Remove Checkout Remove Fulfillment Remove Returns Remove Social Commerce
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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. RTP: Tell me about a little bit about where social commerce fits into your ecommerce strategy.

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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends

Retail TouchPoints

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

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How One UK Publication Captures Shoppers at the Point of Inspiration

Retail TouchPoints

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So

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Why Ecommerce Growth Will Benefit from Brick-and-Mortar Stores’ New Role

Retail TouchPoints

Stores will become inspiration hubs and fulfillment centers as much as they are purchase points , and ecommerce touch points such as apps and websites will be crucial facilitators for all stages of shopping. It took a pandemic to give consumers a fulfillment option it turns out they really wanted. And although [curbside] is No.

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Capturing the Growing Spending Power of Gen Z and Gen Alpha

Retail TouchPoints

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. interactions and automated return experiences. That can mean automated chatbots for WISMO [Where is my order?]

Returns 221
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How Flip is Flipping the Script on Influencer Marketing by Making Actual Customers its Stars

Retail TouchPoints

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. It’s a very Amazon-esque model, including fulfillment services for brands that reach a “certain scale.”

Marketing 253
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How can online brands succeed?

365 Retail

We predict that the ongoing shift in buyer behaviour and subsequent move to online shopping will be the driving forces for brands to continue and even accelerate the pace of their Amazon digital transformation sales strategies, as well as use this as an opportunity to improve their digital commerce operations.