Retail Customer Experience

FEBRUARY 8, 2024

Find out how you can proactively monitor and manage all your POS terminals, kiosks, self-checkout terminals, digital signage, mobile devices and peripherals to maximize uptime and reduce service costs.

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Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Mashgin’s autonomous self-checkout is 300% faster, frictionless, and social distance-friendly. Mobile wallet usage rose 60% to account for 9.6%

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Retail Dive

DECEMBER 20, 2023

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores.

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Retail Gazette

FEBRUARY 6, 2024

Co-op is installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime. He explained that the particular stores were rendered unprofitable until new security measures including reinforced till kiosks with secure doors were introduced.

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Retail TouchPoints

OCTOBER 29, 2020

Nspire , a merchandising solutions provider, offers tools that can help retailers implement contactless checkout. Nspire provides shop fittings made to enable the placement of touchless checkout systems anywhere in the store. Once they’re ready, they can then check out without the need for any one-on-one interaction.

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Retail Wire

AUGUST 17, 2023

Trader Joe’s executives have confirmed that the company has no plans to introduce self-checkout kiosks in its stores, emphasizing their commitment to maintaining their employee-centric approach.

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Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. Self-service kiosks can offer a variety of functions outside of strictly ordering capabilities.

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Inside Retail

JANUARY 24, 2022

Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. The kiosks are often used by customers who would prefer to limit chances of Covid transmission or have weighed up whether they would be faster checking out themselves.

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VMS

DECEMBER 16, 2022

Systems to erase checkout lines are on the grow, as exemplified by these three new installations: • A Pick & Go store in Munich is Germany’s first fully autonomous, cashier-less supermarket. The new supermarket allows customers to walk in, select their items off the shelves and leave without having to pay at checkout.

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Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. Interactive kiosks are often recognized for the multiple advantages they provide their users, like convenience, privacy, and ease of use.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Secure Retail

APRIL 12, 2023

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

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Frank Mayer

JULY 30, 2021

teams with Alt36 on a market-ready self-service kiosk that offers a compliant digital payment solution for the cannabis sector. GRAFTON, WI – Alt36, a digital payments provider for the cannabis industry, has partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

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Frank Mayer

FEBRUARY 15, 2021

As standard and custom kiosks spawn innovation and provide convenience across several industries, college campuses can capitalize on many of the same benefits for students, faculty, and staff. Simplifying processes is a major advantage to self-service kiosks. Library self-checkout. Self-order kiosks in cafeteria.

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Secure Retail

APRIL 11, 2023

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

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Retail TouchPoints

JULY 27, 2022

The remodels may be part of a plan to roll out 200 completely self-checkout stores this year. Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of 2022.

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Retail TouchPoints

MARCH 22, 2021

Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S. The retailer is the first to introduce MishiPay’s checkout solution in the U.S. airport locations, using the “Scan, Pay & Go” technology from MishiPay.

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Inside Retail

APRIL 23, 2024

When I was a kid, the term ‘kiosk’ meant a building at the beach where we would go and buy ice creams and bags of candy with our loose change. The push to transform supermarkets with speedier checkout lanes and self-serving options is possibly overshadowing the fact that a local supermarket, for some people, is their community.

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Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi.

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Inside Retail

NOVEMBER 7, 2023

CEQ has also introduced an e-market online order system, which enables consumers to order items not available in store, as well as ‘HappyOrNot’ customer feedback kiosks to gauge success. It has also removed confectionary chocolate from its checkout, to further encourage healthier options.

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Retail TouchPoints

MAY 1, 2023

Each new store will feature self-checkout kiosks, in-store pickup and free clothing alterations. Uniqlo also will open Canadian locations in Ottawa and Calgary, marking the brand’s entry into those cities, though the brand already has a “strong online presence” in those markets. Localizing products for the diverse U.S.

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Retail Wire

DECEMBER 27, 2021

The Sprinkles cupcake chain has replaced cashiers with self-checkout kiosks. Tablets are replacing cahiers at some Starbucks. White Castle and Buffalo Wild Wings are testing robots that flip burgers or make chicken wings. A consultant says impatient customers are ok with it all.

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Frank Mayer

OCTOBER 12, 2020

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

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Retail TouchPoints

JANUARY 27, 2022

This initial project was focused on convenience and the integration of the digital and brick-and-mortar experiences, including via the optimization of store layouts for easier navigation and the addition of more self-checkout kiosks and contactless payment solutions, including Walmart Pay.

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Retail Focus

JULY 28, 2021

The idea eliminates checkout lines. Let’s consider first the effects of Just Walk Out on retail environments: No checkouts equals 8-12% floor space saved. No checkouts affords a more motivated customer-facing team. And Amazon now offers other retailers this same ability. The genius is the technology helps rather than deflects.

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Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Retail Times

FEBRUARY 8, 2023

Self-service checkouts provide a seamless service, displaying product details including nutritional and allergen information that could otherwise be missed, and enables fast, secure payment,” he […] “Self-service is no longer the future; self-service is the now,” says founder and CEO of Bludot Technologies Frank Kilpatrick.

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Retail Gazette

FEBRUARY 21, 2024

” The news comes after Co-op recently revealed it was installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime.

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Retail TouchPoints

JULY 12, 2023

Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

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Frank Mayer

MARCH 22, 2022

Self-sufficiency became a way of life, with consumers and patrons familiarizing themselves with programs like BOPIS as well as self-service automation like self-checkout, ordering kiosks, smart lockers, and more. Fewer employees means less workers to provide customer service, man checkouts and more. Enter automation. Conclusion.

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Retail TouchPoints

FEBRUARY 6, 2023

Amazon has paused expansion of its Amazon Fresh supermarkets and Amazon Go checkout-free convenience stores, CEO Andy Jassy told investors on an earnings call. The ecommerce giant is searching for a “format that we think resonates with customers,” with “differentiation and economic value that we like.”

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RIS News

AUGUST 3, 2023

Training new employees or investing in technologies like self-checkout kiosks or electronic shelf labels require less manual oversight can address these shortages, but both are costly. As any retailer operating in this environment knows, this deficit negatively impacts the customer experience and threatens the bottom line.

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Inside Retail

JULY 18, 2021

The Corner Store’s layout differs from other Aldi stores in Australia with simple navigation and self checkouts. Aldi Corner Store self checkouts.

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