Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.

Fulfillment 199

Fulfillment Location ATS Store Operations 199

Retail TouchPoints

MAY 29, 2020

Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%.

Department Stores 151

Department Stores Operating Expenses Store Operations Apparel 151

Retail TouchPoints

SEPTEMBER 3, 2021

With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y. That venture failed in 2019 when Walmart did away with Jet.com , rolling its operations into the larger Walmart.com website. and Secaucus, N.J.

Fulfillment 220

Fulfillment Location Planning Shopping 220

Retail TouchPoints

JULY 1, 2020

We are meeting our customers how and where they are shopping and have enhanced our fulfillment options and health precautions to ensure a safe and welcoming shopping experience.”. However, Macy’s future appeared uncertain even before the COVID-19 pandemic. The retailer posted a 0.6%

Fulfillment 241

Fulfillment Location Shopping ATS 241

Retail TouchPoints

MAY 3, 2024

Whether it’s accessing coupons and deals on the carts or easily ordering the ‘farm-to-fork’ foods they know and love, we’re creating seamless experiences for our customers across online and in-store.”

Grocer 227

Grocer Advertising Management Consumer 227

Retail TouchPoints

SEPTEMBER 17, 2020

21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”. Tiffany has since stated that it “expects to remain profitable for the balance of the year, with fourth quarter profits actually exceeding those of the fourth quarter of 2019.”.

Fulfillment 206

Fulfillment Fashion Returns Marketing 206

Retail TouchPoints

JANUARY 12, 2022

The expansion is part of Operation North Store, the Big Lot multi-year transformation plan launched in 2019 that aims to drive annual sales up into the $8 to $10 billion range through a combination of enhanced sales productivity, ecommerce growth and new store openings. billion in sales.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

AUGUST 31, 2020

Alex Gourlay, who served as Interim President of Walgreens, will return to his role as Co-Chief Operating Officer of Walgreens Boots Alliance. Standley held multiple leadership roles during his career at Rite Aid, which ended in 2019 when he stepped down amid a C-suite shakeup that also resulted in the elimination of 400 corporate jobs.

Fulfillment 149

Fulfillment Returns ATS Store Operations 149

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

Clienteling 174

Clienteling Fulfillment Apparel Location 174

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

365 Retail

NOVEMBER 3, 2023

Majestic’s fleet is integral to fulfilling the growing number of online orders and servicing its expanding B2B portfolio, which includes over 3,000 on-trade venues throughout the UK. Each of Majestic’s 207 stores operates with a dedicated delivery van, and 60% of orders placed on its website are dispatched from these local stores.

Fulfillment 109

Fulfillment Accounting Store Operations Shopping 109

Retail TouchPoints

NOVEMBER 4, 2021

Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In Stressed Consumers Spread Out Spending with BNPL.

Consumer 255

Consumer Merchant Services Payment Services Drop-Shipping 255

Retail TouchPoints

FEBRUARY 23, 2021

“Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

AUGUST 14, 2020

since the 2019 State of Marketing report. “It Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions. AI Leading The Transformation. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Marketing 245

Marketing Consumer Checkout Customer Experience 245

Retail TouchPoints

AUGUST 24, 2023

Forever 21 has been seeking to expand its omnichannel offerings as a way to stay relevant with Gen Z consumers, which it sees as key to avoiding a repetition of strategies that led to its 2019 bankruptcy.

Fast Fashion 223

Fast Fashion Fashion Apparel Returns 223

Retail TouchPoints

JUNE 10, 2020

An additional 150 stores could be closed by the end of Signet’s fiscal year, on January 30, 2021. As part of its Path to Brilliance initiative, the company already reduced its store count by approximately 125 locations in 2019 and 262 in 2018. Signet now operates approximately 3,200 stores.

Jewelry 149

Jewelry Fulfillment Advertising Location 149

Retail TouchPoints

MARCH 28, 2023

Since beginning the partnership in 2019, Plastics for Change has collected 4.4 million pounds of plastic waste, equivalent to 100 million plastic bottles.

Shopping 216

Shopping Consumer Planning Marketing 216

Retail TouchPoints

JULY 6, 2020

In February 2019, e.l.f. stores, although the brand is sold widely by other retailers. “We That accumulated data led to the launch in 2019 of Rebag’s Comprehensive Luxury Appraisal Index for Resale ( Clair ), which empowers consumers to determine the current sale value of their luxury item. Cosmetics shuttered its 22.

