Inside Retail

JANUARY 16, 2023

Inside Retail managing editor of premium and features Heather McIlvaine said it’s been a standout year for retail, with high levels of consumer spending fuelling growth, innovation and investment across the industry. Customer Experience of the Year – Small. Customer Experience of the Year – Medium to Large.

Customer Experience 246

Customer Experience Returns Management Consumer 246

Retail TouchPoints

DECEMBER 14, 2020

“For 30 years, design:retail has been the trusted industry voice for retail designers, an incubator of thought-provoking ideas and an advocate for innovation in retail design,” said Adam Blair, Editor of Retail TouchPoints , in a letter to readers.

Visual Merchandising 260

Visual Merchandising Customer Experience Management 260

Inside Retail

JANUARY 11, 2022

Customer Experience of the Year – Small. Customer Experience of the Year – Medium to Large. Inside Retail is thrilled to announce this year’s finalists for the upcoming Retailer Awards presented by Commonwealth Bank. Celebrity Ink Greencross Pet Wellness Salvos Stores Sportitude Supabarn.

Customer Experience 264

Customer Experience Fashion Management 264

Retail Assist

MAY 17, 2021

Recently I've attended several roundtable events, webinars and had numerous conversations with clients, editor and retail influencers and I would say there are two key themes coming out of these discussions: The importance of data. Delivering a great customer experience in store. The post Are You Being Served?

Customer Experience 52

Customer Experience Outdoor Returns Marketing Spend 52

Retail Customer Experience

MARCH 6, 2024

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories).

ATS 81

ATS 81

Hyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. It’s time to start driving better customer experiences today.

Customer Experience 67

Customer Experience Advertising Shipping Promotions 67

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supply Chain Management 303

Supply Chain Management Customer Experience Shipping Management 303

Retail Customer Experience

JANUARY 31, 2024

At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today, sat down with Frank Anzures, product manager at Epson America Inc., to discuss the trends, challenges and opportunities for the self-service industry.

Management 77

Management ATS 77

Inside Retail

MARCH 1, 2023

“The judges were particularly impressed by Ellie’s innovative use of data and customer feedback to drive product development and marketing decisions, her commitment to stocking Australian- and female-owned brands, and her many partnerships with the likes of Upparel, i=Change, TerraCycle and Green Friday.”

Fashion 130

Fashion Customer Experience Management Marketing 130

Retail Technology Review

NOVEMBER 4, 2126

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience.

Customer Experience 28

Customer Experience Management ATS 28

Inside Retail

FEBRUARY 12, 2024

Led by the brand’s ‘showroom editors’, the term it uses for its sales associates, attendees were given detailed explanations of the brand’s products, from Boy Brow to Cloud Paint. I think that was the great thing about today’s excursions – seeing the different ways you [as a retailer] can execute on that,” Horn elaborated.

Point of Sale 130

Point of Sale Shopping Grocer Consumer 130

Retail TouchPoints

NOVEMBER 29, 2023

The bottom line is that that landlords, or owners of retail real estate, need to shift their cultural makeup so they’re no longer “librarians” and more “editors,” according to Denz Ibrahim, Head of Retail and Futuring at LGIM Real Assets. The goal was to go beyond just buying products on shelves and reframing the customer experience.

Shopping 262

Shopping Kiosk Consumer Fulfillment 262

Retail TouchPoints

MARCH 6, 2024

They also wanted to “go beyond just buying products on shelves and reframing the customer experience. That means being much more content-focused and more audience-focused.” The goal was to “ reframe for minimum CapEx, maximum impact, and reframe the role of the asset in the town,” Ibrahim explained.

Shopping 258

Shopping Merchant Services Kiosk Consumer 258

Retail TouchPoints

SEPTEMBER 16, 2021

“We know that customers today are increasingly looking to shop in the moment, both on and off our platforms,” said Sarah Henry, Senior Director of Content and Influencer Marketing at Walmart in a statement. “We We are focused on meeting customers where they are discovering inspirational content and enhance the customer experience.

Social Commerce 258

Social Commerce Shopping Planning Consumer 258

Retail Minded

MARCH 28, 2024

The switch to digital document management, particularly online PDF editors for contracts, promises more than a mere upgrade; it is a transformative stride toward streamlined operations. With online PDF editors at your disposal, gone are the days of laborious paper trails that delay negotiations, decisions, and payments.

Payment Services 52

Payment Services Management Customer Experience Consumer 52

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

Home Furnishings 276

Home Furnishings Advertising Consumer Customer Experience 276

Retail TouchPoints

APRIL 23, 2021

“We are proud to continue the legacy of the 40 Under 40 Awards program, recognizing the achievements and outstanding work of the retail industry’s next generation of leaders,” said Jessie Dowd, Senior Editor of Retail TouchPoints. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

Management 325

Management Marketing Customer Experience ATS 325

Hyken

FEBRUARY 6, 2024

It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 76

Customer Experience Planning Management ATS 76

Retail TouchPoints

AUGUST 8, 2023

In a recent Hit List , editor Adam Blair spotlighted five very different brands for their unique approaches to loyalty programs and strategies. Some of the most innovative examples show how the world of loyalty is evolving, and how brands can adapt their programs and experiences to better align to critical consumer trends.

