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Three ways to provide customer-centric shipping

Inside Retail

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Solving these problems (especially given the backdrop of the pandemic and its impact on supply chains worldwide paired with the rise in demand for online shopping) is a timely issue.

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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec. trillion , up from $1.1

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Missing or damaged online deliveries cost $224.3 million, research reveals

Inside Retail

Research by Australian fintech company Ship-Safely found that about 82 per cent of Australians made an online purchase last year spending up to $63.8 Between May 2021 and April last year, $224.3 Further reading: Top four consumer shipping complaints revealed: AfterShip The post Missing or damaged online deliveries cost $224.3

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How to stay ahead of the e-commerce curve this year

Inside Retail

The findings in BigCommerce’s 2022 ANZ State of Ecommerce Report give valuable insights into what aspects of online shopping matter to consumers. The importance of an easy checkout process and a reassuring returns process are consistent themes dating back to last year’s State of Ecommerce Report. A growing security concern.

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Is unified commerce the new holy grail?

Inside Retail

Unified commerce, on the other hand, connects all data-driven aspects of retail, from the back-end systems to customer interactions, to help create a continuous shopping experience. Similarly, Zara allows its customers to return online store purchases free of charge within 30 days of shipping date, to any store or Australia Post drop point.

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Target Adds Paid Option to Loyalty Program

Retail TouchPoints

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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1 in 4 American Adults Have a Disability — Does Your Site Give Them a Great Shopping Experience?

Retail TouchPoints

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It

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