Inside Retail

APRIL 18, 2024

Product curation When it comes to stocking products, Motte said it’s about curating brands, not having the broadest assortment. “We For us, the word partner is not a gimmick.” We have always believed in stores,” he said, noting that Sephora opens about 200 stores a year. It has to be lively, it has to be exciting,” he said.

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Retail TouchPoints

JANUARY 18, 2024

AI can be a powerful customer engagement and personalization tool. We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us. AI can give associates more time to interact with customers.

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Inside Retail

APRIL 29, 2024

The UCC concept is all about putting the customer at the heart of the experience, providing unique ways for them to shop in-store, and just engage with the brand generally,” Page told Inside Retail. The UCC concept is an important part of our hybrid retail model. In 2023 New Balance reported worldwide sales of US$6.5

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Inside Retail

JANUARY 18, 2024

Inside Retail spoke to Olivia Magnan, Goodbyes co-founder, about the year that was and the year ahead. Throughout the last eight years in business, we’ve experienced this surge in customer demand. For us, that means more competition, as we’ve seen over the last eight years, but that actually is proving beneficial for us.

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Inside Retail

NOVEMBER 6, 2023

Penny Cox recently took over as CEO of Toys ‘R’ Us in Australia and New Zealand. Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. Penny Cox: I’m lucky.

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Inside Retail

APRIL 10, 2024

It has raised over US$65 million in funding and has an omnichannel presence in the UK, US and Australian markets. Here, we speak with the founder and CEO about the business’ origin story and what it has in store for the year ahead. Inside Retail : How did the idea for Papier come about? billion by 2028.

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Inside Retail

APRIL 19, 2024

It’s not only [about] choosing the right mall, that’s quite easy nowadays, because all the data is there, but it’s about the right space in the mall. How do we find the floors that will be best for us?” Usually, retailers get lost because, in reality, we are selling much more than our target customer.

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Returns Marketing Location Planning 147

Retail TouchPoints

OCTOBER 26, 2023

As a result, our media offering grew on-site and off-site at the same time. It wasn’t by any great strategic forethought; it was more just the nature of our business, but I’m so happy it happened that way ,” she said. “I We were challenged from the beginning to think about how to build both together.”

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Planning Advertising Marketing Returns 261

Inside Retail

OCTOBER 18, 2023

“We are extremely excited about the next stage of our growth journey,” Sosandar co-CEOs Ali Hall and Julie Lavington told Retail Gazette. “Our decision to open our own stores is the logical next step as we look to offer our customers more ways to engage and shop with Sosandar.”

Fashion 263

Fashion Location Planning Shopping 263

Retail TouchPoints

APRIL 3, 2024

Chase Media Solutions is one of the first bank-led media offerings but it follows in the footsteps of the many major retailers drawing on their access to first-party customer data and close connections to consumers to help brands advertise to high-intent audiences. To learn more about retail media, check out our full guide here.

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Inside Retail

NOVEMBER 5, 2023

After enjoying massive growth during the Covid-19 pandemic thanks to the panic-buying-induced toilet paper shortage seen in many countries, the business has expanded significantly: focusing on the US market, and launching a new brand, Good Time , which brings its sustainable focus to the personal care industry.

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Retail TouchPoints

APRIL 1, 2024

What all these retailers are excited about is getting in front of an incremental consumer ,” said Hannon in an interview with Retail TouchPoints. If you think about the world that we’ve built, it’s one where you’ve got a real multi-category shopper.

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Grocer Supermarket Consumer Shopping 191

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. Going Beyond the Gift Many often ask us how we achieved creating such robust relationships and communities?

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Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Rather than simply providing real estate, we curate the experience customers are going to enjoy and let them vote for what they want,” Yalof explained. “We We engage, we listen, we execute.

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Inside Retail

NOVEMBER 7, 2023

“We are very excited about our newly renovated H&M Pitt Street store. We’re set to enhance the customer journey, infusing the latest trends, and showcasing our fashion offering in an engaging and impactful way,” said Baldwin, who previously served as country sales manager of H&M West Coast US.

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Inside Retail

OCTOBER 11, 2023

The business already operates across Australia, New Zealand, Singapore, Malaysia, Canada, China, and the United Kingdom, but a step into the US is a whole different beast. According to Statista, the US furniture retail category is worth $379.6 However, it isn’t the only Australian player looking to expand in the US.

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Inside Retail

MAY 1, 2024

The company developed a ‘Perfect Fit Algorithm’, which calculates a custom pattern based on only height, weight, age and shoe size, with 95 per cent accuracy. This improved the customer experience massively and allowed us to scale globally. Customers can always request adjustments for the perfect fit.

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Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The way that we assess all the opportunities that come in is thinking about how we can do something truly different,” D’Arcy said in an interview with Retail TouchPoints. The entire Go There campaign was fashioned around consumer insights.

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Retail TouchPoints

FEBRUARY 26, 2024

In addition to adding stores, Sprouts is seeking to grow both its assortment and its customer base. Additionally, Sprouts is planning “the first iteration of our new loyalty program,” said Sinclair, testing the program beginning in summer 2024 as it prepares for a full launch in 2025.

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Retail TouchPoints

FEBRUARY 9, 2024

The Stitch Fix Style Forecast has become so much more than a press campaign used to drum up buzz and consumer excitement before the New Year’s Eve ball drops. In fact, it’s now central to how Stitch Fix shows up for customers across channels. We combine the human touch of our expert stylists with advanced data science,” said Choy.

