Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. 10 Ways to Gain the Loyalty of Return Visitors by Lauren Voges. by Carl Smith.

Customer Experience 119

Customer Experience Returns Target Market Planning 119

Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail Wire

JANUARY 3, 2022

That means that large numbers of returns are bound to follow. Retailers could be looking at returns totaling up to $114 billion if traditional return rates apply. Online sales accounted for 20 percent of all consumer spending during the holiday season, according to Mastercard Spending Pulse.

Returns 130

Returns Accounting Consumer ATS 130

Hyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study. consumers.

Customer Experience 49

Customer Experience Marketing Consumer Returns 49

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Inside Retail

FEBRUARY 28, 2023

Australian Retail Outlook : You recently won the people’s choice award at the 2022 Australian Fashion Laureate. Rebecca Vallance: I am so honoured to be the recipient of the People’s Choice Award at the Australian Fashion Laureate 2022. RV: We are very optimistic at Rebecca Vallance. Congratulations! Download here.

Fashion 130

Fashion Returns Planning ATS 130

Small Biz Trends

DECEMBER 2, 2021

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

Returns 122

Returns Merchant Services Shipping Payment Services 122

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Here are my top five picks from last week.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Hyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

Customer Experience 55

Customer Experience Customer Retention Checkout Consumer 55

Small Biz Trends

OCTOBER 27, 2022

When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. What Is Return Fraud? Returning Stolen Items.

Returns 105

Returns Merchant Services Retailing Pricing Customer Experience 105

Retail Gazette

NOVEMBER 29, 2023

HMV reopened the doors to its flagship at 363 Oxford Street last week after a four-year absence. The return to its original home has been dubbed as the final stage of HMV’s “dramatic turnaround” under new owner Doug Putman, who snapped up the business at the start of 2019 following its second collapse into administration.

Returns 116

Returns Accessories Shopping Location 116

Hyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here’s a closer look at five brands that are leading the charge in offering experiences, rather than monetary benefits, to their loyal customers.

Customer Experience 54

Customer Experience Customer Retention Marketing Returns 54

Retail Wire

SEPTEMBER 7, 2022

Sixty-nine percent of mid- to large-sized employers are requiring workers who can do their jobs remotely to return to the office at least some of the time, according to Gartner. Twenty-six percent want their employees at their desks three days a week.

Returns 130

Returns ATS 130

Retail TouchPoints

APRIL 18, 2024

The Battle to Create Retail’s Future The retail industry has surpassed the tipping point on Kurzweil’s law of accelerating returns, which states that the rate of technological process and innovation tends to accelerate exponentially over time. Many retailers are at this stage. No army of humans can do this.

Fulfillment 287

Fulfillment Marketing Returns Supermarket 287

Retail Wire

FEBRUARY 21, 2023

Amazon.com is telling its workers that they will need to return to their offices at least three days a week beginning in May.

Returns 130

Returns Planning ATS 130

Retail Wire

JULY 14, 2022

“Post-pandemic, people have returned to busy schedules and are increasingly choosing convenient options that fit into their lifestyles, including grab-and-go products that can easily be transported,” said Claire Lancaster, head of food and drink at WGSN.

Returns 100

Returns Consumer ATS 100

Retail Times

JUNE 13, 2023

Sam Sturgeon is head of marketing sciences at Hall & Partners. In this article he explains how retailers who need to charge for returns can predict customer reactions The cost of processing online order returns for retailers continues to rise.

Returns 52

Returns Shipping Consumer Marketing 52

Inside Retail

MARCH 3, 2024

To give you a glimpse of what you can expect from this year’s report, we are sharing selected articles over the coming weeks. Given current economic conditions impacting both shoppers and retailers, focusing increasingly on customer retention over acquisition is key to driving better outcomes and returns.

Marketing 290

Marketing Customer Retention Returns Promotions 290

Hyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just last week, I included an article focused on this trending topic. I’ve also included many articles about NPS in this weekly roundup.

Customer Experience 54

Customer Experience Promotions Returns Planning 54

Hyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

Customer Experience 58

Customer Experience Returns Management ATS 58

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It helps understand the customer better, allows you to personalize (at scale) marketing messages, improve the shopping experience, and more.

Customer Experience 58

Customer Experience Home Furnishings Returns Consumer 58

LS Retail

OCTOBER 1, 2021

The expert [a speaker from a major steel producer] that Eamon references in his article, predicted that by the end of the year, after the Christmas rush, it would see prices fall to around $5,000 per container for said route. He was, however, emphatic that the days of a $1,600 container will never return. I hope U.S.

Shipping 74

Shipping Returns ATS 74

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. by Matt Bertram.

Customer Experience 54

Customer Experience Checkout Management Brand Management 54

Inside Retail

SEPTEMBER 18, 2023

. “We are excited to present our unique exclusive mix of premium and on-trend brands to elevate customer’s looks from head to toe, including Nude Lucy, Carhartt WIP, Polo Ralph Lauren, Article One, and Stussy to name a few,” said Laura Ghannoum, general manager at Glue Store.

Fashion 290

Fashion Outdoor Returns Planning 290

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

Customer Experience 70

Customer Experience Shipping Planning Returns 70

Retail Wire

AUGUST 4, 2022

Customers buying duty-free items before traveling abroad to their homes often have to return their purchases when flights are canceled and they are forced to remain in the country where they bought the items. where purchases are only brought to customers at their gates once flight departures are confirmed.

Returns 100

Returns ATS 100

Cisco Retail

JUNE 21, 2021

CEOs like Goldman Sachs’ David Solomon and JPMorgan Chase’s Jamie Dimon have announced their current remote workforce will soon return to the office either full time or in a hybrid model. The result: 70% said they felt workers should be physically in the office at least three days a week to preserve a company’s competitive edge.

Returns 107

Returns Management ATS 107

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. The Seamless Experience Personalization at every touch point is what brings customers back time and time again.

Returns 278

Returns Checkout Apparel Advertising 278

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Yes, it’s the article is that short!).

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I read numerous articles on the topic, so I decided to make customer loyalty the theme. They can potentially eat away at your market share.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Retail Gazette

NOVEMBER 17, 2023

The revamped and renamed subscription has seemingly done wonders for Pret’s bottom line, with the coffee chain returning to profitability for the first time since 2018 this year. True customer service is often simple – giving people what they want, at the right price and rewarding them for their loyalty.

Returns 69

Returns Consumer Fashion Retailing Pricing 69

Hyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article may give you some insights as to why. If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article.

Customer Experience 66

Customer Experience Marketing Returns Management 66

Retail Gazette

APRIL 3, 2024

The private equity-owned retailer revealed it had returned to profitability last month for the first time since its collapse in 2020, as EBITDA hit £1.5m ” “If you look at one of the other biggest investments we’ve made, it’s actually been in training, pay and the overall package of our colleagues.”

Returns 64

Returns Payment Services Marketing Consumer 64

Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has a few other ideas worth considering. This article makes the case that winning your customers back is also less expensive.

Customer Experience 60

Customer Experience Management Marketing Fashion 60

Hyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service. My Comment: This article hits two areas.

Customer Retention 62

Customer Retention Customer Experience Supermarket Marketing 62

Hyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As you read through the article, you will eventually come to a bold subtitle: Employee experience drives revenue. Read the article!

Customer Experience 54

Customer Experience Employee Engagement Returns Consumer 54