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Dial up your customer experience with these contact centre solutions

Inside Retail

In this article, we talk about ways that a contact centre partner can support you in delivering an exceptional customer experience to your end customers. An outsourced contact centre partner allows businesses to scale resources up or down dynamically in response to fluctuations or demand. Here, the choice is pretty clear.

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Close contact rules change in NSW, QLD to get critical staff back to work

Inside Retail

As several key industries begin to buckle under the weight of the staffing shortages caused by the rising tide of Covid-19 cases sweeping Australia, the NSW and QLD State Governments have redefined work restrictions for close contacts.

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AFGC demands consistent, nationwide rules on Covid close contacts

Inside Retail

Nationally consistent rules for managing Covid close contacts among essential workers are urgently needed, according to the Australian Food and Grocery Council (AFGC). The NSW, Queensland and Victorian state governments have relaxed isolation requirements for some close contacts of Covid-19-positive people after lobbying by the AFGC.

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‘Pop-Up at the Cop Shop’ returns to Savile Row in support of Crisis at Christmas

Retail Focus

The Pollen Estate has announced that ‘ Pop-Up at the Cop Shop ’, the Crisis at Christmas Pop Up, will return to Savile Row this December 5th-14th, 2022. The Christmas charity fundraiser will be hosted at the decommissioned police station, West End Central, on Savile Row. OLYMPUS DIGITAL CAMERA. Want to support the cause?

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Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures

Retail TouchPoints

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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“Use it or lose it”: How local precincts are faring amid return to the CBD

Inside Retail

Ensuring their survival Liz Joldeski, Executive Officer at Mainstreet Australia, told Inside Retail that main streets provide opportunities for people and their communities to work, shop, be entertained and access community services among a range of other offerings. This certainly has positive impacts on local businesses.”

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How 99 Bikes plans to return to profit with an electric-powered push

Inside Retail

At the time, I was CFO of Flight Centre Travel Group’s Queensland operations and saw a ‘start-up’ operational business opportunity that combined a personal passion for riding, with a new career pathway. “We Garnsworthy believes that 99 Bikes will return to opening five to six stores annually in the future. The company achieved an 82.6,

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