Consumer 206

Consumer Shipping Planning Customer Experience 206

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Then, go into TikTok’s video editor and press the plus icon at the bottom of the screen to scroll through what songs are trending.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

APRIL 5, 2023

It’s a community gathering place and, in turn, it’s the responsibility of the owner and programmer of that center to make sure that it has all of those things that keep the customer there, brings them in more frequently and encourages them to stay longer. Embedded in that is the next iteration of shopping experience centers.

Shopping 305

Shopping Consumer Customer Experience Fulfillment 305

Retail TouchPoints

JANUARY 23, 2024

The Digitization of the Store “Turning the store into a true digital channel is actually happening,” said Nicole Silberstein, Ecommerce Editor for Retail TouchPoints during an episode of Retail Remix. “I The top five themes include: 1.

ATS 254

ATS Customer Retention Consumer Finance 254

365 Retail

SEPTEMBER 27, 2023

Leading British designer brand, Paul Smith , has partnered with enterprise headless CMS Storyblok to modernise and future-proof its website and customer experience. Storyblok also has some fantastic unique features, such as the visual editor. We found that Storyblok was the most established vendor with great developer support.

Visual Merchandising 63

Visual Merchandising Customer Experience Management Marketing 63

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Jean Shin is Director of Strategy and Content at tyntec.

Consumer 279

Consumer Customer Experience Shopping Marketing 279

Inside Retail

MARCH 6, 2023

Heubel, in discussion with Inside Retail managing editor Heather McIlvaine, highlighted the US and global retailers at the forefront of the industry who are introducing cutting edge innovations, and are shaping the way that consumers shop and spend. Successful retailers will have to offer a value proposition that is truly omnichannel. [It

Shopping 243

Shopping Wholesale Management Planning 243

Inside Retail

MARCH 2, 2022

Launching innovative podcasts, a loyalty program, and mobile app reinforced Adore Beauty as the destination for beauty discovery, whilst website personalisation transformed the customer experience,” said Peta Granger, a retail consultant and one of this year’s judges.

Customer Experience 130

Customer Experience Management Marketing 130

Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Fashion Retail

APRIL 23, 2023

Miya is a proven domain expert and leader, with extensive industry knowledge and networks built over 25 years’ experience as a journalist, editor, publisher, analyst, research director, head of … More Amazon and the Retail outlook x Miya Knights

Customer Experience 52

Customer Experience 52

Hyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. The editors of MarTech selected this response for its usefulness and have supplemented it with additional relevant content. Used the right way, it may even help you create more tailored and personalized customer experiences!

Customer Experience 50

Customer Experience Planning Management Marketing 50

A1 Retail

AUGUST 24, 2023

This year’s theme, ‘Doing More with Less: Navigating the Balance of Growth and Efficiency,’ highlights the delicate balance between cutting costs and automating processes, fostering growth, and ensuring optimal employee and customer experiences.

Customer Experience 52

Customer Experience ATS 52

Retail Assist

AUGUST 22, 2023

This year’s theme, ‘Doing More with Less: Navigating the Balance of Growth and Efficiency,’ highlights the delicate balance between cutting costs and automating processes, fostering growth, and ensuring optimal employee and customer experiences.

Customer Experience 52

Customer Experience ATS 52

Retail TouchPoints

JULY 3, 2023

The company’s copywriters have taken on the role of editors, and the time saved using AI-generated copy for PDPs enables them to focus on more valuable tasks. “AI We’re seeing roughly two weeks’ worth of work done in about two hours.” Properly used, AI doesn’t impede creativity but rather enables it, according to Flateman Posner.

Management 272

Management Payment Services Drop-Shipping Marketing 272

Hyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. However, it also means creating a better experience for customers when they come into a store.

Payment Services 118

Payment Services Checkout Kiosk Customer Experience 118

VMS

JUNE 1, 2021

Join retail veteran Toni Roeller, SVP of In-Store Environment at Dick’s Sporting Goods (DSG), and VMSD Editor-in-Chief/Associate Publisher Jennifer Acevedo as they break down DSG’s immersive, hands-on, in-store experiences.

Sporting Goods 89

Sporting Goods Visual Merchandising ATS Customer Experience 89

Small Biz Trends

AUGUST 19, 2022

In this episode of Small Biz in :15 On Location, we traveled to Austin, Texas, for ZohoDay 2022 to talk to Zoho Vice President of Marketing and Customer Experience Praval Singh. SBA Opens Business Recovery Centers in Flood Ravaged Kentucky. Recently, Small Biz in: 15 On Location, traveled to Austin, Texas for Zoho Day 2022.

Retailing Pricing 98

Retailing Pricing Location Customer Experience Management 98

Retail TouchPoints

AUGUST 25, 2023

Our regular Editors Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Is cynicism a natural facet of growing older?

Returns 215

Returns Accessories Apparel Consumer 215

Retail Assist

OCTOBER 24, 2023

We brought together esteemed experts and thought leaders for our panel discussion at our recent Client Summit, who shared their valuable insights, experiences, and strategies for achieving this delicate balance in today's challenging business landscape. Don't miss the opportunity to dive deeper into this engaging panel discussion.

Inventory Management 52

Inventory Management Customer Experience Management Planning 52