Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. based Shopify merchants who are already using or want to use Amazon’s fulfillment network by the end of September 2023.

Merchant Services 246

Merchant Services Payment Services Fulfillment Checkout 246

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

Returns 196

Returns Fulfillment Checkout Marketing 196

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 209

Returns Fulfillment Shipping Checkout 209

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

Shipping 216

Shipping Drop-Shipping Returns Comparison Shopping 216

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. No more lines at checkouts.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience. Think of Shipping Strategies as automated rate shopping, saving time and money.

Shipping 130

Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

DECEMBER 28, 2021

Stores will become inspiration hubs and fulfillment centers as much as they are purchase points , and ecommerce touch points such as apps and websites will be crucial facilitators for all stages of shopping. It took a pandemic to give consumers a fulfillment option it turns out they really wanted. And although [curbside] is No.

Fulfillment 260

Fulfillment Checkout Returns Consumer 260

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 244

Merchant Services Checkout ATS Fulfillment 244

Inside Retail

SEPTEMBER 21, 2021

ShipStation + Shopify Plus’ greater automation capabilities enable your brand to improve shipping efficiency, lower the number of shipments required to fulfil orders, and reduce those air and road miles. Retailers who want to optimise their checkout experience should include clear delivery windows and transparent shipping rates.

Shipping 241

Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

OCTOBER 16, 2020

Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations? According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience.

Shipping 273

Shipping Merchant Services Fulfillment Checkout 273

Retail TouchPoints

SEPTEMBER 26, 2023

At checkout, customers will be presented with several local pickup options where they can collect their item, which now include Pudo outlets. “In parallel, it also opens up new avenues for independent retailers to drive increased foot traffic and revenue streams generated by package collections.”

Location 199

Location Drop-Shipping Shipping Returns 199

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon then sends the order to the store and a retail store associate fulfills it.

Merchant Services 238

Merchant Services Fulfillment Checkout Location 238

Retail TouchPoints

FEBRUARY 6, 2024

The new store also features mobile checkout from anywhere in the store and smart mirrors in fitting rooms that identify the customer’s products, including size and color, as well as offering personalized product or styling recommendations.

Location 211

Location Shopping Fast Fashion Checkout 211

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Checkout 177

Checkout Returns Shipping Promotions 177

Retail TouchPoints

OCTOBER 27, 2022

Abercrombie is aiming to meet the needs of a changing shopper base that’s on the lookout for more convenient fulfillment options. Shoppers can choose their desired pickup location at checkout and receive a message once their order is ready through tracking updates and shipment notifications. “We

Fulfillment 147

Fulfillment Checkout Location Returns 147

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 228

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

Returns – the forecast is that returns, as ever, will increase during holiday season, but that with smart, customer-focussed returns policies, they can act as a differentiator – the research found that customers value policies such offering Buy Online and Return in Store (BORIS), extended return windows and ‘curated exchanges’ instead of returns.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. The surge in ecommerce was enough to create trepidation in the commercial real estate industry.

Fulfillment 267

Fulfillment Checkout Store Layout Consumer 267

Retail TouchPoints

OCTOBER 25, 2023

” Checkout “This is a favorite pain point in retail, so retailers need to ensure things like mobile wallet [acceptance] are super rock-solid.” That could be an on-the-spot discount or talking about frictionless returns and easier order tracking, to show a shopper how easy it is to shop with you.

Customer Experience 314

Customer Experience Returns Checkout Shopping 314

Retail TouchPoints

JUNE 2, 2023

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

Inventory Management 244

Inventory Management Management Fulfillment Supply Chain Management 244

Retail Focus

MAY 1, 2024

New and Exclusive Releases: Bright new sections near the store’s entrance that prominently spotlight Foot Locker’s latest sneaker releases and trending products, giving customers a reason to return.

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. In fact, that’s the reason one out of every five shoppers abandon their carts.

Merchant Services 232

Merchant Services Payment Services Marketing Drop-Shipping 232

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

Checkout 52

Checkout Payment Services Returns Shrinkage 52

Retail TouchPoints

OCTOBER 4, 2023

Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates.

Merchant Services 252

Merchant Services Social Commerce Checkout Payment Services 252

Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. interactions and automated return experiences. That can mean automated chatbots for WISMO [Where is my order?]

Returns 221

Returns Consumer Checkout Apparel 221

Retail Gazette

AUGUST 31, 2023

Under the Buy with Prime app for Shopify, Prime members can select “Buy with Prime” on a product’s detail page before placing their order in Shopify’s checkout. The feature gives Prime members “fast, free delivery and easy returns” according to the online retailer.

Checkout 97

Checkout Fulfillment Promotions Returns 97

Inside Retail

AUGUST 12, 2021

Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience. Together, we will fulfil our mutual goal of making online payments a frictionless and seamless experience for customers through our easy integration.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Inside Retail

MARCH 7, 2024

Other KPIs that the brand monitors include sales volumes across channels, overall revenue growth and the returns rate, which is crucial for maximising profitability and customer satisfaction. It has also enabled the brand to ship from store if an item is out of stock.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

DECEMBER 18, 2020

Key features include one-click checkout for pre-filled shopping carts, expanded payment options such as Alipay and WeChat Pay, a hassle-free returns process , and seamless omnichannel fulfillment options. “We We found the path we were going on wasn’t about finding one great software partner.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

JUNE 8, 2021

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. A better checkout process can often correct issues and increase conversion rates by 35%. Suddenly, they face the complicated and unfamiliar task of order fulfillment.

Shipping 183

Shipping Checkout Fulfillment Comparison Shopping 183

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. But if they have two good experiences, they’re hooked for life, so the bar is high.

Social Commerce 278

Social Commerce Checkout Payment Services Clienteling 278

Retail TouchPoints

OCTOBER 12, 2020

While they often produce higher revenues and improved profit margins, they also represent risk in the form of unsold inventory and expensive returns. Unfortunately, many retailers fall short at checkout. Finally, there’s the challenge of maintaining high levels of customer service and support while accommodating easy returns.

Consumer 163

Consumer Merchant Services Payment Services Shopping 163

Retail TouchPoints

NOVEMBER 17, 2020

Even more has been written about the backend challenges of multichannel fulfillment for digital retailers at crunch time — how to know what’s available at which store, how to best align inventory to meet projections, and more…. Yet what happens when backend fulfillment challenges meet digital customer experience challenges?

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Checkout Fulfillment Advertising Shipping 172