Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

Marketing 252

Marketing Consumer Checkout Customer Experience 252

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. If it gets to even with 2019, everybody should think that’s pretty good. Retailers that buy a bit more selectively can put less product in the store, and hold back more for direct-to-consumer (DTC) fulfillment.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

Clienteling 174

Clienteling Fulfillment Apparel Location 174

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. In February 2019, e.l.f. stores, although the brand is sold widely by other retailers. “We Using Data To Determine Future Direction. Cosmetics shuttered its 22.

Boutique 271

Boutique Customer Experience Location Accessories 271

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail.

Customer Experience 298

Customer Experience Consumer Promotions Planning 298

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%.

Shopping 290

Shopping Consumer Customer Experience Marketing 290

Retail TouchPoints

MARCH 28, 2023

Since beginning the partnership in 2019, Plastics for Change has collected 4.4 million pounds of plastic waste, equivalent to 100 million plastic bottles.

Shopping 222

Shopping Consumer Planning Marketing 222

Retail TouchPoints

APRIL 15, 2024

In 2018 and 2019, we had a period of strong growth — we went from about 25 to 75 stores,” said Edyta Krynska, VP of Operations at Untuckit, who spoke during a NetSuite event in New York City last month.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Mass Relators

JUNE 22, 2022

I think Doug will do great things for customers and employees alike, and I look forward to working with him in this leadership role.” ” Jassy added that as part of the organizational change, Amazon’s stores operations organization will be united under a single leader, John Felton, who will report to Herrington.

Fulfillment 52

Fulfillment Finance Consumer Store Operations 52

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. Between stores closing and severe declines in discretionary spending, the retail industry has been one of the hardest hit by the pandemic. And technology has everything to do with it.

Consumer 182

Consumer Telecommunications Fulfillment Customer Experience 182

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Mass Relators

JULY 11, 2022

Jassy added that as part of the organizational change, Amazon’s stores operations organization will be united under a single leader, John Felton, who will report to Herrington. John has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles,” Jassy said. “In

Fulfillment 40

Fulfillment Finance Store Operations Consumer 40

Retail TouchPoints

DECEMBER 22, 2020

Since December 2019, we have diverted more than 100,000 tons of returned merchandise and enterprise assets from the landfill through our donation, product liquidation and numerous recycling programs,” wrote Fulcher. Additionally, Walmart is striving to make the entire return process more sustainable.

Returns 218

Returns Drop-Shipping ATS Shipping 218

Retail TouchPoints

JANUARY 19, 2021

In 2019, retail shifts grew 9% between mid-October and Thanksgiving Day as more seasonal workers took to the store floor; in 2020, they grew just 2%. Through all the chaos, there is a undeniable bright spot: Four in five retailers believe that in-store safety restrictions (e.g., social distancing, occupancy limits, etc.)

Management 166

Management Customer Experience Shopping Consumer 166

Retail TouchPoints

JULY 17, 2020

in 2014 to 40% in 2019. store count increased from 244,000 to 270,000. forced to temporarily close due to COVID-19, many retailers have retooled stores to serve as fulfillment centers and have focused on contactless pickup. COVID-19 Creates The Foundation For Private Label Renaissance. over the past three years.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Apparel 227

Apparel Returns Department Stores Fulfillment 227

Retail TouchPoints

NOVEMBER 17, 2021

In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 292

Consumer Shopping Shipping Planning 292

Retail TouchPoints

JANUARY 21, 2021

Chewy acquired more customers than it did in all of 2019. Chewy CEO Sumit Singh noted that these new customers will continue to come to the brand “with inquiries, demands and elevated expectations [for which] we’ll have to gear up to ensure we’re meeting [them] through our innovation and our great service.”.

Beauty and Health 207

Beauty and Health Customer Experience Marketing Consumer 207

Retail TouchPoints

OCTOBER 7, 2020

Digitizing those systems was one element of a larger companywide transformation project known as Hudson Next, which was launched in 2019. Our customers have changed, and their preferences have changed,” he said. “We We have a vision to adapt our stores, and to go beyond our stores, to meet new customer expectations and shopping habits.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Theatro

JULY 16, 2020

In the post-pandemic era, curbside pickup has become a focal point for the retail industry, a new must-have offering a way to keep stores operating, protect employee and customer health while serving customers, and establish their reputation as a company that steps up in time of crisis. But at what cost?

ATS 52

ATS Fulfillment Customer Experience Planning 52

Retail TouchPoints

JUNE 15, 2020

While total retail sales are not expected to climb back up to the 2019 level until 2022, brick-and-mortar retail could take up to five years to return to pre-pandemic sales levels. E-Commerce spending for April and May 2020 was more than $153 billion , 7% higher than the $142 billion spent in November and December 2019.

Consumer 134

Consumer Payment Services Returns Shopping 134