Boutique 265

Boutique Customer Experience Location Accessories 265

Retail TouchPoints

SEPTEMBER 12, 2022

Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., A logistics director who was hired in January 2022 focuses on assessing service-level agreements for these partners, conducts competitive analysis and examines customer data to gauge how fulfillment providers are performing.

Shopping 232

Shopping Customer Experience Shipping Consumer 232

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). A lot of that investment that happened in 2019 and early 2020.

Promotions 221

Promotions Fulfillment Department Stores Shipping 221

Retail TouchPoints

JANUARY 19, 2023

Over the last several months we’ve demonstrated the extent to which we work every day to mitigate risk and protect our people, and our publicly available data show we’ve reduced injury rates nearly 15% between 2019 and 2021. What’s more, the vast majority of our employees tell us they feel our workplace is safe. “We

Planning 256

Planning ATS Shipping Location 256

Mass Relators

JANUARY 18, 2024

1, 2019, has been named chief operating officer, effective Feb. Since that time, he has held a variety of leadership positions across the organization, including finance, merchandising, human resources and store operations. MINNEAPOLIS — Target Corp.

Finance 52

Finance Accessories Apparel Fulfillment 52

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

JULY 17, 2020

in 2014 to 40% in 2019. store count increased from 244,000 to 270,000. forced to temporarily close due to COVID-19, many retailers have retooled stores to serve as fulfillment centers and have focused on contactless pickup. COVID-19 Creates The Foundation For Private Label Renaissance. over the past three years.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

DECEMBER 22, 2020

Since December 2019, we have diverted more than 100,000 tons of returned merchandise and enterprise assets from the landfill through our donation, product liquidation and numerous recycling programs,” wrote Fulcher. Additionally, Walmart is striving to make the entire return process more sustainable.

Returns 212

Returns Drop-Shipping ATS Shipping 212

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail.

Customer Experience 292

Customer Experience Consumer Promotions Planning 292

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Mass Relators

SEPTEMBER 12, 2022

increase over 2019 — representing the highest annual online sales growth ever, the Commerce Department reported. They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. Overall in 2021, consumers spent $870.78 This was a 32.4%

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. After experiencing a surge in orders, the company is continuing to hire temporary staff at its fulfillment centers to meet demand. This type of labor shift can occur within the same company.

Consumer 178

Consumer Telecommunications Fulfillment Customer Experience 178

Retail TouchPoints

MAY 21, 2021

I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. A lot of these apparel companies manufacture the majority of their goods overseas and they are going to be hit at exactly the wrong time. There will be demand.

Apparel 225

Apparel Returns Department Stores Fulfillment 225

Retail TouchPoints

NOVEMBER 17, 2021

In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 285

Consumer Shopping Shipping Planning 285

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 204

Shopping Returns Location Consumer 204

Retail TouchPoints

JULY 22, 2020

Jide Zeitlin, who was named CEO of Tapestry in September 2019 , has stepped down amid allegations of an improper sexual relationship that took place 13 years ago. Zeitlin, who is married, is one of only four black chief executives in the Fortune 500. He had been a Tapestry board member since 2006 and served as Board Chairman since 2014.

Apparel 202

Apparel Store Operations ATS Fulfillment 202

Retail TouchPoints

JANUARY 19, 2021

In 2019, retail shifts grew 9% between mid-October and Thanksgiving Day as more seasonal workers took to the store floor; in 2020, they grew just 2%. However, the early hiring ramp-up seemed to plateau throughout the remainder of the season. For smaller retailers with fewer than 500 employees, this seasonal growth shrunk to just 1%.

Management 165

Management Customer Experience Shopping Consumer 165

Retail TouchPoints

JUNE 15, 2020

While total retail sales are not expected to climb back up to the 2019 level until 2022, brick-and-mortar retail could take up to five years to return to pre-pandemic sales levels. E-Commerce spending for April and May 2020 was more than $153 billion , 7% higher than the $142 billion spent in November and December 2019.

Consumer 133

Consumer Payment Services Returns Shopping 133

Theatro

JULY 16, 2020

In the post-pandemic era, curbside pickup has become a focal point for the retail industry, a new must-have offering a way to keep stores operating, protect employee and customer health while serving customers, and establish their reputation as a company that steps up in time of crisis. But at what cost?

ATS 52

ATS Fulfillment Customer Experience Planning 52

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Fulfillment 273

Fulfillment Shipping Inventory Management Location 273