Retail TouchPoints

FEBRUARY 15, 2023

“For us, we have such an amazing fan base, and that fan base goes from ‘I have never touched a guitar in my life, but I am deeply rooted in music culture’ all the way to the most amazing and world-renowned artists — and everything in between. Gibson is connecting with its fans across all expertise levels through a number of programs.

Customer Experience 284

Customer Experience Wholesale Accessories Shopping 284

Retail TouchPoints

DECEMBER 29, 2022

In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. Have you ever had your best-performing employee leave, taking all their expertise with them?

Customer Experience 331

Customer Experience Management Marketing Returns 331

Retail TouchPoints

OCTOBER 4, 2022

Meta has unveiled a suite of product updates across Facebook , Instagram and its messaging platforms aimed at bolstering its “discovery ecosystem” in order to help businesses “generate connection with customers, demand for products and interest in brands.”. We help 200 million businesses reach 3 billion people.

Consumer 290

Consumer Advertising Marketing Social Commerce 290

Retail TouchPoints

APRIL 1, 2022

Lizzo has been developing the business for three years and will put an emphasis on inclusivity, with fits for all body types from size 6X to XS. The silhouettes are a major selling point — they have been designed to fit on every size and body type rather than be scaled up or down from one baseline model.

Fashion 291

Fashion 291

Retail Focus

JANUARY 24, 2024

The freeze on business rates has put real cash in retailers’ pockets. Independent retail is in the ideal position to deliver this type of distinct and values-driven proposition. Many of the sad and notable losses on the high street, like Wilko, have been the result of big businesses losing sight of the customer.

Wholesale 174

Wholesale Finance Shopping Management 174

Retail TouchPoints

MARCH 1, 2023

The outdoor gear retailer also imposed the same deadline for textile products covered under a California law that takes effect in early 2025, and it will require PSAF-free products from all its textile suppliers by fall 2026.

Outdoor 254

Outdoor Consumer Planning 254

Retail TouchPoints

SEPTEMBER 22, 2022

This type of localization benefits the consumer by providing a more seamless, personalized and successful shopping experience, and it benefits the retailer by increasing customer loyalty and overall sales. But how does one gather this type of information? Or is it not being tried on at all? All in all, localization is key.

Customer Experience 287

Customer Experience Consumer Shopping Management 287

Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The Boxed retail operation provides bulk pantry consumables to businesses and household customers without requiring any type of big box membership.

Consumer 297

Consumer Planning ATS Fulfillment 297

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. Identifying the performance and optimization opportunities for all these elements requires digital shelf analytics (DSA) to cover a variety of data points. This comparison, however, has its limits.

Inventory Management 249

Inventory Management Telecommunications Location Marketing 249

Retail TouchPoints

JANUARY 26, 2024

Too many friction points all along the customer journey is a big pain point for consumers, and certainly the checkout or transaction moment plays a part in that friction,” said Margot Juros, Research Director for Retail Technology Strategies at market intelligence and advisory firm IDC in an interview with Retail TouchPoints.

Merchant Services 247

Merchant Services Payment Services Checkout Finance 247

Retail TouchPoints

DECEMBER 18, 2023

The use of AI in ecommerce has uncovered numerous lessons about how modern businesses should operate and engage with their customers. Ecommerce businesses have realized that clean, accurate and diverse data is essential for training AI models to make accurate predictions and recommendations. Multiply that by the 33.4

Jewelry 260

Jewelry Accounting Customer Experience Consumer 260

Inside Retail

MARCH 27, 2024

In 2012 Fraser became the president of Marc Jacobs after over 13 years in the business before leaving to become the CEO of Anne Klein in 2015. And in April, we will open a third pod at Bennett College, an all-women’s HBCU in Greensboro, North Carolina. These types of collaborations amplify this.

Accessories 250

Accessories Fashion Apparel Consumer 250

Retail TouchPoints

OCTOBER 12, 2023

Walmart Connect , the retailer’s retail media arm, has launched a new certification program to help advertisers of all types and levels understand and adopt the company’s evolving suite of advertising solutions. We quickly transformed into an omnichannel offering and quickly scaled our self-serve solutions to serve brands of all sizes.

