Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Here are some best practices to take full advantage of the opportunity digital marketplaces provide.

Customer Experience 221

Customer Experience Customer Retention Marketing Shopping 221

Retail Focus

APRIL 11, 2024

With the rise of digital payments and fast-changing retail payment trends, merchants should adopt feature-rich payment solutions to streamline operations and enhance customer satisfaction. Therefore, integrating robust payment security solutions is imperative to safeguard sensitive information and maintain customer trust.

Payment Services 130

Payment Services Merchant Services Customer Experience Checkout 130

Retail TouchPoints

MARCH 27, 2024

With so many shifts in the market, the pressure is on to upskill your workforce. That type of approach cannot lend itself to building confidence. As commerce moves away from transactional models, providing the ultimate impression and service excellence will be of utmost importance. It fosters mastery and growth.

Customer Experience 223

Customer Experience Store Operations Management Consumer 223

Retail TouchPoints

MAY 31, 2023

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. Acknowledge the customer’s experience and thank them for taking the time to provide feedback.

Merchant Services 232

Merchant Services Shopping Promotions Management 232

Inside Retail

JANUARY 22, 2024

Rokt , the leading e-commerce technology company using machine learning and AI to make transactions more relevant to each shopper, offers innovative solutions that complement existing strategies and unlock new revenue streams, helping retailers thrive in the evolving landscape. Tech mastery: Empower your team with expert training and support.

Customer Experience 147

Customer Experience Checkout Management Consumer 147

Inside Retail

JULY 4, 2023

To navigate this, retailers can employ certain strategies to minimise impact, including: Instant conversion to fiat currency: Retailers can partner with payment processors or cryptocurrency payment service providers that offer instant conversion of received cryptocurrencies into fiat currency.

Payment Services 264

Payment Services Merchant Services Point of Sale Finance 264

Retail TouchPoints

OCTOBER 25, 2023

Looking for even more data and insights to power your approach ? Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic.

Customer Experience 315

Customer Experience Returns Checkout Shopping 315

Retail TouchPoints

MARCH 5, 2024

It just takes understanding the building blocks of a retail media network (RMN) and what’s required to put them in place effectively. This article will cover the six building blocks required for any retailer, regardless of their size, to set up a strong foundation for an RMN. First-party customer data. Value proposition.

Advertising 252

Advertising Marketing Accounting Planning 252

Retail TouchPoints

DECEMBER 27, 2022

Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Conversational commerce that includes programmable voice solutions have provided the ability to establish accounts, make purchases, pay by phone and receive delivery alerts — all using voice technology.

Customer Experience 313

Customer Experience Consumer Accounting Marketing 313

Retail TouchPoints

MARCH 26, 2024

If your brand is in this category, there is no need to worry — there’s a bright spot at the end of the tunnel. Elevating First-Party Data Amidst the Decline of Cookies Begin your retail advertising endeavors by embracing first-party data. The question remains: where and how should they begin?

Advertising 233

Advertising Apparel Consumer Marketing 233

Retail TouchPoints

APRIL 11, 2023

Why Returns are the Key to Customer Retention and Loyalty Returns too often have a negative connotation among retailers, and without a change in the narrative they will lose the ability to build a loyal customer base. Instead, combining chat agents and generative AI tools can lead to a more seamless and efficient experience all around.

Returns 254

Returns Customer Retention Consumer Shopping 254

Retail TouchPoints

JANUARY 27, 2023

The frontline is the part of your team that customers interact with the most, so enabling them to handle their jobs in an enjoyable and efficient manner pays off by helping them create great experiences. In order to provide the best customer service available in-store, an associate needs to be available.

Management 288

Management Planning Customer Experience Shopping 288

Retail TouchPoints

FEBRUARY 22, 2022

While running a company out of your living room can be a lot of fun initially, the end goal for most entrepreneurs is to build a well-established, well-recognized organization. Selling your brand is probably the easiest and most popular route. Build a strong brand. Be where your customers are. Brand protection.