Merchant Services 241

Merchant Services Fashion Consumer Visual Merchandising 241

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Second, we will test our ability to close a large format store and open a small format store nearby, thereby maximizing physical store retention through convenience.

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Planning Location Point of Sale Visual Merchandising 260

Retail TouchPoints

FEBRUARY 27, 2024

With a compound annual growth rate of about 25% , this category is poised to reach $426.2 Unlike [the alcoholic beverage market], where there is a walled-off, regulatory-driven route-to-market for brands, we span all three tiers of distribution, and we have a few of our own products that we make along with some partners.

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Retail TouchPoints

MARCH 3, 2023

The retailer plans to invest $200 million in capital expenditures for both these physical store changes and routine store resets and maintenance, down from about $300 million last year. Stepping back, we expect the evolution of our store portfolio and operating model to drive sales lift and efficiencies over time.

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Planning Shopping Location Consumer 292

Inside Retail

MAY 2, 2024

We are actively communicating and encouraging our retail teams to act accordingly and reinforcing that we are here to support them through any situation not only at the time but in the weeks and months after.” Conversations from team members have been around what if this happens to us? Talking about this is important,” she said.

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Planning Shopping Location Management 263

Inside Retail

FEBRUARY 18, 2024

Angus McKay: One of the challenges that will continue into next year is being able to demonstrate value to our customers. There’s no doubt customers are becoming more price-sensitive, so as a retailer, we have to make sure that our customers see that we are providing value. Is this a new challenge vs prior years?

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Inside Retail

DECEMBER 6, 2023

Reimagining and expanding a core product offering with capsule collections and brand collaborations to tap into different markets are two ways established brands can provide greater value proposition to existing customers and when executed right, can be a real power move. Globally, the swimwear market was valued at US$19.79

Fashion 246

Fashion Apparel Marketing Outdoor 246

Retail TouchPoints

MARCH 7, 2024

million in cash for the Zulily website and domain names, trademarks, tradenames, customer database, social media accounts and software, and said in a statement that it expects the Zulily site to be “fully functional” by the end of Q2 2024. Beyond paid $4.5 and rebranded the current Overstock.com website to BedBathandBeyond.com.

Planning 246

Planning Home Furnishings Jewelry Fulfillment 246

Retail TouchPoints

APRIL 18, 2024

We want to help our guests keep the routines they already have, if they want that, but we also want to offer them a new experience, whether that’s through beauty products or a new way to make their coffee in the morning,” said September Banks, Director of Interior Design at Mint House in an interview with Retail TouchPoints. “

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Boutique Shopping Location Returns 231

Retail TouchPoints

MARCH 8, 2024

As one might expect given her brand and background, Bodnar is incredibly passionate and thoughtful about every aspect of her business, all the way down to Thrive’s signature turquoise branding, chosen because it’s a color that’s “scientifically proven to evoke a feeling of joy,” she said. Do you have an adult with you?”

Beauty and Health 241

Beauty and Health Consumer Planning ATS 241

Inside Retail

AUGUST 29, 2023

The Body Shop has launched its new concept store, Changemakers’ Workshop, in Brisbane’s Queen St, aiming to raise people’s awareness about the environment. Featuring circularity as the heart of this retail concept, the store has been furnished with sustainable fixtures including repurposed wood and recyclable plastics.

Shopping 246

Shopping Returns Location ATS 246

Retail TouchPoints

MARCH 27, 2023

The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. ”

Customer Retention 257

Customer Retention Marketing Consumer Shopping 257

Retail TouchPoints

APRIL 18, 2024

“Independent retailers are under increasing pressure to deliver high-quality digital connections and personalized experiences to their customers in today’s competitive retail market,” said Sean Turner, Chief Innovation Officer and Co-founder of Swiftly in a statement. We are leveraging our consumers and our collective $16.5

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Grocer Advertising Promotions Point of Sale 234

Inside Retail

MARCH 27, 2024

Could you walk us through the overarching theme and key elements of the campaign, and how it ties into the brand’s narrative and vision? We pause to appreciate the small moments of joy as the season changes: the feeling of the sun on our faces; the smell of fresh flowers blooming in the park; the sound of birds chirping in the morning.

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Accessories Fashion Apparel Consumer 250

Inside Retail

MARCH 19, 2024

Under the leadership of the brand’s marketing director Nick Jackson, the third generation of the family to run the business, Peter Jackson has rolled out a new e-commerce platform, which supports a seamless omnichannel experience for customers across all touchpoints. Largely, it’s about scaling our internal operation,” he added.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

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ATS Accessories Apparel Fashion 199

Inside Retail

APRIL 30, 2024

billion in global retail sales in 2023 , US Polo Assn, the official brand of the United States Polo Association, is reaping the rewards of its strategic expansion across continents, robust digital presence and investment in forging key partnerships. No other brand is closer to the sport of polo than the US Polo Assn,” Prince pointed out.

Marketing 147

Marketing Apparel Shopping Consumer 147

Inside Retail

JULY 24, 2023

“I just think when you look at our performance at the moment, it’s a great opportunity for us to accelerate that growth,” Martinez told The Australian. “We The company plans to spend about $600 million on 100 new stores in the next three years while $450 million will be spent on refurbishing.

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Planning ATS 246