Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

Customer Experience 269

Customer Experience Store Operations Fashion Planning 269

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. billion in 2021. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1

Sporting Goods 264

Sporting Goods Store Operations Location Accounting 264

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Customer Experience 335

Customer Experience Supply Chain Management Promotions Advertising 335

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. ’ ” said Anderson.

Apparel 241

Apparel Returns Department Stores Fulfillment 241

Retail TouchPoints

MARCH 1, 2023

“Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” said Ben Knighten, SVP of Store Operations for Hibbett in a statement. “We

Returns 272

Returns ATS Kiosk Customer Experience 272

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 282

Checkout Payment Services Supermarket Customer Experience 282

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 150

Location Shipping Apparel Returns 150

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Accounting 260

Accounting Sporting Goods Store Operations Customer Experience 260

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 299

Store Operations Planning Location Customer Experience 299

Retail TouchPoints

FEBRUARY 9, 2024

billion in 2021 — and experts expect this year’s total to continue to rise. This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. Retail crime was a hot topic throughout 2023, and it’s easy to see why. billion in 2022, up from $93.9

Loss Prevention 261

Loss Prevention Jewelry Customer Experience Management 261

Retail TouchPoints

MAY 13, 2024

Ironically, in January 2021 , the Human Right Campaign identified both Best Buy and Target (along with 49 other retailers) as among the best places to work in terms of LGBTQ equality.

Apparel 246

Apparel Planning Store Operations Customer Experience 246

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 299

Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

MARCH 3, 2023

compared to Q4 2021. For FY 2023, Nordstrom is projecting a 4% to 6% revenue decline, including an approximately 250 basis point negative impact from the wind-down of its Canadian operations. The announcement came as Nordstrom reported its Q4 2022 and FY 2022 results. During Q4, which ended Jan. 28, 2023, net sales decreased 4.1%

Department Stores 286

Department Stores Customer Experience Planning Store Operations 286

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement.

Customer Experience 264

Customer Experience Management Store Operations ATS 264

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

Employee Engagement 276

Employee Engagement Store Operations Consumer Management 276

Retail TouchPoints

MARCH 9, 2023

Dick’s has been diversifying the formats of its 850 total stores over the past few years, most recently with its February 2023 acquisition of Moosejaw from Walmart. The retailer: Introduced its House of Sport concept store in April 2021; Debuted its Going, Going, Gone! billion , up from $12.3

Location 262

Location Sporting Goods Planning Discount Store 262

Retail TouchPoints

OCTOBER 20, 2023

The off-price furniture and décor retailer, a subsidiary of The TJX Companies , made a belated ecommerce debut in September 2021 but now has decided to focus its energies on the in-store experience. “We HomeGoods will shut down its ecommerce site on Oct.

Fashion 263

Fashion Shopping ATS Store Operations 263

Retail TouchPoints

DECEMBER 15, 2023

In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark. for multi-city deployments of autonomous delivery vehicles in September 2021. and Louisiana since late 2020. The retailer also teamed up with Ford Motor Co.

Marketing 257

Marketing Fulfillment Location Shopping 257

Retail TouchPoints

FEBRUARY 22, 2021

The Columbus College of Art & Design (CCAD) is launching a new nine-part online lecture series, CCAD Knows Retail , featuring industry leaders sharing insights on everything from physical-world storytelling to solving the customer experience equation. All events are free, but registration is required. The series kicked off Feb.

Customer Experience 147

Customer Experience Consumer Marketing ATS 147

Retail TouchPoints

NOVEMBER 9, 2021

Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 297

Planning Marketing Store Operations ATS 297

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. In the coming weeks, Books-A-Million will roll out the service nationwide, beginning in the Southeast and Midwest markets. Orders placed before 3 p.m.

Fulfillment 264

Fulfillment Shopping Marketing Consumer 264

Retail TouchPoints

DECEMBER 7, 2020

has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. As a result, Men’s Wearhouse already has plans to expand the tech-driven concept to more locations through 2021. In an exclusive interview with Retail TouchPoints , Carrie Ask, Chief Customer Officer at Tailored Brands, Inc.,

Customer Experience 299

Customer Experience Location Consumer Apparel 299

Retail TouchPoints

NOVEMBER 9, 2022

Other notable retail partnerships include: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and.

Fulfillment 278

Fulfillment Wholesale Accounting Consumer 278

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 192

Wholesale Location Store Operations Customer Experience 192

Retail TouchPoints

AUGUST 29, 2023

Amazon built synthetic data sets to mimic millions of realistic shopping scenarios — including variations in store format, lighting conditions and even crowds of shoppers — to help ensure accuracy in virtually any setting.

Checkout 215

Checkout Payment Services ATS Accounting 215

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. We also have an unmatched consumer experience in the store so that folks will select us.”. Medical or Recreational, Customer Experience Comes First.

Customer Experience 321

Customer Experience Consumer Promotions Planning 321

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

Accessories 260

Accessories Planning Consumer Shopping 260

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

Location 204

Location Planning Store Operations Customer Experience 204

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size?

Loss Prevention 232

Loss Prevention Management Planning Location 232

Retail TouchPoints

AUGUST 9, 2023

“By turning to Google Cloud’s leading AI and ML tools, John Lewis will help transform the Partner [associate] experience, which in turn will deliver a better and more seamless experience for its customers,” said Thomas Kurian, CEO of Google Cloud in a statement.

Fashion 220

Fashion Store Operations ATS Customer Experience 220

Retail TouchPoints

APRIL 13, 2022

Many people in finance and retail considered 2021 the “year of the cryptocurrency.” Another major sign of broad usage and acceptance came with Walmart’s move to offer Bitcoin purchasing and selling through Bitcoin ATMs in 200 of its store locations. Pick the right location(s).

Payment Services 247

Payment Services Finance Location Consumer 247

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 224

Fulfillment Payment Services Beauty and Health Checkout 224

Retail TouchPoints

MARCH 28, 2023

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint.

Shopping 252

Shopping Consumer Planning Marketing 252

A1 Retail

SEPTEMBER 27, 2021

Registration is now open for IRX (InternetRetailing Expo) & eDX taking place on 13 & 14 October 2021 at the NEC, Birmingham. IRX (InternetRetailing Expo) & eDX takes place on 13 & 14 October 2021 at the NEC, Birmingham. Register – for free – here. www.internetretailingexpo.com.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

JANUARY 10, 2023

In December 2022, Staples joined a growing list of brick-and-mortar retailers accepting Amazon returns in their stores, including Kohl’s, Rite Aid, UPS Stores and more than 500 Whole Foods locations.

Returns 265

Returns Drop-Shipping Wholesale Shipping 265

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

FEBRUARY 26, 2024

Learning opportunities were initially available for $1 a day, but that fee was dropped in 2021 to make the program more accessible. Launched in 2018, the program was designed to provide associates with higher learning opportunities from reputable academic institutions such as the University of Arkansas, Purdue Global and Spelman College.

Management 162

Management Promotions Store Operations Customer Experience 162