Retail Focus

NOVEMBER 8, 2021

Bringing a dose of joy to the streets of Knightsbridge, the festively vibrant window displays are adorned with glistening lights and hand painted baubles that wrap around the flagship store. A desirable edit of luxury giftable items are showcased in the windows, from stocking fillers to iconic Harvey Nichols hampers.

ATS 310

ATS 310

Inside Retail

JULY 19, 2022

“Overall, the return to retail has made it clear how important the customer experience is in drawing people back. Throughout Covid lockdowns, customers missed the immersive, physical aspect of retail. Savvy brands know that retail goes beyond just selling products on a shelf – it’s about engaging and entertaining customers.

Promotions 246

Promotions Returns Customer Experience Supermarket 246

Retail TouchPoints

APRIL 6, 2022

Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer. These warehouses often felt sterile and unapproachable for customers, offering cheap prices but no real experience.

Location 297

Location Consumer Department Stores Outdoor 297

Retail TouchPoints

MARCH 7, 2024

million in cash for the Zulily website and domain names, trademarks, tradenames, customer database, social media accounts and software, and said in a statement that it expects the Zulily site to be “fully functional” by the end of Q2 2024. Beyond paid $4.5 and rebranded the current Overstock.com website to BedBathandBeyond.com.

Planning 255

Planning Home Furnishings Jewelry Fulfillment 255

Retail Focus

NOVEMBER 2, 2022

8 continues its mission to bring consumers face-to-face with sleep solutions. The new Stratfield store features a design lounge, allowing customers to tailor the bedroom of their dreams with advice from our in-store experts. These premium products are eco-friendly, hypoallergenic, and plant-based.

Boutique 182

Boutique Consumer Shopping Location 182

Retail TouchPoints

AUGUST 23, 2022

In its 32 locations across 12 states, outdoor specialty retailer Sun & Ski Sports can easily share customer-facing content that’s specific to the season and its stores’ individual regions, via a partnership with Carousel Digital Signage. Approximately 95% of Sun & Ski Sports’ content runs on consumer-facing displays. “A

Sporting Goods 208

Sporting Goods Specialty Retailers Outdoor Location 208

Retail TouchPoints

APRIL 19, 2023

Many retailers still face the challenge of employees not wanting to return to the office, according to Cynthia Hirsch Ortiz, International President of Retail Design Institute. But “for creative positions, it is so important to be able to have face-to-face interaction to spark creativity and idea flow.”

Visual Merchandising 220

Visual Merchandising Marketing Planning Shopping 220

Dezeen

APRIL 9, 2024

Five vanity rooms are each clad in distinctive coloured onyx or marble A teardrop-shaped column is located in the centre of the store, while boulder-like plinths positioned around the space are used for product displays. The textured display plinths were developed with a bespoke fabricator based in New York, who CNC-carved the forms.

Store Layout 90

Store Layout Boutique Location ATS 90

Inside Retail

DECEMBER 20, 2023

Williams has endeavoured to create a warm and inviting shopping experience for customers. The elegant new store is set to provide new and existing customers with key pieces from the brand’s Spring/Summer 2023 collections, which have been crafted for men and women. This is in service of creating a calmer shopping experience.

Promotions 130

Promotions Shopping Fashion Returns 130

Retail TouchPoints

MAY 18, 2021

Many top-tier cannabis brands are changing the face and culture of their cannabis brick-and-mortar experience through the use of the following design elements typically implemented by high-end retailers: Reimagined Floorplans. Centrally positioned display cases and warm specialty lighting have reimagined the traditional “head shop” floorplan.

Boutique 299

Boutique Jewelry Customer Experience Point of Sale 299

Inside Retail

JUNE 26, 2023

Moreover, established high street retailers are facing new competition from previously pureplay brands, like home-grown luggage label July, expanding their offer offline and creating more choice for consumers who prefer the tactile experience of browsing and selecting products. “A

Kiosk 237

Kiosk Consumer Outdoor Returns 237

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. What are they shopping for in each department? What are they doing in-store?

