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Seen and Heard at #NRF2024: 5 Trends from the Big Show

Retail TouchPoints

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. The top five themes include: 1.

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

Hyken

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic.

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From styling Beyoncé to a Paris salon: The rise of Marie France Van Damme

Inside Retail

Van Damme recently presented her new Spring/Summer 2024 collection by private appointment during Paris Fashion Week, where she met with stylists, editors and buyers. Wear it with your jeans, on the streets of Europe,” she added. We are also in talks about opening a store in Doha, Qatar,” she revealed.

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How to Use Influencer Marketing to Increase Customer Loyalty

Independent Retailer

Word-of-mouth marketing, such as these campaigns, has a 37 percent higher customer retention rate than traditional advertising. The main goal of this tactic is to gain exposure and get new customers. Word-of-mouth marketing, such as these campaigns, has a 37 percent higher customer retention rate than traditional advertising.

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6 of the Best Ways to Retain Customers in Retail

Indigo 9 Digital

If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base. Are you leaving money on the table that could come from customers you already have? If you are here are six tips you should consider to increase your customer retention rate. Sell great products.