Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

Kiosk 84

Kiosk Payment Services Outdoor Point of Sale 84

Inside Retail

JANUARY 24, 2022

Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person. The hidden productivity benefits of cash automation in the store.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

Kiosk 86

Kiosk Payment Services Location Checkout 86

Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. As customer experience strategies evolve, omnichannel methods will continue prioritizing the consumer’s demands for ease and accommodation. Autonomous Checkout. billion in 2020 to $68.01

Customer Experience 79

Customer Experience Kiosk Checkout Shrinkage 79

Frank Mayer

JULY 30, 2021

teams with Alt36 on a market-ready self-service kiosk that offers a compliant digital payment solution for the cannabis sector. GRAFTON, WI – Alt36, a digital payments provider for the cannabis industry, has partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

Merchant Services 97

Merchant Services Payment Services Kiosk Accounting 97

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Secure Retail

APRIL 12, 2023

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

Kiosk 52

Kiosk Payment Services Checkout Management 52

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 174

Consumer Checkout Kiosk Payment Services 174

Secure Retail

APRIL 11, 2023

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

Kiosk 52

Kiosk Payment Services Checkout Management 52

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

Checkout 230

Checkout Payment Services Kiosk Advertising 230

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 199

Payment Services Inventory Management Checkout Loss Prevention 199

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi.

Payment Services 295

Payment Services Checkout ATS Kiosk 295

RIS News

AUGUST 3, 2023

As any retailer operating in this environment knows, this deficit negatively impacts the customer experience and threatens the bottom line. Training new employees or investing in technologies like self-checkout kiosks or electronic shelf labels require less manual oversight can address these shortages, but both are costly.

Kiosk 75

Kiosk Checkout Customer Experience 75

Frank Mayer

OCTOBER 12, 2020

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

Kiosk 52

Kiosk Returns Inventory Management Checkout 52

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 231

Shopping Checkout Payment Services Kiosk 231

Frank Mayer

MARCH 22, 2022

As the virus spread, customers were reluctant to visit stores and engage in close contact with others. Self-sufficiency became a way of life, with consumers and patrons familiarizing themselves with programs like BOPIS as well as self-service automation like self-checkout, ordering kiosks, smart lockers, and more.

Kiosk 80

Kiosk Checkout Returns Customer Experience 80

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 325

Payment Services Checkout Fulfillment Kiosk 325

Retail Assist

MARCH 18, 2024

Frictionless Checkout Experiences Redefining the checkout process to be faster, easier, and more convenient has become a top priority for retailers. At the forefront of this are tech solutions that empower employees to focus on delivering exceptional customer experiences.

Payment Services 52

Payment Services Checkout Kiosk Point of Sale 52

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

365 Retail

MAY 1, 2024

Many are integrating technology to enhance the customer experience. For example, interactive kiosks allow customers to check product availability or locate items within the store. Mobile Payments and Checkout-Free Shopping The way we pay for goods is also changing.

Payment Services 52

Payment Services Checkout Kiosk Consumer 52

Retail TouchPoints

JANUARY 25, 2021

A Capgemini survey of more than 4,800 consumers and over 950 executives from 12 major economies noted that “touchless interfaces have become integral to the customer experience in a health- and-safety conscious world, and the pandemic is offering a unique opportunity to accelerate the use of voice-based interfaces in physical settings.”

Consumer 146

Consumer Shopping Kiosk Checkout 146

Retail TouchPoints

FEBRUARY 22, 2021

This and other applications of digital technology being used in-person can fill in gaps and elevate the entire customer experience. With COVID-19 disrupting the entire customer experience, both digitally and physically, brands have an opportunity to break conventions and norms and to elevate both experiences seamlessly.

Kiosk 244

Kiosk Customer Experience Point of Sale Checkout 244

Retail TouchPoints

JANUARY 26, 2022

Malls can also deploy digital kiosks for customer service, so people don’t have to wait to talk to a customer service rep. One of the big developers has already created a digitized real-time store inventory with one-card checkout. Some of this is already being used, but some of it is still under development.

Outdoor 286

Outdoor Shopping Kiosk Customer Experience 286

Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally. IR: Can you tell us what is involved in the partnership with Conexus Studio?

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 225

Shopping Payment Services Visual Merchandising Customer Experience 225

Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%.

Payment Services 223

Payment Services Checkout Kiosk Consumer 223

Star Miconics

NOVEMBER 18, 2022

This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks. Online Ordering.

Merchant Services 52

Merchant Services Payment Services Kiosk Point of Sale 52

Inside Retail

MARCH 5, 2024

MV: The customer experience is the absolute priority and remains at the forefront of our transformation. Each week, we receive more than 10,000 customer reviews through different channels, which informs the actions we take as a business. IR : What are some of the retail fundamentals that you think are worth remembering?

Planning 130

Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Tractor Supply Co. Circle K , and AutoZone are already using 5G to connect their stores.

Sporting Goods 220

Sporting Goods Payment Services Shrinkage Point of Sale 220

Retail TouchPoints

FEBRUARY 23, 2022

In CPG and electronics specifically, Nicholson has seen a surge in in-store vending machines and loaded kiosks, like those that many airports are now outfitting their terminals with. Supporting this Amazon Go-style offering requires close alignment with tech to ensure the experience is implemented successfully.

Fulfillment 249

Fulfillment Checkout Visual Merchandising Kiosk 249

Cisco Retail

FEBRUARY 11, 2022

Francisco Market’s customers, associates, and operations all provide glimpses into the business needs retailers currently have, the capabilities that Cisco and its partners provide, and the outcomes that can be achieved through digital transformation. The Customer Experience. Outside the market. Inside the market.

Marketing 109

Marketing Checkout Kiosk Store Operations 109

V Count

FEBRUARY 2, 2024

Benefits of Queue Management Enhanced Customer Experience Nobody particularly cherishes the experience of a prolonged waiting period, especially in situations that are meant to offer quick service. This in turn can lead to higher customer retention rates as satisfied customers are more likely to return for future purchases.

Checkout 59

Checkout Management Returns Customer Retention 59

Inside Retail

OCTOBER 9, 2023

Looking closer at consumer behaviours confirms a broad shift in shopping choices and heightened customer experience expectations. That’s followed by friendly and informed staff and a positive in-store experience. However, spending alone is only part of the picture.

Consumer 130

Consumer Payment Services Beauty and Health Accessories 130

Hyken

JULY 16, 2021

To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have. However, it also means creating a better experience for customers when they come into a store. Updated Checkout Procedures .

Payment Services 116

Payment Services Checkout Kiosk Customer Experience 116

Retail TouchPoints

FEBRUARY 21, 2024

Although we want to be a hub, we can’t reach every area now.”

Beauty and Health 209

Beauty and Health Shopping Payment Services Boutique 209

Independent Retailer

NOVEMBER 11, 2021

From recruiting and onboarding to scheduling and payroll, HCM software can help minimize manual paperwork and automate processes to enable retail employees to focus their efforts on improving the customer experience.

Kiosk 80

Kiosk Checkout Management Planning 80