Inside Retail

APRIL 30, 2024

When we set about this project, it was to look at the way we connect with our customers. Customer details and order details were across many different systems,” explained Ratcliffe. And certainly, through peak trade, that can pose some challenges to the customer experience,” said Kyle Grimshaw, head of stores at RM Williams.

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Inside Retail

MARCH 14, 2024

In an era when consumers expect brands to respond rapidly to queries about products, delivery schedules and any other interaction, a growing number of retailers are turning to interactive voice response (IVR) systems to enhance customer experience.

Customer Experience 246

Customer Experience Consumer Marketing ATS 246

Inside Retail

MARCH 13, 2024

Spanish retailer Mango is honing in on adaptable clothing to help customers adjust to wild swings in temperature as climate change makes fashion less seasonal, Chief Executive Toni Ruiz told Reuters. “More and more the customer is going to look for what they need at that moment.”

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Fashion Location Consumer Shopping 264

Retail TouchPoints

MARCH 28, 2024

merchants worth an estimated $30 billion that will lower the interchange fees (commonly referred to as swipe fees) that merchants are charged when customers use credit or debit cards. After nearly 20 years of litigation, Visa and Mastercard have reached a settlement with U.S. The antitrust settlement is one of the largest in U.S.

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Merchant Services Point of Sale Management Consumer 219

Inside Retail

AUGUST 30, 2021

According to a report in the AFR , Crocs lodged an action against Mosaic Brands in the Federal Court of Australia claiming it has misled and deceived customers by selling ‘fake’ Crocs alongside ‘real’ Crocs, and has “fragrantly disregarded” its trademark to make a profit by using its design.

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Accounting Promotions Accessories Fashion 236

Inside Retail

OCTOBER 26, 2023

The Byron flagship store was created in collaboration with Avant Mater design studio duo Luchi Alfonso and Jordi Sanchez, exploring sustainable materials and using the ‘oo’ from Twoobs to reference the circular economy symbol and the brand’s ethos.

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Fashion Consumer Accessories 246

Retail TouchPoints

SEPTEMBER 21, 2023

With Walmart’s new subscription service , customers can now receive thousands of everyday essentials at their preferred cadence, whether that be every two weeks or every two months. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service. Photo courtesy Walmart)

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Checkout Returns Apparel Location 260

Inside Retail

APRIL 24, 2024

I hadn’t seen any reference brand or competition in the Australian market, so I put the idea forward to him, that I wanted to bring Oakberry to Australia, and he loved the idea. We have started this new journey throughout our store network and received early feedback from customers to see what would perform well through other retailers.

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Supermarket Beauty and Health Marketing Shopping 239

Inside Retail

JANUARY 10, 2024

. “We are stocking a small range of Australian-themed summer entertaining merchandise throughout January, which is popular with our customers for sporting events such as cricket and tennis, as well as for the Australia Day weekend,” a Coles spokesperson told Canberra Times.

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Supermarket Consumer 325

Retail Wire

JULY 20, 2022

Calls for a boycott of Walgreens are growing after two incidents where workers at different stores refused to sell customers condoms and oral contraceptives. We require the employee to refer the transaction to another employee or manager on duty who will complete the customer’s transaction.”.

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Management ATS 189

Retail Wire

OCTOBER 4, 2023

Spring emphasized the importance of product curation and delivering an enhanced customer experience, referring to retail as a form of theater. Bloomingdale’s is identified as a growth driver.

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Department Stores Customer Experience 113

Inside Retail

MARCH 17, 2024

When McDonald’s first opened for business in the 1940s, its workers stood at physical counters, its burgers and fries were listed on paper menus, and its customers paid cash to its human cashiers. ” Generative AI already powers much of the restaurant operations and personalised pitches made from internal profiles of customers.

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Kiosk Payment Services Inventory Management Location 130

Retail Gazette

JANUARY 11, 2024

An investigation by the ICO found that 79 million emails and 1 million texts sent by the food delivery company “lacked proper consent” as customers were not aware they had opted in to receive the marketing messages. “Customers weren’t told exactly what they’d be opting into, nor was it clear how to opt out.

Marketing 105

Marketing 105

Retail TouchPoints

APRIL 18, 2024

Tech-First Thinking Technology-first thinking refers to a mindset where technology is considered the primary driver or enabler of innovation, problem-solving and business strategy. For retailers, this means constantly examining how technology can improve their business and the way they serve their customers. and around the world.

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Fulfillment Marketing Returns Supermarket 270

Retail TouchPoints

SEPTEMBER 13, 2023

For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. This can be as simple as adding a logo or digital receipts to each outgoing payment, thereby helping to jog customers’ memory and greatly reducing the odds of confusion when the bank statement arrives.

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Payment Services Customer Experience Customer Retention Consumer 256

Inside Retail

OCTOBER 10, 2023

Google and Apple have been opposing the government’s move to designate them as payment providers, saying customers only use their phones to use cards issued by banks to make payments.

Payment Services 278

Payment Services Finance Promotions Planning 278

Retail Focus

FEBRUARY 12, 2024

Thomas delved into the Richard James archives with the brand’s Creative Director Toby Lamb for references that appear throughout – the polka dot carpet leading to the first floor, striped curtains echoing silk ties, and custom rugs inspired by pocket square designs across the years.

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Location Planning Management ATS 147

Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform.

Fulfillment 147

Fulfillment Customer Experience Shipping Management 147

Retail TouchPoints

MARCH 21, 2024

Scalability refers to the ability to increase or decrease cloud resources as needed to meet changing demand, and it’s essential for modern ecommerce platforms. Here are three key components of a well-managed ecommerce cloud strategy.

