Inside Retail

JANUARY 16, 2023

Inside Retail managing editor of premium and features Heather McIlvaine said it’s been a standout year for retail, with high levels of consumer spending fuelling growth, innovation and investment across the industry. Customer Experience of the Year – Small. Customer Experience of the Year – Medium to Large.

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Retail Assist

MAY 17, 2021

on a like-for-like sales basis (when compared to April 2019), at which point they had increased 3.7% Online sales continued to grow across most categories, but at a reduced rate as many consumers stepped away from their computers to head outside. Delivering a great customer experience in store. What are the stats saying?

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Customer Experience Outdoor Returns Marketing Spend 52

Retail Customer Experience

MARCH 6, 2024

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories).

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ATS 78

Hyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. It’s time to start driving better customer experiences today.

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Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

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Retail TouchPoints

NOVEMBER 29, 2023

In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers. It’s an experience where you can eat at a different restaurant every week.”

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Retail Customer Experience

JANUARY 31, 2024

At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today, sat down with Frank Anzures, product manager at Epson America Inc., to discuss the trends, challenges and opportunities for the self-service industry.

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Inside Retail

MARCH 1, 2023

Go For Zero is an online retailer that offers toxin- and waste-free products aimed at helping people reduce their environmental impact. “But there are also some fantastic examples of people adopting new technologies to improve the customer experience, and embracing change to create more supportive, diverse and inclusive workplaces.

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Fashion Customer Experience Management Marketing 130

Retail TouchPoints

MARCH 6, 2024

The experience has been thoughtfully crafted and refined to provide consumers a rich cornucopia for commerce, community and cultural experiences. They also wanted to “go beyond just buying products on shelves and reframing the customer experience. That’s not what we’re good at.

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Inside Retail

FEBRUARY 12, 2024

AKQA , a design and innovation company known for curating brand experiences for the likes of Nike and Rolls-Royce, in partnership with leading commerce platform Shopify, led some of retail’s brightest minds on a tour of stores that are disrupting the industry. “I Speaking of food, the next stop on the retail tour was at Genesis House.

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Retail TouchPoints

SEPTEMBER 16, 2021

“We know that customers today are increasingly looking to shop in the moment, both on and off our platforms,” said Sarah Henry, Senior Director of Content and Influencer Marketing at Walmart in a statement. “We We are focused on meeting customers where they are discovering inspirational content and enhance the customer experience.

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Retail Technology Review

NOVEMBER 4, 2126

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience.

Customer Experience 28

Customer Experience Management ATS 28

VMS

JUNE 1, 2021

Join retail veteran Toni Roeller, SVP of In-Store Environment at Dick’s Sporting Goods (DSG), and VMSD Editor-in-Chief/Associate Publisher Jennifer Acevedo as they break down DSG’s immersive, hands-on, in-store experiences. The post Are You Ready to “Rethink Retail” at IRDC 2021 in Denver, Sept. Register today: [link].

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Sporting Goods Visual Merchandising ATS Customer Experience 89

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

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Home Furnishings Advertising Consumer Customer Experience 274

Retail TouchPoints

APRIL 23, 2021

“We are proud to continue the legacy of the 40 Under 40 Awards program, recognizing the achievements and outstanding work of the retail industry’s next generation of leaders,” said Jessie Dowd, Senior Editor of Retail TouchPoints. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

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Management Marketing Customer Experience ATS 325

Retail TouchPoints

AUGUST 8, 2023

In a recent Hit List , editor Adam Blair spotlighted five very different brands for their unique approaches to loyalty programs and strategies. Some of the most innovative examples show how the world of loyalty is evolving, and how brands can adapt their programs and experiences to better align to critical consumer trends.

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Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. TikTok is undoubtedly at the forefront of technological innovation and more advanced, engaging content.

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Consumer Accounting Customer Experience Marketing 246

Retail Minded

MARCH 28, 2024

The switch to digital document management, particularly online PDF editors for contracts, promises more than a mere upgrade; it is a transformative stride toward streamlined operations. With online PDF editors at your disposal, gone are the days of laborious paper trails that delay negotiations, decisions, and payments.

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Payment Services Management Customer Experience Consumer 52

Hyken

FEBRUARY 6, 2024

It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. It also falls under leadership and management. The topic is communication and transparency. Connect with Shep on LinkedIn.

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Customer Experience Planning Management ATS 75

Inside Retail

MARCH 6, 2023

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond. Your] car knows that you have loyalty points at a [particular] cafe.