Customer Experience 294

Customer Experience Location Apparel Shopping 294

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail Focus

MARCH 31, 2022

FoundPop will be exhibiting at the 2022 Visual Merchandising and Display Show. Stylish, flexible, cost effective and customer focused, FoundPop’s rental service provides the ideal solution for existing and emerging brands to meet challenges facing the new retail environment. Register for free entry here.

Visual Merchandising 130

Visual Merchandising ATS Department Stores Fashion 130

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. Best areas to focus on are merchandising and display compliance, associate knowledge and recommendations, shelf execution, and shopper sentiments. Are they restocking and fixing displays when they see a problem?

Customer Experience 141

Customer Experience Visual Merchandising Promotions Location 141

Retail TouchPoints

APRIL 30, 2024

The full slate of Bridgerton -inspired products will be on display May 11 when the Bridgerton Promenade takes over New York City’s Gansevoort Plaza, transforming the public space into a Regency-era market. The day-long event will be open to the public from 11 a.m. with entrance on a first-come basis.

Accessories 224

Accessories Apparel Planning Marketing 224

Retail TouchPoints

APRIL 25, 2022

eBay UK Features ‘Imperfect’ Products from North Face, Puma and More. The new destination on eBay’s UK site features a curated range of clothes, shoes and accessories with slight defects from more than 100 brands including North Face , Off White , Puma , Fila , Versace and Givenchy. Items are available at up 60% off retail prices.

Fashion 268

Fashion Apparel Supply Chain Management Accessories 268

Retail TouchPoints

MARCH 31, 2023

Additionally, the retailer is reportedly facing a $1 billion class action lawsuit that claims its Buy Box has been used to direct sales to its own products rather than help shoppers find the best deal, according to CNBC. We always work to feature offers that provide customers with low prices and fast delivery.”

Fulfillment 297

Fulfillment Consumer Planning ATS 297

Retail TouchPoints

JULY 27, 2022

RTP: What challenges have retailers faced regarding designing a connected store journey? Avery : A lot of the same challenges faced by my team as we focus on creative and development with a heavy focus on UX — many retailers face the same things when they’re trying to understand the customer and work backwards.

Consumer 237

Consumer Kiosk Customer Experience Outdoor 237

365 Retail

FEBRUARY 26, 2024

Despite facing challenges, the high street’s significance as a community and economic staple is unwavering, symbolising not only a centre for transactions but also a space for communal engagement and belonging. In doing so, we not only create retail environments that attract customers but also build loyalty that lasts.”

Visual Merchandising 120

Visual Merchandising Shopping Returns Marketing 120

Retail TouchPoints

MAY 17, 2023

While the brand has established an extremely loyal customer base online, Boll & Branch is ready to spread the word about its mission via brick-and-mortar. From the moment we met the Boll & Branch team, we felt connected to their brand and mission and wanted to provide a space for their customers to feel the same way.

Customer Experience 248

Customer Experience Consumer Visual Merchandising Planning 248

Retail TouchPoints

MAY 18, 2023

Think Local Local inventory ads allow brands to display information about products — stock levels, store opening times and directions — to shoppers in their local area. A great tip here is to understand how the information displays in the listings, because that’s what the end user actually sees.

Advertising 250

Advertising Promotions Checkout Marketing 250

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

Point of Sale 173

Point of Sale Checkout Store Layout Customer Experience 173

Retail TouchPoints

MAY 31, 2021

Owners must ensure that their stores are safe for both employees and customers and comply with pandemic-era mandates. This empowers businesses to respond immediately to keep their customers safe and comfortable. Many stores have posted marks on their floors to remind customers to stand at least six feet apart. Social Distancing.