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Planning Customer Experience Management Promotions 222

Inside Retail

MAY 29, 2023

Meg’s Flowers is an online retailer owned by Flowerscorp that receives customer orders for floral and other gift products through its location-based websites or via its Brisbane call centre. The business does not operate any local shopfronts and fulfils orders through its network of subsidiaries.

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Fulfillment Location Consumer 130

Retail TouchPoints

OCTOBER 26, 2023

Returns, also referred to as reverse logistics, have been steadily growing in tandem with the growth of ecommerce. Online returns in particular are an expensive proposition for retailers, and Happy Returns promises to make the process easier and more cost-effective both for the retailers that use its service and their customers. “We

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Returns Merchant Services Payment Services Location 255

Retail TouchPoints

APRIL 30, 2024

Each dress in the collection features a hidden Bridgerton reference — a bee detail on the zipper and a hidden B somewhere in the gown. retailers; Luxury British cookie company Biscuiteers has designed a collection of iced lemon-flavored biscuits (a.k.a.

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Accessories Apparel Planning Marketing 229

Inside Retail

FEBRUARY 13, 2024

Temple & Webster on Tuesday recorded record results for the first half of FY24 , surpassing the 1 million active customer mark in February 2024. Co-founder and CEO Mark Coulter attributed the revenue growth to an increase in both first-time and repeat customers. This will mean maintaining quality scores and customer satisfaction.

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Advertising Marketing Promotions Management 264

Retail TouchPoints

FEBRUARY 7, 2024

Gamification refers to the incorporation of game design elements and principles in non-gaming environments. It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Focus on customer retention. Make it fun.

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Customer Retention Customer Experience Advertising Consumer 260

Retail Focus

JANUARY 27, 2022

Unique cultural references are instilled in bespoke design features of both the interior and exterior. The impactful metal façade, inspired by optical art and crafted from overlapping graphic motifs of a Hermès print and an abstract jungle landscape, appears to vibrate as customers pass by.

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Accessories Fashion Location ATS 246

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

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Marketing Customer Experience ATS 299

Retail TouchPoints

APRIL 12, 2024

The story goes that back in December 2023, an average citizen (who refers to himself as MrConsumer) spotted a bargain on Royal Dansk Butter Cookies (the ones that come in the round metal tin) and ordered themselves a 10-pack for the total price of $25.50 (after a $4.50 What Happened? retailer discount). It could be worse, though.

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Payment Services Checkout Shipping Point of Sale 206

Retail Focus

OCTOBER 29, 2021

We are ready to bring magical moments to our customers, however they wish to celebrate this year, with our Christmas of Dreams. We know our customers have been dreaming of being together, so we are looking forward to hosting friends and families at Selfridges to celebrate even more extraordinary experiences this festive season.”

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Management Shopping ATS 312

Inside Retail

APRIL 17, 2024

With EQ, or emotional intelligence, it’s all about being authentic and connecting with people, while RQ, or resilience, refers to the ability to adapt to change. When it comes to IQ, or intelligence, McKenna said it’s no longer about book smarts, but rather, the ability to join the dots. Finally, she defines HQ as the hope quotient. “We

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Supermarket Marketing Location Management 241

Inside Retail

MARCH 26, 2024

This underserved segment represents huge potential, offering substantial benefits from both a customer and business-to-business (B2B) perspective. Clothing returns – which are high, due to bracketing, in which customers buy several sizes – take around three times longer to inspect. Returns aren’t great for consumers or vendors.

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Returns Supply Chain Management Accessories Customer Experience 130

Retail TouchPoints

NOVEMBER 20, 2023

billion , and comp store sales increased 6% , helped by increases of 9% at HomeGoods and 7% at Marmaxx (referring to U.S. Customer traffic was up across all divisions, our overall apparel sales remained very strong, and home sales were outstanding and accelerated sequentially versus the second quarter. stores for both divisions). “I

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Apparel Department Stores Wholesale Consumer 252

Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance.

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Markdowns Promotions Planning Target Market 264

Inside Retail

MAY 11, 2023

“We’re going to be smart, but we’re going to continue to grow in those markets so we can be there for fans,” Bader said, referring to customers, in a May 5 interview at Berkshire’s annual shareholder weekend in Omaha, Nebraska. ” Dairy Queen sales topped $5.7 billion last year, up from more than $5.5

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Marketing ATS 243

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Inventory Management 250

Inventory Management Telecommunications Location Marketing 250

Inside Retail

JANUARY 18, 2023

“The partnership with Myer, through their store network and online platform, provides an opportunity for our brands to showcase great products to our core customer,” said Country Road Group CEO, Raju Vuppalapati. Country Road Group sales grew by 26.6

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Returns Department Stores Accounting Consumer 246

Retail TouchPoints

NOVEMBER 28, 2023

Now the personalization magic happens at a 365,000-square-foot facility with 500 machines that customize a catalog of 40,000 SKUs. Here’s a peek behind the curtain at how PersonalizationMall delivers 10 million unique items to customers every year — many of them right now, during the holiday rush. Ornaments being personalized.

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Payment Services Shipping Marketing Inventory Management 245

Retail TouchPoints

SEPTEMBER 15, 2023

“We’re focused on building a world with blended realities, built on chain (referring to the blockchain), that gives consumers new ways to express themselves through fashion while championing the global talent we believe will lead the luxury fashion houses of the future.

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Fashion Accessories Apparel Consumer 263