Retail TouchPoints

AUGUST 7, 2023

Developing your digital marketplace should be an ongoing process that allows you to stay nimble, by collaborating with your marketplace partners to offer a variety of products and services for your customers. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Customer Experience 221

Customer Experience Customer Retention Marketing Shopping 221

Inside Retail

APRIL 28, 2024

per cent of the leading retailers we surveyed recognise same-day delivery as one of the most impactful services on customer experience for the upcoming year. Leading up to delivery, clear and timely order notifications are key to building anticipation, but also to enhance the overall delivery experience. In fact, 33.7 What’s the rush?

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Inside Retail

SEPTEMBER 27, 2023

If you’ve run experiments on Google Optimize, it is recommended to download your historical data before the sunset date since it will no longer be accessible after this month. All in all, your experimentation hypothesis should be data-driven: the identified problem is backed by data and the expected result is measurable.

Checkout 264

Checkout Marketing ATS 264

Retail TouchPoints

APRIL 16, 2024

At the same time, it is common knowledge that keeping an existing customer is cheaper than getting a new one, which makes it a worthwhile investment to understand and implement strategies (and proper incentives for internal teams!) Additionally, a well-defined roadmap is essential for successfully implementing EGR.

Promotions 147

Promotions Consumer Checkout Wholesale 147

Retail TouchPoints

MAY 31, 2023

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. Offer a solution. Remain calm. Take a deep breath and approach the review calmly and professionally.

Merchant Services 232

Merchant Services Shopping Promotions Management 232

Retail TouchPoints

JANUARY 13, 2023

A better bottom line can be achieved by minimizing returns, leveraging user-generated content (UGC) and implementing smart forecasting solutions. With my background in business and economics, here’s what I would recommend for boosting your top line and bottom line this year. How to Maximize Your Top Line in 2023 .

Returns 262

Returns Consumer Inventory Management Customer Experience 262

Retail TouchPoints

MARCH 26, 2024

If your brand is in this category, there is no need to worry — there’s a bright spot at the end of the tunnel. Elevating First-Party Data Amidst the Decline of Cookies Begin your retail advertising endeavors by embracing first-party data. The question remains: where and how should they begin?

Advertising 233

Advertising Apparel Consumer Marketing 233

Inside Retail

NOVEMBER 14, 2022

“As retail evolves, market-leading brands understand that consumers don’t separate their online shopping experience from their physical shopping experience and that shoppers expect a seamless experience in both,” explains Cameron Hanns, director at Entwined, a digital signage and kiosk solution provider.

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

MAY 3, 2023

Many clients are prioritizing cost reduction, resulting in fewer and smaller renovations, smaller store footprints, longer intervals between renovations, and adaptive reuse instead of new buildings,” Kato explained in an interview with Retail TouchPoints. Anytime you’re implementing new processes, start small and strategic.

Beauty and Health 297

Beauty and Health Consumer Visual Merchandising Marketing 297

Retail TouchPoints

AUGUST 15, 2022

All the while the abuse economy is stepping up its game with tactics such as engaging services that enable anyone to hire a bot army for contacting consumers, impersonating accounts, retrieving one-time passwords and completing fraudulent transactions. Having a trusted identity solution is as important as the identity data itself.

Merchant Services 233

Merchant Services Payment Services Accounting Customer Experience 233

Retail TouchPoints

DECEMBER 27, 2022

Rather, voice is a tool brands can implement to ensure effective communication both internally and externally. . Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. AI enablement : This facilitates greater self-service for customers.

Customer Experience 313

Customer Experience Consumer Accounting Marketing 313

Inside Retail

DECEMBER 11, 2023

Lisa Sweeney, a leadership mentor, executive coach and CEO of the consultancy Business in Heels, believes figures like that highlight a disparity between the discussion around gender equity among Australian businesses and the actual implementation of material action. I think it comes down to time and money.

