTEMBER 12, 2023

Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to be truly agile, which is particularly troublesome when considering the ever-emerging challenges of today’s commerce landscape. What Does it Actually Mean to Go Through a Transformation? How to measure success?

Returns 267

Returns Management Planning Marketing 267

Retail TouchPoints

AUGUST 9, 2022

Chico’s FAS , parent company of Chico’s , White House Black Market and Soma , has entered two new partnerships to continue its digital transformation. More than 40% of all Chico’s FAS purchases are made online, and the company has made significant investments over the past two years to enhance its digital ecosystem.

Location 285

Location Planning Marketing Management 285

365 Retail

JUNE 13, 2022

Hobbycraft , the UK’s largest arts and craft retailer, has partnered with leading digital commerce agency, Astound Commerce , to create a transformational ecommerce platform designed to power business growth, while inspiring its customers and empowering them to create.

Fulfillment 52

Fulfillment Customer Experience Management Store Operations 52

Inside Retail

MARCH 19, 2024

Founded in Melbourne in 1948, men’s tailoring business Peter Jackson has entered a new phase of growth with three new stores opened so far this year and six more confirmed to open by the end of 2024, as well as a digital relaunch that is already underway. Largely, it’s about scaling our internal operation,” he added.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

NOVEMBER 20, 2023

David Jones , the Australian premium department store, has digitized its merchandising and buying process as part of its broader Vision 2025+ strategy.

Department Stores 275

Department Stores Accessories Planning Shopping 275

Retail TouchPoints

OCTOBER 13, 2023

Video-First Commerce: Shopping on Video Short videos are not just for amusement; they’re driving commerce. Businesses are integrating commerce technology into these videos, making it easy for viewers to buy products they see. Following this experience, he joined Tokyo Listed DeNA Co.

Marketing 290

Marketing Returns Consumer Shopping 290

Inside Retail

OCTOBER 31, 2023

Nine in 10 of the best-selling days for e-commerce retailers come in the same quarter. For digital commerce stores on Salesforce Commerce Cloud, we recommend using staging previews and creating a staff-specific customer group to test in production. In e-commerce, speed cannot be overstated.

Promotions 242

Promotions Planning 242

Retail TouchPoints

MARCH 25, 2024

NBCUniversal has unveiled a series of new capabilities aimed at “bringing television advertising into the performance marketing future” and enhancing TV-enabled commerce opportunities as it readies for the kickoff of the Summer Olympics on July 26, 2024. NBCU’s new Virtual Concessions ad format.

Checkout 262

Checkout Advertising Marketing Shopping 262

Retail TouchPoints

NOVEMBER 30, 2023

Leading media company Hearst is “embracing the digital economy,” with plans to develop an ecommerce marketplace for its publications across fashion, do-it-yourself (DIY), home improvement and lifestyle. “Their new Vtex-powered platform is redefining the industry. . “Their new Vtex-powered platform is redefining the industry.

Fashion 217

Fashion Customer Experience Planning Management 217

Inside Retail

APRIL 4, 2024

Did you know that international e-commerce spending is expected to surge this year? It’s the latest signal that a major opportunity is coming for retailers, reinforcing estimates that the cross-border e-commerce market will reach US$7.9 So, how can Australian e-commerce companies make sure that they get their piece of the pie?

Merchant Services 130

Merchant Services Payment Services Social Commerce Checkout 130

Retail TouchPoints

JANUARY 12, 2024

Social commerce value will keep on growing. The value of social commerce continues to grow rapidly and is shaping the future of online retail. According to research from Accenture , social commerce is expected to outpace traditional ecommerce, growing 3X faster and reaching an impressive $2.9

Social Commerce 297

Social Commerce Beauty and Health Advertising Merchant Services 297

Retail TouchPoints

JANUARY 2, 2024

One way for brick-and-mortar stores to stay ahead of the competition is to expand into digital product. The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. of ecommerce sales in 2024.

Customer Experience 244

Customer Experience Consumer Marketing Accounting 244

Inside Retail

APRIL 22, 2024

Department store Myer has laid off head office staff across its e-commerce and operations teams as it offshores functions to India. In 2017, the Australian Financial Review reported that Myer slashed 50 jobs by outsourcing its contact centre and digital services functions.

Department Stores 279

Department Stores Management 279

Retail TouchPoints

OCTOBER 4, 2023

Investing in digital channels can make the difference between a highly profitable pivot and stock waiting in the warehouse for the end-of-season sales. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

Merchant Services 263

Merchant Services Social Commerce Checkout Payment Services 263