Store Layout 149

Store Layout Kiosk Point of Sale Advertising 149

Retail Focus

NOVEMBER 7, 2023

58% are influenced by excellent past customer service. A report by The Business of Fashion reveals that 31% of luxury shoppers visit physical stores at least monthly, favoring the tangible benefits of face-to-face interactions. Furthermore, 68% prefer a physical store when it comes to customer service.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

Dezeen

MARCH 10, 2024

A few blocks from the ocean, the Malbon store in Coconut Grove serves a large customer base for the brand in South Florida – a popular golfing destination thanks to year-round warm weather. In retail stores, there is a predominantly unchanging relationship between salesperson and customer," Levin said. "In

Boutique 84

Boutique Accessories Accounting Location 84

Inside Retail

MAY 1, 2024

The company developed a ‘Perfect Fit Algorithm’, which calculates a custom pattern based on only height, weight, age and shoe size, with 95 per cent accuracy. This improved the customer experience massively and allowed us to scale globally. Customers can always request adjustments for the perfect fit.

Customer Experience 130

Customer Experience Apparel Shopping Accessories 130

Retail TouchPoints

APRIL 22, 2024

Twenty-five years ago, Tariq Farid saw some fruit displayed in a unique way at an event. We had a customer walk into our first store in East Haven, Conn. I would go on the road with my dad to visit stores and help open new ones, so I learned a lot at a really young age about customer experience and service. times a year.

Fulfillment 225

Fulfillment Marketing Consumer Shopping 225

Wiser

SEPTEMBER 12, 2022

Retailers and brands are facing the same challenges. You might have the best products or prices on the market, but if your stores are bland or the products are poorly displayed, people will look elsewhere. The purpose of visual merchandising is to draw in and engage customers, so that they might make purchases.

Visual Merchandising 148

Visual Merchandising Point of Sale Cross Merchandising Apparel 148

Wiser

APRIL 5, 2024

Furthermore, the dialogue around adopting uniform customer engagement strategies is growing, with a focus on synchronizing in-store engagement with online content to deliver a seamless brand journey.

Store Operations 78

Store Operations Consumer Returns Customer Experience 78

Inside Retail

JUNE 14, 2022

Major Australian retailers use ‘invasive’ technologies to capture customers’ sensitive biometric data according to consumer rights group Choice. Among the 25 retailers surveyed, Kmart, The Good Guys and Bunnings were found to use facial recognition technology to identify customers who enter stores.

Consumer 130

Consumer ATS 130

Retail Focus

DECEMBER 3, 2023

We may still be some way off robots doing our shopping for us Widespread benefits if used properly Jo Causon, chief executive of The Institute of Customer Service, the UK-facing independent professional membership body for customer service, is upbeat about the relationship between AI and retail.

Advertising 147

Advertising Shopping Promotions Checkout 147

Retail Focus

FEBRUARY 6, 2023

EuroShop will showcase innovative solutions from exhibitors designed to help retailers adapt to the changing customer habits and needs. These cutting-edge solutions will help retailers optimize customer loyalty and stay ahead of the curve in an ever-evolving market. Materials & Surfaces will be displayed in Hall 13.

Visual Merchandising 303

Visual Merchandising Payment Services Management Marketing 303

Retail TouchPoints

NOVEMBER 10, 2021

The customer journey may start online browsing and finish offline in the store, or the customer may go in-store to see and try the products before buying online with the option for home delivery. They get to meet face-to-face. Displays that require information or action from the consumer are key!

Visual Merchandising 252

Visual Merchandising Consumer Shipping Shopping 252

Inside Retail

JANUARY 16, 2024

We are stocking a small range of Australian-themed summer entertaining merchandise throughout January, which is popular with our customers for sporting events such as cricket and tennis, as well as for the Australia Day weekend,” a Coles spokesperson told Canberra Times.

Supermarket 264

Supermarket Accessories Apparel Marketing 264

Retail Focus

MAY 3, 2022

While retailers in the UK still face many challenges, there are plenty of opportunities for those who wish to start small. Further, learn customer behaviour and study the effective ways to attract customers. . Think about packaging, the interior design of your shop, the window displays, and your website.

Shopping 233

Shopping Accounting Planning Finance 233

Retail TouchPoints

FEBRUARY 9, 2024

That might include customers loitering in high-value areas or behaving aggressively (or in a manner intended to distract store employees). Events like a large group of customers walking into a jewelry department just before closing can also raise alarm bells, putting store personnel on alert.

Loss Prevention 251

Loss Prevention Jewelry Customer Experience Management 251