Finance 264

Finance Promotions Fashion ATS 264

Inside Retail

JULY 4, 2023

To navigate this, retailers can employ certain strategies to minimise impact, including: Instant conversion to fiat currency: Retailers can partner with payment processors or cryptocurrency payment service providers that offer instant conversion of received cryptocurrencies into fiat currency.

Payment Services 264

Payment Services Merchant Services Point of Sale Finance 264

Retail TouchPoints

MARCH 24, 2023

Implementing a sophisticated digital queue management system is an effective strategy for managing customer flow, with a number of benefits for both customers and workers. Here are just a few ways a good system can improve your business operations. Virtual queue solutions alleviate those concerns. Improve customer service.

Management 266

Management Customer Experience Location Accounting 266

Retail TouchPoints

AUGUST 14, 2023

However, as more retailers look to embrace the benefits of embedding digital solutions into their physical stores, it is becoming clear that developing internal processes and infrastructure for the deployment of new technologies will determine which companies thrive in today’s rapidly changing retail environment.

Payment Services 203

Payment Services Checkout Inventory Management Grocer 203

365 Retail

MAY 1, 2024

If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Like a brick-and-mortar store, your virtual shop needs constant care and maintenance to run smoothly. Immaculate IT support makes navigating the complexities of online business easier.

Merchant Services 52

Merchant Services Payment Services Technical Support Inventory Management 52

Retail TouchPoints

FEBRUARY 1, 2024

That’s just one use case for AI, particularly generative AI, which has continued to attract enthusiasm — and some caution: 55% of CFOs have formalized or are in the process of formalizing a usage policy for gen AI, and 45% are building a proprietary gen AI platform. Can Retailers Win a Pricing ‘Game of Chicken’? “We

Management 217

Management Planning Accounting Consumer 217

Retail TouchPoints

APRIL 11, 2022

In short, building in greater operational resilience remains a priority, and doing so often means ramping up investments in digital transformation. AI as Your First Line of Defense. Let’s say, for example, that a customer is on your website searching for a pair of shoes that is listed as out of stock.

Shipping 304

Shipping Shopping Consumer Accounting 304

Cisco Retail

AUGUST 9, 2022

Cisco recently expanded its Cisco SD-WAN training portfolio with the Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) course. This new SDWSCS course covers critical Cisco SD-WAN solutions and the foundational knowledge necessary to implement those solutions in the real world. Cisco vAnalytics 3.0

Fulfillment 144

Fulfillment Planning ATS Management 144

Retail TouchPoints

DECEMBER 14, 2020

Offline support, such as the traditional customer service phone call, remains a great channel for two opposite use cases: to answer quick questions, such as “do you have that shirt in size 10?” In a short time, the additional effort you’ve made to connect will result in loyalty to your products. Are your workflows well implemented?

Customer Experience 230

Customer Experience Consumer Management ATS 230

Cisco Retail

MARCH 15, 2022

The past months have shown an acceleration in managed services to support the shift from customers’ demand for IT services. Of the 302 channel partners surveyed by Canalys last month , 32 percent of respondents reported that managed services would represent more than 30% of their revenue in 2022. Phase 1: Implementation.

Payment Services 105

Payment Services Management Finance Location 105

Cisco Retail

JULY 26, 2022

While shared responsibility is a common term, surprisingly few people understand the model and fewer still have implemented it correctly. The lack of consistent security controls across cloud services does not go unnoticed by attackers, as they probe for vulnerabilities and slip undetected through unsecured cracks.

141

141

Inside Retail

AUGUST 16, 2022

They may believe they have no choice but to live with the limitations of their current processes and systems or may even be considering investing in a new build to address the challenges they face. Their flexible configuration options allow them to work in a variety of building shapes and sizes and even around obstructions such as columns.

Supply Chain Management 130

Supply Chain Management Accounting Management Marketing 130

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

Merchant Services 244

Merchant Services Payment Services Promotions Location 244

Retail TouchPoints

JULY 27, 2023

The solution to this problem is empathetic marketing, which recognizes, understands and appeals to the role that emotions have in the decision-making process. Today’s digital world is overrun with messages telling us we need to build trust and connect with consumers at all touch points.