Advertising 240

Advertising Marketing Management ATS 240

Inside Retail

APRIL 26, 2024

What also excites me about working in the industry is the opportunity to create change, to use our business and ecosystem as a force for good, not just for customers, our team members and the industry, but also for communities and for the planet.” I also rely on Wim Hof’s method of ice baths. Wim is a good friend of mine.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

Merchant Services 240

Merchant Services Advertising Shipping Shopping 240

Retail TouchPoints

FEBRUARY 22, 2023

McMillon told Jim Cramer, host of the business channel’s Mad Money , that the company is “not participating in a recession if there is one.” We believe branded manufacturers and all of our suppliers of all types will have to respond to that market in time.” Over time, the market works,” said McMillon. “We

Marketing 273

Marketing ATS Consumer 273

Retail TouchPoints

AUGUST 10, 2023

The new offering will help brands use machine learning to deliver relevant and contextual ads at all phases of the “ride journey”: while users wait for their car; matching with their driver; and during the ride. Rokt’s closed marketplace is powered by billions of transactions across hundreds of ecommerce businesses.

Advertising 223

Advertising Marketing ATS Customer Experience 223

Retail TouchPoints

MARCH 6, 2024

After all, Ibrahim admittedly isn’t a “real estate guy,” he is a designer by background and joined LGIM to “completely reinvent and rethink how we do retail spaces within the business,” he recounted in an interview with Retail TouchPoints. That sits along two strands: one being, how do you shift the culture internally?

Shopping 257

Shopping Merchant Services Kiosk Consumer 257

Retail TouchPoints

SEPTEMBER 29, 2021

This week, the social media platform introduced a sweeping set of new tools and advertising products — including product links , live shopping and even a full-service commerce solution — all aimed at expanding TikTok’s reach from culture and creation into commerce. But that’s not all. That option is set to arrive later this year.

Social Commerce 307

Social Commerce Shopping Advertising Marketing 307

Retail TouchPoints

FEBRUARY 26, 2024

Companies that neglect consumer privacy and safety risk losing business from loyal customers that are fed up with preventable security threats and unfair data-sharing practices. For example, customers should look to do business with companies that take a “security by default” approach. The tide is turning.

Payment Services 311

Payment Services Consumer Finance Management 311

Wiser

FEBRUARY 21, 2023

That’s why it’s so important to make the right pricing decisions for your business. It’s an immediate gratification for the customer and is available to all shoppers. There are three main types of discounts: Trade Discounts – This type of discount is between the manufacturer and the retailer.

Payment Services 158

Payment Services Returns Promotions Marketing 158

Inside Retail

MARCH 12, 2024

Square’s Square for Retail POS is designed as a smart partner to connect every tool that keeps your retail business moving, allowing you to grow at scale, incorporating payments, inventory, e-commerce and beyond. The post How Square for Retail can help run all aspects of your retail business appeared first on Inside Retail Australia.

Payment Services 130

Payment Services Accounting Promotions Point of Sale 130

Retail TouchPoints

FEBRUARY 15, 2024

While the isolation we all experienced during the COVID-19 pandemic still echoes through our lives, the problem dates back a lot longer. However, as a study from Oxford found, the effects of technology on loneliness depend on the type of interaction with that technology. more effective than traditional influencer marketing, and 6.6X

Consumer 240

Consumer Customer Experience Shopping Marketing 240

Hyken

APRIL 16, 2024

He should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did his job well.’” As I reflected on Laura and her amazing attitude, I considered some of the other employees I’ve seen doing similar jobs in airports, hotels, and other types of businesses.

Fulfillment 123

Fulfillment Customer Experience Returns ATS 123

Inside Retail

APRIL 3, 2022

Given all the downfalls of getting it wrong, we asked Louise Grimmer, a senior lecturer in marketing at University of Tasmania, and Phoebe Netto, managing director of Pure Public Relations, to weigh in on what makes for a great April Fools’ Day campaign, and whether it’s worth the effort. According to media reports, it’s not.