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Shopping Wholesale Management Planning 243

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Jean Shin is Director of Strategy and Content at tyntec.

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Consumer Customer Experience Shopping Marketing 279

365 Retail

SEPTEMBER 27, 2023

Leading British designer brand, Paul Smith , has partnered with enterprise headless CMS Storyblok to modernise and future-proof its website and customer experience. Storyblok also has some fantastic unique features, such as the visual editor. We found that Storyblok was the most established vendor with great developer support.

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Visual Merchandising Customer Experience Management Marketing 65

Retail TouchPoints

APRIL 5, 2023

It’s a community gathering place and, in turn, it’s the responsibility of the owner and programmer of that center to make sure that it has all of those things that keep the customer there, brings them in more frequently and encourages them to stay longer. Embedded in that is the next iteration of shopping experience centers.

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Shopping Consumer Customer Experience Fulfillment 304

Retail TouchPoints

AUGUST 25, 2023

Our regular Editors Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. But both stores proved me wrong and shut up (at least temporarily) that cynical little devil on my shoulder. Is cynicism a natural facet of growing older?

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Returns Accessories Apparel Consumer 206

Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

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Retail TouchPoints

JULY 3, 2023

If you asked our CEO pre-pandemic who we were, he would say we are a marketing and entertainment company that happens to sell shoes ,” said Jenna Flateman Posner, Chief Digital Officer (CDO) at Snipes in an interview with Retail TouchPoints. “We However, reaching its current level of success — 308 U.S.

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Retail TouchPoints

MARCH 8, 2023

Editor’s note: This is the second article in our series on AI in Retail. If you look at the process today, we typically get an opportunity through an RFP. Enzo Vardaro and his team at Artitalia Group take this type of approach. Read the initial article, on consumer attitudes toward AI, here. AI helps streamline that. “If

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Visual Merchandising Apparel Consumer ATS 284

A1 Retail

AUGUST 24, 2023

This year’s theme, ‘Doing More with Less: Navigating the Balance of Growth and Efficiency,’ highlights the delicate balance between cutting costs and automating processes, fostering growth, and ensuring optimal employee and customer experiences.

Customer Experience 52

Customer Experience ATS 52

Retail Assist

AUGUST 22, 2023

This year’s theme, ‘Doing More with Less: Navigating the Balance of Growth and Efficiency,’ highlights the delicate balance between cutting costs and automating processes, fostering growth, and ensuring optimal employee and customer experiences.

Customer Experience 52

Customer Experience ATS 52

Hyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. The editors of MarTech selected this response for its usefulness and have supplemented it with additional relevant content. Used the right way, it may even help you create more tailored and personalized customer experiences!

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Customer Experience Planning Management Marketing 49

Hyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. However, it also means creating a better experience for customers when they come into a store.

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Payment Services Checkout Kiosk Customer Experience 117

Retail Assist

OCTOBER 24, 2023

We brought together esteemed experts and thought leaders for our panel discussion at our recent Client Summit, who shared their valuable insights, experiences, and strategies for achieving this delicate balance in today's challenging business landscape. Don't miss the opportunity to dive deeper into this engaging panel discussion.

Inventory Management 52

Inventory Management Customer Experience Management Planning 52

Hyken

NOVEMBER 15, 2023

This week, we feature an article by Melanie Mingas, editor-in-chief at CX Network. She shares the research that confirms customers are being ignored – and explains how to listen better. Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present.

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Management ATS Customer Experience 48

Small Biz Trends

AUGUST 19, 2022

If you are a small business owner in need of some grant money, take look at what is available across the country from many public and private organizations. To qualify for a grant, the related event must be declared a natural disaster at the state or federal level. SBA Opens Business Recovery Centers in Flood Ravaged Kentucky.

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Inside Retail

JULY 5, 2023

But during a webinar hosted by Inside Retail managing editor of features and premium, Heather McIlvaine, several fulfilment and packaging experts highlighted the considerable potential for cost savings and warehousing efficiency through automation. The customer’s unboxing experience is really critical. So keep an open mind.

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VMS

SEPTEMBER 30, 2021

At the core of the Target experience, then and today, is design. Editor-in-Chief/Associate Publisher, VMSD Magazine. Jennifer Acevedo. The post Hitting the Mark appeared first on Visual Merchandising and Store Design.

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VMS

SEPTEMBER 21, 2021

Centered around the theme “Rethink Retail,” the conference opened with keynote speaker and digital anthropologist Brian Solis, who shared how the emerging customer experience economy is transforming retail design. Among his insights were keys to surviving what he called “digital Darwinism.”.

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