Marketing 177

Marketing Consumer Customer Experience Accounting 177

Retail TouchPoints

JULY 15, 2022

Thanks to a range of SaaS solutions and marketplaces taking the pain and cost away from building a digital sales platform, microbrands and their success are growing rapidly. Customer care should therefore be at the forefront of building any successful brand. The ‘One Point of Contact’ With Someone Who Really Cares .

Customer Retention 240

Customer Retention Jewelry Consumer Marketing 240

Inside Retail

SEPTEMBER 26, 2023

This, therefore, means that retailers need to think holistically when it comes to optimising operations across the chain, implementing a strategy that improves both efficiency and responsiveness. Their affinity, and therefore value, to your brand would likely increase as a result, too.

Fulfillment 264

Fulfillment Consumer Returns Location 264

Inside Retail

APRIL 13, 2022

You’ve chosen a great retail sales program for your team. Training your team is a significant investment, so it’s important to ensure that it’s driving the results you need, such as improved sales figures, growth in conversions, or net promoter scores. . Don’t waste your training budget by rushing your team through their training.

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

Cisco Retail

MAY 17, 2022

If your team is starting new on Microservices you can start directly with adopting standard tooling like Open Policy Agent (ref opa_styra, policy as code, istio-k8s-opa ). In addition, PubHub content publishing microservice is also given write access to make service to service call. .

Management 143

Management ATS 143

Wiser

NOVEMBER 13, 2023

When implemented strategically, employee advocacy can be a game-changer in the retail industry. The Concept of Employee Advocacy Employee advocacy refers to the act of employees actively promoting and advocating for their company and its products or services.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Star Miconics

APRIL 12, 2024

Orders come in from self-service kiosks, online, the drive-thru, and the counter. Sticky labels help maintain necessary organization and increase efficiency, making them indispensable in your busy café or coffee shop environment. Linerless sticky label solutions are an excellent choice for cafes and coffee shops.

Shopping 59

Shopping Shrinkage Kiosk Returns 59

Retail TouchPoints

FEBRUARY 16, 2023

The Allure of Facial Recognition in Retail The retail industry is built on the ideal of service. Instead of the typical time-consuming payment process in stores, facial recognition technology can identify the customer and automatically charge their account for a fast, secure self-service checkout experience.

Payment Services 225

Payment Services Shopping Checkout Customer Experience 225

Retail TouchPoints

JUNE 12, 2023

They can also turn to cloud-based AI services that do not require any upfront investment and they can start small by using AI for simple tasks, such as customer service or marketing. AI and GPT models can be complex and expensive to implement. They can be used to automate customer service tasks.

Planning 250

Planning Management Consumer Marketing 250

Retail TouchPoints

AUGUST 1, 2023

Experts from SSA & Company, CMP Research, and OSSY offered advice on how retailers can do just that to support customer service and engagement and drive conversions. However, retailers are increasingly bringing digital signage into the mix, to amplify this messaging and even build out their retail media offerings.

Management 226

Management Promotions Checkout Consumer 226

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). Service expectations and price-to-value ratios are considered key. Build Trust Through Transparent CX.

Social Commerce 272

Social Commerce Returns Consumer Marketing 272

Retail TouchPoints

JUNE 22, 2023

It’s so easy to rely on the customers who love you anyway, but if you’re not constantly infusing new customers into your mix, you’re not doing your job.” That means offering solutions and services that allow younger consumers to make their first “entry point” to the brand. But you can’t get lazy.

Visual Merchandising 256

Visual Merchandising Consumer Specialty Store Fast Fashion 256

Retail TouchPoints

NOVEMBER 10, 2021

Store design and visual merchandising now encompass many different elements, according to Tammy Callahan, Director of Sales & Account Management at Kendu , a provider of in-store visual solutions. A store is no longer just a space where goods and/or services are sold. They get to meet face-to-face. Photography courtesy of Kendu).

Visual Merchandising 241

Visual Merchandising Consumer Shipping Shopping 241