Supermarket 246

Supermarket Value Offer Marketing Promotions 246

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. All these measures can help protect against unauthorized network access and data breaches.

Payment Services 263

Payment Services Wholesale Store Layout Inventory Management 263

Inside Retail

AUGUST 10, 2023

With 97 per cent of platform searches not connected to a particular brand or business, retailers of all sizes have the potential to be discovered – provided they can leverage the insights and trends available to them. The platform’s vision is to make everything on Pinterest shoppable.

Advertising 228

Advertising Department Stores Shopping Planning 228

Wiser

APRIL 10, 2023

All of these brands offer a large, varied product mix. These are all examples of an optimized assortment plan. Also referred to as a “product assortment strategy,” retail assortment strategies have to do with the number and type of products that stores offer to customers. What Are Retail Assortment Strategies?

Dead-Stock 145

Dead-Stock Store Layout Visual Merchandising Planning 145

Retail TouchPoints

SEPTEMBER 8, 2022

Retail crime is on the rise, and it’s affecting companies of all sizes. Additionally, a Business.org survey of small business owners found that 89% of small business owners experienced shoplifting in 2021. I’ve talked to several retailers and it’s a major issue that all the big retailers are dealing with.”.

Loss Prevention 286

Loss Prevention Store Layout ATS 286

Retail TouchPoints

MARCH 1, 2024

It can be specific about a particular product, but we also send other types of notifications,” explained Natori. AI Directs the Most Effective Ads to the Most Likely Purchasers The AI element comes from solution provider Albert , which Natori, a family-owned and run business founded in 1977, has worked with since 2019.

Department Stores 225

Department Stores Wholesale Finance Apparel 225

Inside Retail

FEBRUARY 8, 2024

Then as they unwrap it, it is not only the immediate customer who is seeing your brand, it is all the people watching the video or the stream as well. “So It’s all about finding a reason to use it for something else. So this is an incredibly valuable opportunity to wow people.

Drop-Shipping 279

Drop-Shipping Shipping Marketing Consumer 279

Retail TouchPoints

APRIL 10, 2024

Businesses across the spectrum have benefited hugely from the rise of the “ surveillance economy ” — the business of gathering and using data about consumer behavior for profit — but the impact to consumers is much less straightforward. That’s a dilemma that I think a lot of people find themselves facing, especially as business owners.

Consumer 267

Consumer Finance Marketing Accounting 267

Retail TouchPoints

NOVEMBER 28, 2023

The highest purchase rate occurred when customers were exposed to all three ad types within the RTM, so the effects of a typically “upper funnel” ad type were clear in driving purchase rate. In our commerce strategies, we can employ tactics to capture, educate and encourage our audience at all stages of buying.

Social Commerce 237

Social Commerce Advertising Marketing Consumer 237

Wiser

JANUARY 3, 2023

This means staying on top of all the relevant data and information, so your business can make informed decisions and seize key opportunities. But staying up-to-date with all this info would mean having to keep an eye on every web page out there. Then, it will load all of the HTML code for those sites.

Marketing 146

Marketing Retail Marketing Consumer Management 146

Inside Retail

AUGUST 30, 2023

The offer is, so far, restricted to delivery within select areas of Sydney and Melbourne: being sourced from the business’ Sydney Galeries and Melbourne CBD and Chadstone stores. It’s a combination of things: the store fit-out, the staff experience, and how it all fits together. That’s when I really started to look into it.

Fashion 262

Fashion Fast Fashion Accounting Shopping 262

Inside Retail

FEBRUARY 11, 2024

The demand is high at the moment for that type of fashion.” It’s better if they work with experts like DHL or Starshipit and absorb all that expertise, then look around and ask questions. It’s all about asking the questions of your shipping partner.” US consumers want that Bondi or Byron Bay lifestyle and they want it now.

Shipping 246

Shipping Checkout Fashion Consumer 246

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. A great recent example of this type is the Tiffany Landmark in New York City.

Loss Prevention 288

Loss Prevention Visual Merchandising Sporting Goods Store Operations 288