Advertising 331

Advertising Management Marketing Planning 331

Retail TouchPoints

JULY 7, 2022

Discount home goods retailer Big Lots will offer same-day delivery services from more than 1,000 of its stores across the U.S. We’re pleased to join Shipt’s marketplace to offer customers an additional solution for all last-minute needs,” said Bruce Thorn, President and CEO of Big Lots in a statement.

Fulfillment 273

Fulfillment Apparel Location Shopping 273

Wiser

JANUARY 8, 2024

Regular retail price checks provide insights into the pricing strategies of competitors, thus helping businesses to adjust their pricing models effectively and maintain a competitive edge. This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty.

Retailing Pricing 141

Retailing Pricing Customer Experience Marketing Location 141

Retail TouchPoints

DECEMBER 16, 2022

Amazon Web Services (AWS) , Meta , Microsoft and mapping and location solution TomTom are the founding members of a new collaborative effort to develop a set of shared, open and interoperable map data in order “to create a living digital record of the physical world.”. ” Bringing Together Disparate Mapping Resources. .”

Location 345

Location Marketing Management Planning 345

Retail TouchPoints

JANUARY 31, 2022

Retailers are facing a multifaceted challenge to meet customer experience standards while tackling increasing competition, skyrocketing location costs, hiring challenges, advancing technologies and the growing need to contribute sustainable solutions. There is no one-size-fits-all formula for building a long-term strategy.

Planning 308

Planning Management Customer Experience Location 308

Retail TouchPoints

AUGUST 9, 2022

An old advertising slogan warned that we “never get a second chance to make a first impression,” and it’s a thought retailers should take to heart as they seek solutions for scheduling customer appointments. Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”.

Advertising 279

Advertising Accounting Consumer Location 279

Retail TouchPoints

JULY 26, 2021

Building an Online Presence. to visit your website. The good news is that your wholesale brand may actually have an advantage here. Building an online presence starts with a well-designed website supported by an effective digital marketing plan. Fortunately, building an online store has never been easier.

Wholesale 275

Wholesale Payment Services Fulfillment Returns 275

Retail TouchPoints

MARCH 24, 2023

Here are just a few ways a good system can improve your business operations. Virtual queue solutions alleviate those concerns. They know if their service time will be delayed or if they can come earlier than expected. Improve customer service. Minimize crowded waiting areas. Mitigate wait times.

Management 266

Management Customer Experience Location Accounting 266

365 Retail

MAY 1, 2024

If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Like a brick-and-mortar store, your virtual shop needs constant care and maintenance to run smoothly. Immaculate IT support makes navigating the complexities of online business easier.

Merchant Services 52

Merchant Services Payment Services Technical Support Inventory Management 52

Retail TouchPoints

JULY 6, 2023

Loyalty Programs Go Green A green loyalty program builds emotional loyalty and brand advocacy, which builds customer interest, all while helping the Earth at the same time. But there is more to sustainability than enticing customers to engage with the brand’s products and services.

Accounting 218

Accounting Consumer Customer Experience Planning 218

Retail TouchPoints

APRIL 16, 2024

This goes beyond recommendations and captures actual customer behavior, such as repeat purchases and referrals, providing a more nuanced understanding of customer satisfaction. This is especially prevalent if your employees are incentivized or paid a bonus on the basis of their NPS scores.

Promotions 147

Promotions Consumer Checkout Wholesale 147

Retail TouchPoints

DECEMBER 29, 2022

Have you ever had your best-performing employee leave, taking all their expertise with them? Knowledge management can give retail businesses a competitive advantage by elevating the customer experience, by providing quality and consistent customer service. 24/7 support through self-service portals. Up-to-date information.

Customer Experience 313

Customer Experience Management Marketing Returns 313

Inside Retail

FEBRUARY 28, 2024

Building a detailed plan will help minimise risk and focus you on those areas that will make the biggest impact for your business. Good news travels, and organic traction is your golden ticket. Let your brand buzz without pushing too hard, and success will follow. Make it easy for your customers.

Payment Services 147

Payment Services Shipping Returns Marketing 147

Retail TouchPoints

SEPTEMBER 4, 2023

They allow brands to go further, faster when creating a multi-vendor digital commerce solution, but any breakdown in these integrations can disrupt the entire system. Many brands struggle with the cost and complexity of building, hosting, managing and monitoring the integrations that power a composable approach.

Payment Services 228

Payment Services Customer Experience Management Shopping 228

Retail TouchPoints

MAY 19, 2022

In the United States, less so in Europe, retailers are creating retail media networks with the help of multiple partners that provide technology, such as sponsored search platforms or services that increase brand engagement (or both). Consolidate third-party providers whenever possible. Drive repeat purchase.

Advertising 260

Advertising Accounting Returns Management 260

Retail TouchPoints

NOVEMBER 5, 2021

Build-A-Bear Workshop is reimagining its ecommerce site with the Bear Builder 3D Workshop, an animated shopping experience that moves the experience of bringing a teddy bear “to life” online. The site is designed to take shoppers through the bear-building experience in an immersive 3D environment.

Accessories 306

Accessories Apparel Fulfillment Shopping 306

Retail TouchPoints

OCTOBER 1, 2022

When leveraging it for business growth, your email marketing software can make all the difference. This five-point guide will help you choose the right software for your business. 5 Points to Consider When Choosing Your Email Marketing Software. For example, you may notice an increase in checkout abandoners on your website.

Marketing 271

Marketing Checkout Planning Returns 271

Inside Retail

SEPTEMBER 27, 2023

In its place, Google is improving its integration with the following alternative A/B testing providers: Optimizely, AB Tasty, and VWO. If you’ve run experiments on Google Optimize, it is recommended to download your historical data before the sunset date since it will no longer be accessible after this month.

Checkout 264

Checkout Marketing ATS 264

Hyken

FEBRUARY 12, 2024

What frustrations do customers face when dealing with customer service, and how can AI address them? What tools can be provided to improve employee satisfaction and performance in customer service? Employees who feel supported and equipped to handle their roles effectively are better positioned to deliver exceptional service.

Fulfillment 124

Fulfillment Customer Experience 124

Theatro

FEBRUARY 19, 2024

It’s crucial to recognize that quiet quitting, underperformance, and slow service speeds are often not the fault of the stores’ team members but rather the outdated and antiquated technology they rely on to execute their jobs. Explore how Theatro can elevate team productivity and store profitability for your organization.

Inventory Management 105

Inventory Management Customer Experience Employee Engagement Management 105

Star Miconics

APRIL 12, 2024

Orders come in from self-service kiosks, online, the drive-thru, and the counter. Sticky labels help maintain necessary organization and increase efficiency, making them indispensable in your busy café or coffee shop environment. Linerless sticky label solutions are an excellent choice for cafes and coffee shops.

Shopping 59

Shopping Shrinkage Kiosk Returns 59

Wiser

OCTOBER 11, 2023

It encapsulates everything from the type of goods or services sold, to the pricing strategy and marketing tactics employed. The role of eCommerce models in online businesses is multifaceted. Primarily, they provide a framework that guides business operations, decision-making, and goal setting. For example, Amazon and eBay.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Cisco Retail

JULY 26, 2022

Shared responsibility remains central to every cloud initiative and defines how cloud providers and customers work together to achieve maximum security across all aspects of the cloud. Is there a good model for finding the right solutions? What is your experience with shared responsibility? We invite you to share your thoughts.

141

141

Wiser

NOVEMBER 13, 2023

The Concept of Employee Advocacy Employee advocacy refers to the act of employees actively promoting and advocating for their company and its products or services. The importance of building employee advocacy within the retail sector cannot be overstated.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

V Count

FEBRUARY 14, 2024

People counting in public buildings is extremely important to enhance the visitor experience, improve traffic flow, and ensure their safety and security. Public buildings can be extremely crowded, especially if they are located in a city or town with a high population. Table of Contents What is a Public Building?

Management 52

Management Location Promotions ATS 52